Solar 360 Building Services Reviews

Reviewers most often describe the sales process as clear, knowledgeable, and low-pressure. Praise centers on helpful explanations, attention to detail, and proposals that matched customer expectations, while a smaller set of complaints mentions follow-up gaps and other unresolved frustrations.Solar.com's composite of published customer feedback, not a customer quote

Clear, patient sales support. Several reviewers say the sales team was knowledgeable, patient, and straightforward when explaining options and answering questions. Representative review excerpt: "After being swarmed by constant sales calls from other vendors, we chose Solar 300 based on Benjamin's knowledge, attention to detail and patience in communication of ALL aspects of this..."

Professional proposals. Some reviewers report that the proposal process was handled professionally, including cases where the company met specific project needs without unexpected add-ons. Representative review excerpt: "We also wanted a contractor that would use our existing solar attic run wiring, and Solar-360 was one of the few companies that would meet our needs with NO up-charges."

Follow-up complaints. A smaller group of reviewers describes slow callbacks or other unresolved post-sale issues, which pulled this category below a stronger score. Representative review excerpt: "Kept getting excuses- Like Joe has a family emergency, Joe will call you back in a couple of days."

Feedback on pricing and financing is mixed to negative. Some reviewers describe straightforward quotes or helpful financing guidance, but a larger share report deposit disputes, unclear payment timing, or dissatisfaction with how money matters were handled.Solar.com's composite of published customer feedback, not a customer quote

Deposit and payment concerns. Complaints more often focus on deposits, payment timing, refunds, or unclear cost handling, with some reviewers saying they were waiting on money-related follow-up. Representative review excerpt: "As I'm writing this review, they haven't refunded my $1000 deposit even though I follow up with them daily for the last 2.5 weeks."

Some pricing clarity. A few reviewers say pricing was fair or that the company was able to work within an existing setup without extra charges. Representative review excerpt: "We also wanted a contractor that would use our existing solar attic run wiring, and Solar-360 was one of the few companies that would meet our needs with NO up-charges."

Financing guidance helped some customers. Some reviewers describe the quoting and financing process as understandable and professionally managed. Representative review excerpt: "From navigating quotes to securing financing, Charlie's professionalism and expertise shone through."

Communication is one of the weaker parts of the review record. Reviewers frequently praise individual staff members for being responsive and helpful, but a similarly large set says messages went unanswered, follow-through lagged, or they had to chase updates for long stretches.Solar.com's composite of published customer feedback, not a customer quote

Responsive staff in some cases. Positive reviews often single out individual team members for being fast to reply, helpful, and willing to explain next steps. Representative review excerpt: "She was very fast in responding, and diligent to follow up when I didn't respond."

Helpful one-on-one support. Some reviewers say they received clear answers and attentive communication during the quoting or project-planning process. Representative review excerpt: "When we finally decided to go solar, we received estimates from several installers but Charlie’s knowledge, friendly and straight forward demeanor won us over."

Unanswered messages. Negative reviews frequently mention difficulty getting callbacks or email responses, with some reviewers saying they had to follow up repeatedly to get attention. Representative review excerpt: "They have not responded to the online/email request that they make you use (we submitted the email on January 27."

Timeline feedback is mixed, with some projects finishing ahead of schedule and others taking much longer than expected. Reviewers also mention delays tied to installation, inspections, and activation, so schedule reliability appears uneven across the review set.Solar.com's composite of published customer feedback, not a customer quote

Ahead of schedule for some. A number of reviewers say their systems were planned, installed, and signed off earlier than expected. Representative review excerpt: "The system was planned, designed, installed, and signed off by the city ahead of schedule, and so far is working great!"

Early completion in some cases. Other reviewers report that the process wrapped up sooner than originally promised because scheduling opened up. Representative review excerpt: "Whole process was actually done earlier than originally expected as they had some schedule open up."

Extended delays in other projects. Complaints describe projects that stretched well past the original deadline, including delays during installation and activation. Representative review excerpt: "They dragged their feet on the installation and it took them nearly six months past the original expected deadline finish."

Workmanship reviews lean slightly positive overall, with many customers describing tidy crews and solid installation quality. Still, a meaningful minority reports inspection problems, incomplete work, or other site-care concerns, so the category is not uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Tidy, careful crews. Positive reviews often note clean job sites and crews that left the property in good condition after each day of work. Representative review excerpt: "The workmanship was excellent, and we appreciate that they cleaned up and left the premises tidy after each day of work."

Good roofing and install work. Some reviewers describe the installation or roofing work as solid and say the crew handled related repairs well. Representative review excerpt: "Also a roofing contractor, the Solar-360 crew did a great job on our concrete tile roof, including the replacement of broken tiles they found."

Inspection and finish issues. Complaints mention sloppy work, failed inspections, incomplete layouts, or other installation problems that needed correction. Representative review excerpt: "The installation itself was done relatively poorly, with installation not passing inspection due to "sloppy" work per the city permit inspector (attached photos with exposed nails due to panels not..."

Post-install feedback is split between customers who say their systems are producing well and those who report trouble getting service help after the sale. The review set suggests decent day-to-day system performance for many customers, but warranty and repair support is a recurring pain point.Solar.com's composite of published customer feedback, not a customer quote

Systems working as expected. Several reviewers say their systems have been operating well after installation and that they are happy with current production or performance. Representative review excerpt: "The system was planned, designed, installed, and signed off by the city ahead of schedule, and so far is working great!"

Positive service experiences. Some customers describe strong project-manager support and overall satisfaction with the service they received after installation. Representative review excerpt: "Great customer service from Charlie Kim my project manager was Ramon Carrillo Ramon was a great project manager if I had any questions he always answering my questions professional Ricky..."

Service and warranty follow-up issues. Negative reviews often mention difficulty reaching the company for service or warranty help after the system was turned on. Representative review excerpt: "In addition to the TWO email requests for service we have emailed them several more times and left phone message for the sales department (the only department that you can..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.