Sales & proposal integrity
Sales Integrity7.4/10
Reviewers describe SHS POWER as clear and helpful in the sales process, with several noting that the team explained options, costs, and system design in detail. The overall pattern is strongly positive, with praise centered on proposal clarity, expectations, and thoughtful recommendations.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the team took time to explain system details, options, and costs in a way they could understand. That clarity appears to have helped set realistic expectations before the project began. Representative review excerpt: "I had called a few installers and talked with the usual door knocking suspects, but none of them took the time to explain the details, options, and costs as clearly..."
Helpful system sizing. Some reviewers describe receiving recommendations that matched their needs, including battery and backup planning. These comments suggest the proposals were seen as practical rather than pushy. Representative review excerpt: "We purchased three batteries along with our solar system, and everything that was recommended has proven to be sufficient and very efficient."
Engineer-led bid review. A few reviewers mention that technical staff helped them make sense of the bid and how the system would perform. That points to a sales process that felt detailed and informative. Representative review excerpt: "And, finally imagine the satisfaction of talking to an engineer from the company who help me make sense of the bid they made and how it would actually save me..."
Price & financing transparency
Price Transparency6.9/10
Mentions of financing and savings focused on return-on-investment discussions and incentive timing rather than surprise charges.Solar.com's composite of published customer feedback, not a customer quote
Pricing pricing. That made the pricing feel straightforward and favorable. Representative review excerpt: "The cost of the solar was one of the lowest quotes I got for purchase ."
No hard sell. Some customers report that the team avoided overselling and helped them understand the value of the system. These comments suggest the financing conversation felt measured and transparent. Representative review excerpt: "First of all, Blake didn't try to oversell and his price was about 20% less than the other veteran-owned company, even though the other company was going to use my..."
Savings and ROI discussion. Reviewers also mention help thinking through return on investment and long-term bill reduction. The main theme is that pricing conversations were framed around payback and usage rather than pressure. Representative review excerpt: "They strategized with me for return on investment and to track my interaction with the power grid and costs."
Communication & coordination
Communication7.5/10
Reviewers describe responsive communication and active project coordination, including quick callbacks, timely updates, and professional follow-through. The evidence is consistently positive, with no material complaint pattern in this category.Solar.com's composite of published customer feedback, not a customer quote
Fast response times. Several reviewers say the company answered quickly, scheduled promptly, and followed up after visits. That responsiveness seems to have made the process feel easier to manage. Representative review excerpt: "Blake answered the phone immediately, scheduled the appointment, arrived onsite within a couple of hours, solved the issue, and followed up with a professional email, with a report!"
Professional updates. Customers also report timely communication throughout the job and describe the team as organized. The handoff between steps appears to have been clear and well coordinated. Representative review excerpt: "They are very professional, always communicate in a timely manner and the work completed was outstanding."
Smooth follow-through. A few reviewers say the project moved faster and more smoothly than they expected. Those comments point to solid ownership from proposal through completion. Representative review excerpt: "This was a lot faster than I expected and a lot smoother than the stories I've read about solar installations online."
Timeline reliability
Timeline Reliability7.3/10
Reviewers generally report that projects stayed on track and moved faster than expected. Mentions of permitting, installation sequencing, and activation are mostly positive, with no strong complaint cluster in the available reviews.Solar.com's composite of published customer feedback, not a customer quote
Faster than expected. Some reviewers say the project moved more quickly than they expected and felt smoother than typical solar-installation stories. That suggests the schedule was generally dependable. Representative review excerpt: "This was a lot faster than I expected and a lot smoother than the stories I've read about solar installations online."
Efficient install timing. One reviewer describes the crew returning soon after roof work and completing the reinstall in two days. That points to good coordination around the job timeline. Representative review excerpt: "The week after the roofers were done, they showed up and in two days they reinstalled the old panels, installed new panels, new inverter and battery."
Trust in the process. Other reviewers say they found the experience smooth and were comfortable with how the project progressed. The overall timeline feedback reads as steady and well managed. Representative review excerpt: "After two years of looking at vendors, I found SHS - a solar / battery storage installer I really like and trust."
Workmanship & site care
Workmanship7.9/10
Reviewers give SHS POWER strong marks for installation quality and jobsite professionalism. Comments consistently mention clean installs, courteous crews, and good cleanup, with no meaningful complaint pattern in this category.Solar.com's composite of published customer feedback, not a customer quote
Clean installation. Reviewers describe the installs as clean and well executed. The workmanship appears to have matched expectations for a professional solar project. Representative review excerpt: "The crew was professional, the install was clean, and the communication every step of the way was excellent."
Courteous crews. Several customers mention professional and courteous crews who handled the job carefully. That suggests the field team made a good impression on-site. Representative review excerpt: "The crew was professional, courteous, and did a great job cleaning up the site when they were finished."
Good cleanup. One reviewer specifically notes that the site was cleaned up well when the work was finished. This is a recurring sign that the crew took site care seriously. Representative review excerpt: "The crew was professional, courteous, and did a great job cleaning up the site when they were finished."
Long-term support & performance
Long-Term Support7.5/10
Most post-install reviews are positive, with customers describing strong battery performance, useful monitoring, and continued help after the system was turned on. There is one complaint-related review in this category, so the overall picture is favorable but not flawless.Solar.com's composite of published customer feedback, not a customer quote
Strong backup performance. Reviewers say the battery backup handled outages well and performed as expected. These comments suggest the systems were delivering useful results after activation. Representative review excerpt: "Power was recently cut from 9 PM to 9 AM, and my battery backup handled it beautifully."
Useful system upgrades. Some customers describe adding batteries, inverters, or chargers and being pleased with the expanded setup. That points to a post-install experience that still felt supported and functional. Representative review excerpt: "I got an inverter, battery and car charger installed to augment my solar array by Blake and his team."
One unresolved service issue. One reviewer reports that the team was still working on getting a battery back online. This is the main watch-out in the post-install category and suggests occasional follow-up may take time. Representative review excerpt: "They are working on a solution to help me get my Sun Power battery back online."
How this is built: category scores and summaries weigh the company's full published rating record (14 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.