Sales & proposal integrity
Sales Integrity6.7/10
Reviewers mostly describe a smooth, professional sales-to-install flow, with some praise for clear coordination around contracting and permitting. There is also a complaint pattern around quote follow-up and expectations when a project did not fit the company’s preferred setup.Solar.com's composite of published customer feedback, not a customer quote
Smooth start-to-finish process. Some reviewers say the quote, contract, and installation process felt straightforward and well managed, with coordination handled professionally. Representative review excerpt: "From beginning to end; from quote through the timing of starting the job to completion, everything was performed flawlessly."
Permitting and warranty coordination. Reviewers also mention that the company handled county permitting and warranty-related steps in a way that made the project feel organized. Representative review excerpt: "The process from signing the contract to installation was smooth and professional, they made sure to work with the County for the permitting process and Generac for the warranty process."
Quote follow-up concern. One reviewer reports being left without a clear answer after asking for another quote, describing the interaction as a non-response rather than a direct explanation. Representative review excerpt: "When we asked for another quote allowing for this possibility, they ghosted us instead of just saying that they only do projects where they supply the generator."
Price & financing transparency
Price Transparency6.8/10
The limited pricing feedback is favorable, with reviewers describing timely diagnosis and completion after the initial visit. Because there are only two evidence reviews here, the theme reads as cautiously positive rather than fully conclusive.Solar.com's composite of published customer feedback, not a customer quote
Timely service after diagnosis. A reviewer says the company came out promptly to assess what was needed and returned shortly thereafter to finish the work. Representative review excerpt: "They arranged to come out in a timely fashion to first diagnose what was entailed in getting it to function properly, then came back shortly thereafter to complete the necessary..."
No major pricing friction reported. Within the available review set, there are no direct complaints about deposits, refunds, or surprise charges tied to financing or final price. Representative review excerpt: "They arranged to come out in a timely fashion to first diagnose what was entailed in getting it to function properly, then came back shortly thereafter to complete the necessary..."
Communication & coordination
Communication7.1/10
Most reviewers describe responsive staff, helpful technician handoffs, and generally good project coordination. Still, a few complaints point to missed calls, slow callbacks, and situations where customers felt left without timely updates.Solar.com's composite of published customer feedback, not a customer quote
Responsive handoffs. Several reviewers say the company handled technician changes and follow-up work smoothly, with staff and technicians arriving as promised or returning promptly when needed. Representative review excerpt: "The company sent out a different technician who was outstanding and arrived when he said he would."
Good project coordination. Reviewers also mention that the office helped coordinate permitting and related project steps, which made the process feel organized. Representative review excerpt: "The process from signing the contract to installation was smooth and professional, they made sure to work with the County for the permitting process and Generac for the warranty process."
Callback and update misses. A few reviewers describe delays in communication, including not receiving expected callbacks or being told updates would come later than they did. Representative review excerpt: "On Wed I hadn't heard from them, so I called them and spoke to someone who said they would call me back within an hour."
Timeline reliability
Timeline Reliability6.1/10
Timeline feedback is mixed. Some reviewers describe smooth timing through permitting and installation, while others report late arrivals or slow callbacks that created uncertainty about schedule reliability.Solar.com's composite of published customer feedback, not a customer quote
Smooth permitting-to-install flow. Reviewers on the positive side say the process from contract signing through installation moved smoothly and included coordination with the county. Representative review excerpt: "The process from signing the contract to installation was smooth and professional, they made sure to work with the County for the permitting process and Generac for the warranty process."
On-time examples. There are also reports of technicians arriving when scheduled and work moving ahead without major delays. Representative review excerpt: "I can't say enough good things about them and about Skelly including their office staff and would highly recommend Skelly for any job."
Late notice and missed timing. Other reviewers say they were not contacted in advance about delays or had to follow up themselves when expected callbacks did not happen. Representative review excerpt: "When I said I think I deserved a call telling me there were issues and the technician was running late he said that they got really busy and calling me..."
Workmanship & site care
Workmanship8.0/10
Workmanship is a clear strength in the review set. Reviewers consistently describe professional crews, knowledgeable technicians, and clean, well-managed installation work, with no material complaint pattern in this category.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Reviewers describe the crews as professional, polite, and easy to work with during the job. Representative review excerpt: "The crew who did the work were very professional and incredibly nice."
Knowledgeable technicians. Several reviewers say technicians were knowledgeable and handled the work carefully, including coordination with related parties when needed. Representative review excerpt: "They were easy to work with, very professional and knowledgeable, and even coordinated the solution with my existing solar company who needed to be involved."
On-time and capable service. Some customers also mention that replacement technicians arrived as scheduled and handled the job well. Representative review excerpt: "The company sent out a different technician who was outstanding and arrived when he said he would."
Long-term support & performance
Long-Term Support7.2/10
Post-install feedback is favorable, with reviewers saying the company helped keep systems operating well and gave them confidence in the fix or service work. The available evidence is limited, but it points more toward dependable follow-through than recurring service problems.Solar.com's composite of published customer feedback, not a customer quote
Confidence in the repair plan. A reviewer says the company explained the needed work clearly and gave confidence that the system could be brought back to proper operation. Representative review excerpt: "He explained what needed to be done, provided a very competitive quote, and gave me complete confidence that they could get the system working the way it should have been..."
Ongoing maintenance support. Another reviewer says the company continues to keep a Generac system in good shape after installation. Representative review excerpt: "They keep my Generac in tip top shape."
Warranty-related process support. Reviewers also mention that the company helped coordinate warranty-related steps as part of the overall project. Representative review excerpt: "The process from signing the contract to installation was smooth and professional, they made sure to work with the County for the permitting process and Generac for the warranty process."
How this is built: category scores and summaries weigh the company's full published rating record (25 Google reviews averaging 4.7 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.