Sales & proposal integrity
Sales Integrity5.0/10
Reviewers give a mixed picture of Skyline Energy Savers' sales process. Several describe clear explanations, helpful savings guidance, and systems that matched expectations, while a similar number report high-pressure pitches, confusing presentations, or concerns that the proposal did not align with what they believed they were buying.Solar.com's composite of published customer feedback, not a customer quote
Pressure or confusion in the pitch. Other reviewers report fast-talking, high-pressure sales interactions or say the sales presentation left them with a different understanding than expected. Representative review excerpt: "That is not what our understanding was from the fast talking, high pressure salesman that was at our house."
Mismatch between expectation and system size. A number of complaints focus on proposal expectations, including claims that the recommended system was larger or structured differently than reviewers felt they needed. Representative review excerpt: "While that is true, what I found from 3 other honest solar sales experts is all I really needed was a $22,000 system."
Clear savings guidance. Some reviewers say the consultation helped them understand solar options and maximize savings, and a few describe systems that produced the expected credits or coverage. Representative review excerpt: "He explained to me how I could maximize my savings while having the ability to write my system off each year."
Price & financing transparency
Price Transparency5.7/10
Feedback on pricing and financing is mixed, with some reviewers saying the company explained financing options and helped them save money. However, others describe surprise charges, concerns about loan terms, and a lack of clarity around the final cost or incentive timing.Solar.com's composite of published customer feedback, not a customer quote
Unexpected charges or bills. Other reviewers report surprise utility bills or year-end charges after installation, saying the final financial outcome did not match what they expected. Representative review excerpt: "At the end of the 1st year we had a bill of over 800 dollars that we had to pay to PGE on top of the cost of the solar..."
Loan terms felt unfavorable. A few reviews point to financing structures they considered expensive or poorly explained, including long-term payments and high interest. Representative review excerpt: "We signed up with Skyline and got a $33,000 loan through Greensky @ 17% and a payment of $900 for 30 yrs."
Financing options explained. Some reviewers say the consultation covered financing choices clearly and that the pricing discussion helped them understand how solar could lower monthly bills. Representative review excerpt: "During the consultation he explained to me the inner workings of solar and then offered several financing options."
Communication & coordination
Communication6.4/10
Communication reviews lean positive overall. Many reviewers describe responsive follow-up, clear updates, and a team that remained available for questions, though a smaller group says calls and messages went unanswered when issues came up later.Solar.com's composite of published customer feedback, not a customer quote
Responsive updates during the project. Several reviewers say they were kept informed on steps and timelines, and that someone was available to answer questions during the process. Representative review excerpt: "Their process was quick and there was always someone to call for questions and I was communicated the steps and process."
Helpful handoff and support. Some customers report that the team handled questions well and stayed useful for future needs after the install. Representative review excerpt: "I thought the team was very professional and helpful whenever I had any questions."
Hard to reach after problems. A few complaints say the company stopped returning calls or texts when follow-up service was needed. Representative review excerpt: "I have issues and they DO NOT ANSWER THE PHONE OR MESSAGES!!"
Timeline reliability
Timeline Reliability7.1/10
Timeline feedback is strongly positive overall. Reviewers frequently describe quick scheduling, smooth permit or approval handling, and prompt installation, with only one clear complaint about a drawn-out install period.Solar.com's composite of published customer feedback, not a customer quote
Fast installation start. Multiple reviewers say the system was installed quickly, including cases completed in less than two weeks. Representative review excerpt: "I called Mort Martin at Skyline, and we had our system installed in less than 2 weeks!"
Permits and approvals handled smoothly. Reviewers also describe a straightforward permitting process, including no problems with homeowner association or county approval. Representative review excerpt: "Installed the solar system quickly, no problems getting plans approved by Homeowners Association or permit from County."
One long installation delay. A minority experience involved a much longer installation period, including a review that described going without AC for several weeks during the work. Representative review excerpt: "We went without AC last summer for 3 weeks during the installation."
Workmanship & site care
Workmanship6.5/10
Installation workmanship is generally viewed positively, with many reviewers describing professional crews, quick work, and good handling of on-site changes. A small number of reviews mention bumps during startup or disruption during the install, so the category is positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote
Professional installation work. Reviewers often say the crew was professional, explained changes clearly, and completed the work efficiently. Representative review excerpt: "Some changes were made mid installation based on my current electrical set up, but those changes were thoroughly explained and the crew could not have implemented the installation any better."
Clean, timely setup. Some reviewers report quick installs and smooth handling of permits or approvals, which they viewed as evidence of solid execution on site. Representative review excerpt: "Installed the solar system quickly, no problems getting plans approved by Homeowners Association or permit from County."
Install disruption or startup issues. A few complaints mention problems during installation or delays getting the system up and running initially. Representative review excerpt: "I didn't give a 5 because when it was installed we hit a few bumps in the road with getting it up and running initially."
Long-term support & performance
Long-Term Support5.0/10
Long-term support and post-install performance are mixed. Many reviewers report strong production, helpful follow-up, or prompt issue resolution, but others describe difficulty getting service, canceled appointments, or post-install bills and performance outcomes that disappointed them.Solar.com's composite of published customer feedback, not a customer quote
Strong production and helpful follow-up. Some reviewers say the system has produced well and that the company remained helpful when later issues came up. Representative review excerpt: "Our solar system is 17 panels, and we are producing electricity like crazy."
Post-install support handled well in some cases. A few reviewers describe the owner stepping in to resolve problems after installation and keeping future support available. Representative review excerpt: "Initially, I had some problems with my HVAC system; the owner personally ensured that a technician came out to my home, troubled shoot the problem, and fixed the issue FREE..."
Service and bill concerns after turn-on. Other reviewers report difficulty getting callbacks or service appointments, along with year-end utility bills that were higher than they expected. Representative review excerpt: "At the end of the 1st year we had a bill of over 800 dollars that we had to pay to PGE on top of the cost of the solar..."
How this is built: category scores and summaries weigh the company's full published rating record (30 Google reviews averaging 4.4 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.