Sales & proposal integrity
Sales Integrity6.3/10
Reviewers give a mixed-to-positive read on sales and proposal integrity. Some say the company explained the process clearly and did not push unnecessary products, while others report misleading promises, weak follow-through, or system-sizing expectations that did not match the outcome.Solar.com's composite of published customer feedback, not a customer quote
Clear, educational proposals. Some reviewers say they felt informed from proposal through start date and appreciated getting context that helped them understand the offering. Representative review excerpt: "From the proposal to the installation to the start date I've been in the loop and been educated every step of the way."
Pressure and promise concerns. Other reviewers describe sales promises that did not hold up, including concerns about inaccurate expectations and follow-through after the sale. Representative review excerpt: "Worst service of all, new sales pp lies all the time, useless to call for service the promise and do not deliver."
Low-pressure sales. Some customers say the company was straightforward and did not try to sell products they did not need. Representative review excerpt: "Their company operates with integrity and I'm truly thankful for companies that do not try to sell you products you do not need."
Price & financing transparency
Price Transparency6.0/10
Feedback on pricing and financing is mixed and leans negative. One reviewer describes the value as strong, but others report billing issues, deposit timing frustrations, or price expectations that did not match their results, including concerns tied to incentive timing and system sizing.Solar.com's composite of published customer feedback, not a customer quote
Billing and deposit frustrations. Other reviewers report being stuck waiting after paying a deposit or receiving bills they felt were not resolved to their satisfaction. Representative review excerpt: "I signed and paid the deposit in January and it's June and am still waiting for confirmation of installation date."
Price expectations missed. Some reviewers say the final outcome did not match what they were told, including a promise tied to system performance that did not materialize as expected. Representative review excerpt: "Referred by a family friend was promised a zero true up bill we ended up with one almost 800$ because they sized my system wrong and won't make it right..."
Value described as strong. A few reviewers say the overall quality, price, warranty, and service felt excellent. Representative review excerpt: "The quality, price, warranty n service I received was excellent."
Communication & coordination
Communication5.0/10
Communication and project coordination are a major weak spot in the review set. Reviewers describe helpful updates in some cases, but many more say calls and messages were not returned, staff changed during the project, or support became difficult to reach after the sale.Solar.com's composite of published customer feedback, not a customer quote
Hard to reach support. Many reviewers describe missed callbacks, voicemail loops, or messages that never received a response. Representative review excerpt: "good luck getting a hold of a customer service rep, always go to voicemail, left messages and never called back"
Staff turnover and handoff issues. Others report that the people they first dealt with were no longer available and that project management handoffs were unclear. Representative review excerpt: "The sales person isn't there anymore, project managers are all gone, the electrical company they sub-contracted with did a second rate job."
Well-informed customers. Some reviewers say they were kept updated through the process and felt guided step by step. Representative review excerpt: "From the proposal to the installation to the start date I've been in the loop and been educated every step of the way."
Timeline reliability
Timeline Reliability6.4/10
Timeline feedback is somewhat mixed but leans cautious. One reviewer says the project moved along with clear communication, while others describe long waits for scheduling or confusion about how appointments were set up.Solar.com's composite of published customer feedback, not a customer quote
Long wait for installation date. Another reviewer says months passed after paying a deposit before getting confirmation of an installation date. Representative review excerpt: "I signed and paid the deposit in January and it's June and am still waiting for confirmation of installation date."
Scheduling confusion. A reviewer also describes confusion around how an appointment was scheduled, suggesting expectations and execution were not aligned. Representative review excerpt: "It was my understanding when it was scheduled that it was in person but okay, whatever."
Smooth start for some. A reviewer says the company kept them informed from proposal through installation and the start date. Representative review excerpt: "From the proposal to the installation to the start date I've been in the loop and been educated every step of the way."
Workmanship & site care
Workmanship6.3/10
Workmanship and site care receive a mixed read. Some reviewers compliment the quality of the work and the professionalism they experienced, but others report roof or tile damage and installation issues that were not addressed to their satisfaction.Solar.com's composite of published customer feedback, not a customer quote
Positive installation experiences. Some reviewers describe the quality of the work and overall service as excellent. Representative review excerpt: "The quality, price, warranty n service I received was excellent."
Roof and cleanup damage. Other reviewers report roof tiles being broken or replacement work leaving visible damage behind. Representative review excerpt: "They broke roof tiles, then took tiles from another part of the roof to replace them with, leaving a row of empty tiles on my roof."
Site issues during installation. A reviewer also says the crew did not secure an electrical line correctly and that related concerns were not addressed. Representative review excerpt: "They punctured my new roof, broke my tiles, didn't secure my electrical line, didn't size my main panel upgrade correctly, don't address concerns and keep sending me bills."
Long-term support & performance
Long-Term Support5.0/10
Post-install support and performance are another weak area in the review corpus. Some reviewers report strong system results and helpful guidance, but others say warranty or repair support was slow or ineffective after the system was already operating.Solar.com's composite of published customer feedback, not a customer quote
Good system results for some. A few reviewers say their electric bills dropped substantially after the system went live. Representative review excerpt: "Our PGE bill went down to zero for electricity and all we pay is gas and the 10$$ meter."
Repair follow-through concerns. Some reviewers say replacement parts were sent but the work was not completed in a timely way, leaving them frustrated with service after install. Representative review excerpt: "Six months earlier they sent us a micro inverter to replace an original that burned out, but never came out here to do the work Customer Service is non-existent."
Warranty and output complaints. Other reviewers report concerns about warranty support and system performance not matching what they expected. Representative review excerpt: "If the system or any piece of it stops working they do mot honor the 25 year guarantee they commit to"
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.