Smits Solar Heating + Air Reviews

Reviewers consistently describe the sales process as clear, low-pressure, and focused on fitting the right solution to the job. Praise centers on straightforward recommendations, options rather than upsell, and explanations that set expectations up front.Solar.com's composite of published customer feedback, not a customer quote

No-pressure guidance. Reviewers say the team explains options clearly and does not push unnecessary add-ons. Several describe the advice as honest and tailored to what they needed. Representative review excerpt: "Great at providing you options and not always trying to up sell you."

Straightforward recommendations. Reviewers also mention fair, honest appraisals with clear pricing and little pressure during the proposal stage. The recurring theme is that customers felt informed rather than sold to. Representative review excerpt: "I really appreciated the fair, honest appraisal on new ducting and adding A/C with no pressure, just clear recommendations and straightforward pricing."

Questions answered directly. Some reviewers say staff took time to answer follow-up questions and explain why certain parts or upgrades were recommended. That pattern supports the section’s strong score for proposal clarity. Representative review excerpt: "What I really like is they take my calls when I have a question like "Should I add a battery wall." They provide an honest answer with the data to..."

Reviewers generally describe pricing as fair or reasonable, and several mention that the company communicated cost expectations clearly. A small amount of mixed feedback appears in this category, but complaints are limited in the evidence set.Solar.com's composite of published customer feedback, not a customer quote

Fair pricing feedback. The overall pattern is more positive than mixed. Representative review excerpt: "I have found them to be of the highest integrity, they are prompt, honest and have competitive pricing."

No surprise costs reported. Several reviews say the job proceeded as expected and that the pricing matched what was discussed. One reviewer also notes the team made an effort to manage equipment timing around rising costs when customers cooperated. Representative review excerpt: "In addition, when cost increases are coming down the line they go out of their way to attempt to obtain the equipment prior to the increase with the customers cooperation."

Mixed cost mention. A small number of reviews are less specific about pricing details and read more like general service praise than direct billing feedback. This keeps the category positive overall, but not spotless. Representative review excerpt: "Our space is now cool and comfortable, the work they left is clean and organized, and the Smit's staff are a few of the nicest guys ever!"

Reviewers mostly praise responsiveness, scheduling follow-through, and service coordination. The evidence set contains one clear complaint about unanswered calls, but the dominant pattern is attentive, organized communication.Solar.com's composite of published customer feedback, not a customer quote

Responsive follow-up. Reviewers say staff are friendly, professional, and willing to answer questions when they come up. Several describe the company as easy to reach and helpful during coordination. Representative review excerpt: "We are longtime customers who have always received friendly, professional service from Smits and are very happy to put our HVAC needs in their hands."

Scheduling support. Reviews mention calls to set appointments around the customer’s schedule and proactive coordination for routine checks. The recurring feedback is that the handoff and follow-up were handled smoothly. Representative review excerpt: "They call to schedule spring and fall checks on my system to fit my schedule, ensure all systems are working perfectly before they are needed and couldn't be nicer or..."

Communication complaint. One reviewer says calls were not returned after asking questions about a purchased unit. Because this is isolated in the evidence set, it reads as a watch-out rather than the dominant pattern. Representative review excerpt: "Even though I bought the unit from them they don't even have the decency to return my calls with questions about the unit."

Reviews generally say projects and service visits were scheduled as expected and completed on time. Feedback is mostly positive on reliability, with mentions of accommodating schedules and showing up when promised.Solar.com's composite of published customer feedback, not a customer quote

On-schedule service. Reviewers say appointments were handled as scheduled and work was completed as planned. This is the most common timeline theme in the evidence set. Representative review excerpt: "Showed up as scheduled , did there job as planned, no issues whatsoever and a fare price"

Schedule flexibility. Some reviewers mention that the team worked around their availability or adjusted timing when possible. That kind of flexibility appears to be a recurring strength in the reviews. Representative review excerpt: "Work schedule good for me."

Proactive timing. A few reviews note the company reached out to move work earlier or scheduled maintenance checks ahead of peak need. Those comments support the impression of generally reliable scheduling. Representative review excerpt: "They call to schedule spring and fall checks on my system to fit my schedule, ensure all systems are working perfectly before they are needed and couldn't be nicer or..."

Reviewers give strong marks for installation quality, professionalism, and cleanup. The evidence set is overwhelmingly positive, with repeated mentions of careful work, clean job sites, and crews who treated the home respectfully.Solar.com's composite of published customer feedback, not a customer quote

Clean work habits. Reviewers say crews wear booties, clean up after themselves, and leave the home as they found it. Site care is one of the clearest strengths in the feedback. Representative review excerpt: "They always wear booties when they come into the house and clean up after their work."

Professional installation quality. Customers describe the work as high quality and mention using the company for complex HVAC or solar projects over time. That suggests confidence in both workmanship and execution. Representative review excerpt: "As a General Contractor & Building Designer for almost 40 years I use Smits on all construction projecst requiring HVAC and/or Solar new installs, maintenance and repairs."

Reliable field crews. Several reviews point to dependable technicians who handled larger installs and left a good impression on the job site. The comments reinforce the category’s strong score for professionalism and cleanup. Representative review excerpt: "Ended up having to get a huge crane to mount on the roof - We have the maintenance program - a positive is that every Tech we've had has been..."

Reviewers mostly describe strong post-install support, including maintenance visits, diagnostics, and ongoing system checks. There is one negative report about a system-related issue, but the broader pattern is continued service and helpful follow-up after installation.Solar.com's composite of published customer feedback, not a customer quote

Ongoing maintenance support. Reviewers mention scheduled spring and fall checks and regular service that helps keep systems working properly. The feedback suggests active post-install follow-through rather than a one-time handoff. Representative review excerpt: "They call to schedule spring and fall checks on my system to fit my schedule, ensure all systems are working perfectly before they are needed and couldn't be nicer or..."

Diagnostics and repairs. Some reviewers say the team diagnosed problems with panels or helped service existing solar equipment. These comments point to useful long-term technical support. Representative review excerpt: "Smit's provided services to my solar system and diagnosed problems related to the panels."

One system complaint. A single reviewer reports an issue with equipment performance and refrigerant-related problems. Because it is isolated in the evidence, it serves as a limited watch-out rather than a broad pattern. Representative review excerpt: "I was told Trane is a top unit but this one is a lemon, refrigerator lines bad, ran out of freon and was told the freon is old style, also..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.