Silverline Home Remodeling Reviews

Reviewers commonly describe the sales process as clear, thorough, and aligned with what was promised. A smaller set of complaints centers on responsiveness, project management, and a few cases where reviewers say expectations or install details were not handled as discussed.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations and thorough planning. Many reviewers say the sales team took time to explain system options, review energy needs, and lay out the process in detail. These accounts suggest a generally organized proposal experience. Representative review excerpt: "Consultation and Planning: The process started with a thorough consultation where they carefully assessed my home’s energy needs and explained every aspect of the system they recommended."

Promised outcomes often matched delivery. Some customers report that the company delivered what it said it would and kept the project moving toward their timing goals. That pattern supports the stronger score in this category. Representative review excerpt: "They delivered exactly what they promised and made the whole experience as smooth as possible."

Responsiveness concerns appear in a minority of reviews. A smaller group of reviewers describes difficulty getting follow-up, delayed replies, or concerns about how project details were handled after the sale. These complaints keep the category from reading as uniformly positive. Representative review excerpt: "After repeated calls and text messages with Steve, he did not get back to me."

Reviews are mixed on pricing and financing. Some customers describe reasonable quotes and helpful explanations of incentives or payment details, while others report higher-than-expected pricing, payment timing issues, or disputes over deposits and refunds.Solar.com's composite of published customer feedback, not a customer quote

Helpful pricing explanations in some reviews. Several reviewers say the quote was reasonable or that the team explained available incentives and rebates clearly. Those accounts suggest the company can be transparent on the front end. Representative review excerpt: "Nicole’s quote was very reasonable, and her coordination between the roofing company and her crew was perfect."

Customers sometimes felt pricing was Pricing. Some customers say the company tried to align pricing and was responsive when discussing costs. That helps offset, but does not eliminate, the more negative pricing comments. Representative review excerpt: "Good communication, quick and professional installation, post project support, and very competitive pricing."

Deposit and cost concerns show up repeatedly. A portion of reviewers report paying more than expected, carrying overlapping bills during the transition, or struggling to get deposits refunded. This is the main watch-out in the pricing category. Representative review excerpt: "I complained to the CSLB, but Steve Biton, the CEO, refused to refund the deposit and $4100 of the first payment, citing the amount of work put in."

Most reviewers describe the team as responsive, clear, and helpful in coordinating moving parts of the project. The main complaints involve slow callbacks, incomplete updates, or inconsistent communication about project status.Solar.com's composite of published customer feedback, not a customer quote

Clear updates and project ownership. Positive reviews often mention clear timelines, useful explanations, and strong coordination with related trades or city officials. Customers who had this experience describe the process as easier to manage. Representative review excerpt: "What truly impressed me was their seamless coordination with both the roofing team and city officials – they handled all the logistics so I didn't have to."

Fast responses are a common praise point. Some reviewers say the team answered questions quickly and stayed helpful from financing through follow-up. That pattern supports the solid communication score. Representative review excerpt: "Whether it was a question about financing, the installation schedule, or follow-up after installation, they were always quick to respond and incredibly helpful."

Communication lapses still appear. A smaller set of reviewers report delayed callbacks or incomplete updates, including situations where they felt told one thing while the project was still unresolved. These comments point to occasional coordination breakdowns. Representative review excerpt: "After repeated calls and text messages with Steve, he did not get back to me."

Timeline feedback is mixed. Many customers report smooth installs and quick scheduling, but a meaningful minority describe long waits tied to permits, inspections, utility activation, or projects that ran beyond the expected window.Solar.com's composite of published customer feedback, not a customer quote

Some projects moved quickly. Several reviewers say installation and inspection were completed efficiently, with some jobs finished in a day and inspection set shortly after. Those reviews indicate the company can move fast when conditions allow. Representative review excerpt: "The cherry on top was that the job was finished in less than one day on a Friday, and they were able to schedule the inspection for the following Monday."

Owners sometimes pushed for speed. A few customers describe the company working actively to meet an important deadline or keep the process moving. These reports support the positive side of the timeline score. Representative review excerpt: "Steve, the owner, knew that we wanted to get the installation completed before the end of the year, and he did everything he could to move things along as quickly..."

Delays and incomplete closeout are a recurring issue. Other reviewers report long project durations, delayed certification, or systems still not completed after months. The complaints are substantial enough to keep timeline reliability in mixed territory. Representative review excerpt: "Gave only 4 stars because they took 4 months to complete the project, pass city certification and the company did a poor job at communicating this entire time."

Most reviewers give the installation team strong marks for professional conduct, clean work, and solid-looking installs. Still, a few complaints mention wiring problems, roof damage, or deficiencies that were not fully addressed after installation.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and clean installs. Many reviewers say the crew was professional, organized, and careful with cleanup during or after the job. Those comments are a major reason this category scores well. Representative review excerpt: "In addition to the solar system, they also installed a Tesla Wall Connector in our garage, and everything was done cleanly and professionally."

Install quality is often described positively. Some customers report that the finished work looked good and the inspection process went smoothly. This suggests the team can deliver a clean installation experience. Representative review excerpt: "Beyond the fact that the install looks great and the install and inspection process was smooth, I got the impression that everyone genuinely enjoys working for Silverline and takes pride..."

A minority report installation defects. A smaller set of reviewers describe wiring issues, broken roof tiles, leaks, or other installation deficiencies. These concerns are material, but they are not the dominant pattern in the category. Representative review excerpt: "I originally left a 1-star review after experiencing several issues with my solar installation, including incorrect wiring, broken roof tiles that led to a roof leak, and interior ceiling damage..."

Post-install feedback is mostly positive, with reviewers frequently mentioning system setup help, monitoring guidance, and support after activation. The main complaints focus on unresolved service issues, wiring problems, or systems that were still not operating correctly after follow-up requests.Solar.com's composite of published customer feedback, not a customer quote

Helpful setup and monitoring support. Many reviewers say the team walked them through final setup and explained how to monitor system performance. That kind of handoff support is a strong point in the reviews. Representative review excerpt: "The team also took the time to walk me through the final setup, explaining how everything works, from the panels themselves to the monitoring system."

Strong performance guidance after installation. Some customers describe clear explanations of battery integration, app use, and ongoing system operation. These reviews support the category's above-average score. Representative review excerpt: "They carefully explain to me how to use the manufacturer's app to monitor their performance of the entire system."

Some service follow-up complaints remain. A smaller group of reviewers say they struggled to get service calls or resolution after a problem appeared, including cases where the system was not working as expected. Those reports are important but limited relative to the praise. Representative review excerpt: "Although Steven and Nicole are very nice, despite repeated requests over 3 months regarding issues with my 4-month-old solar system, I have not received a service call."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.