Sol Nova Electric Reviews

Reviewers give Sol Nova a mixed read on sales and proposal handling. Positive reviews mention helpful agents, an honest owner, and a smooth start-to-finish experience, while complaints focus on promise fulfillment, unclear expectations, and savings or payment claims that did not match later experience.Solar.com's composite of published customer feedback, not a customer quote

Helpful start-to-finish guidance. Some reviewers say the sales process felt supportive and straightforward, with staff helping from the beginning through installation. These customers describe a positive overall experience and would recommend the company. Representative review excerpt: "We've enjoyed the solar system we received from Solnova and and the agent Lora Davis was a big help to us right from the start to finish."

Honesty and clear communication praised. A smaller set of reviews describes the owner as honest and says the job was installed quickly and on time. These comments suggest some customers felt the proposal stage matched the eventual delivery. Representative review excerpt: "Owner is super cool and honest."

Promise and savings concerns. Complaint reviews say commitments around payments, reimbursement, and expected outcomes were not fully delivered as described. Some also report that projected pricing or long-term payment terms felt very different from what was originally presented. Representative review excerpt: "They state you don’t have to pay until the system is up and running and they will make the payments if not producing energy but that’s a lie."

Price and financing feedback is mostly negative, with more complaints than praise. Reviewers describe confusion or frustration around total cost, payment timing, reimbursements, and extra billing when the system was not yet operating.Solar.com's composite of published customer feedback, not a customer quote

Billing and cost expectations disputed. Several complaints say the final cost or payment structure did not match what was explained up front. Reviewers also report making payments on systems that were not yet working or receiving reimbursement amounts they felt did not match the original commitment. Representative review excerpt: "I was lied to about how much it would cost to get solar from them and the price would rise every year."

Reimbursement and deposit-related frustration. Some reviewers describe unresolved issues tied to reimbursement promises, promo timing, and payment obligations before the system was producing energy. The pattern suggests incentive timing and financing terms were not always understood the same way by customers and the company. Representative review excerpt: "They state you don’t have to pay until the system is up and running and they will make the payments if not producing energy but that’s a lie."

Some customers liked the pricing. A few reviewers say they received a good price and felt the package offered solid value, including one report that a new roof was included. These comments show that not every customer viewed the pricing negatively. Representative review excerpt: "He was able to provide a solar system at a great price and he was even able to include a new comp shingle roof."

Communication and coordination land in mixed-to-negative territory. Some customers report responsive staff and personal follow-up, but a larger share describe weak handoffs, limited updates, and difficulty getting answers after installation.Solar.com's composite of published customer feedback, not a customer quote

Follow-through concerns after install. Complaint reviews say it became difficult to get support, answers, or follow-up once the system was installed. Several also report unresolved coordination issues around permits, service transfer, reimbursement, or getting the system fully operational. Representative review excerpt: "Good luck getting any support or sort of honest answers, highly recommend going with literally anyone but this company."

Personal follow-up appreciated. A few reviewers say the company stayed in contact and kept them informed, including direct outreach from ownership. These customers describe the support as consistent during key steps of the project. Representative review excerpt: "The owner of the company contacted me personally to inform me of what was going on, in harmony with what John was telling me."

Responsive help in some cases. Some reviews say staff answered questions, followed through on concerns, or came back quickly when an issue came up. These accounts suggest coordination could be effective when a specific problem was actively being worked. Representative review excerpt: "One time the company called & said they were having trouble reading from the Internet but came out the next day & fixed it."

Timeline feedback is mixed, with some fast installs but recurring complaints about activation delays and project steps that took longer than expected. Reviewers describe issues around permits, utility transfer, and waiting for the system to be fully turned on.Solar.com's composite of published customer feedback, not a customer quote

Delays before activation. Many complaints say customers were left waiting for permits, service transfer, or permission to turn the system on. Several reviewers describe long gaps between installation and the point when the panels actually became usable. Representative review excerpt: "I have been waiting since August of last year for my solar panels to be working."

Quick installs reported by some. A few customers say the installation happened quickly and, in some cases, within weeks of signing. These reviews indicate the company can move fast on the physical install when conditions are aligned. Representative review excerpt: "Our panels were installed 3 weeks after we signed."

On-time completion described by some. Some reviewers say the job was completed on time and the final hookup went smoothly. These comments point to a subset of projects that stayed on schedule through activation. Representative review excerpt: "He got the job installed quickly and on time.👍🏽 Would definitely recommend if you are looking to install solar for your home."

Workmanship and site care receive a slightly positive but uneven read. Reviewers praise some crews for professionalism and quality work, while others report property damage, cleanup issues, or installation-related problems that needed follow-up fixes.Solar.com's composite of published customer feedback, not a customer quote

Professional crews praised. Several reviews describe the installation crew as outstanding and professional. These customers say the work quality was strong and the process felt well handled on site. Representative review excerpt: "The crew that did the install were outstanding."

Quality and professionalism noted. Some reviewers say the panels and related equipment were installed with care and that the overall workmanship was top notch. These comments suggest some projects were completed cleanly and to a high standard. Representative review excerpt: "Pricing, professionalism, and quality of work was top notch."

Damage and repair concerns. Complaint reviews mention yard or roof damage, holes or fasteners needing repair, and follow-up that did not fully resolve the issue. The pattern shows site care concerns for a portion of customers. Representative review excerpt: "Installers came out to fill the holes and seal the fasteners but no one has called me back about the damages or removing the panel from my roof."

Post-install support and system performance skew somewhat positive, but there are still meaningful complaints. Some reviewers report quick fixes, noticeable savings, and good production, while others say systems were not working for long stretches or support was slow after activation.Solar.com's composite of published customer feedback, not a customer quote

Extended non-working periods reported. Complaint reviews say some systems went for months without working, or that customers waited a long time for follow-up after installation. The main concern is not just performance, but the level of support once problems showed up. Representative review excerpt: "Had the solar panels for almost two years, found out they haven't been working for 16 months."

Fast service when issues appeared. A few reviewers say the company responded quickly when a monitoring or connectivity issue came up and fixed it the next day. These customers describe that as reassuring post-install support. Representative review excerpt: "One time the company called & said they were having trouble reading from the Internet but came out the next day & fixed it."

Production and savings reported. Some customers say the system reduced their electric bill and helped them feel satisfied with the result. These reviews suggest that, for some projects, the system performance matched expectations after activation. Representative review excerpt: "Reduced my electric by a lot and that’s all I need to be happy with and was all done pretty quick so thanks"

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.