Solar Going Up Reviews

Reviewers often describe the sales process as clear and informative, with explanations that helped them understand options and tradeoffs. At the same time, a smaller set of reviewers says expectations around timing and project progress were not met, which keeps this category in the middle range.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Several reviewers say the team explained the process in simple terms and laid out different options, which made the proposal easier to understand. Representative review excerpt: "From the first consultation to final setup, their team was professional, on-time, and really explained everything in simple terms."

Helpful guidance. Some reviewers report that John walked them away from choices that did not make sense for their goals, which they viewed as a sign of practical advice rather than a hard sell. Representative review excerpt: "I always wanted something, buy John would explain why it would be a waste of money."

Expectation gaps. A few reviewers describe a disconnect between what was promised early on and how the project actually unfolded, especially around completion timing and what would be included. Representative review excerpt: "I signed a contract with Going Up Solar in early November of 2022 after being promised that the process of switching to solar could be completed by the end of..."

Feedback on pricing and financing is mixed to negative. Some reviewers say pricing was reasonable or even helpful to navigate, but more reviewers report confusion or frustration around costs, scheduling, deposits, and follow-through tied to incentive timing and project execution.Solar.com's composite of published customer feedback, not a customer quote

Pricing and schedule frustration. Other reviewers describe repeated rescheduling, incomplete work, or unclear expectations around what was needed next, which left them feeling that the financial side of the project was not handled cleanly. Representative review excerpt: "After numerous phone calls to John, the owner of Solar Going Up, the installers finally arrived and stated that they did not have the right parts to complete the job."

Reasonable pricing. A number of reviewers say they received fair quotes or felt the price for the work was strong for the value delivered. Representative review excerpt: "They were able to quote any solar panels on the market at reasonable prices and they were one of very few SoCal companies I could find that offered SMA Sunny..."

Cost guidance. Some reviewers report that the company helped them understand what would and would not be worth paying for, which made the decision feel more transparent. Representative review excerpt: "I always wanted something, buy John would explain why it would be a waste of money."

Communication receives a lot of praise when reviewers are discussing responsive staff and a team that keeps people informed. Still, a meaningful group reports weak follow-up, repeated chasing, and limited updates during the project, so the overall picture is mixed.Solar.com's composite of published customer feedback, not a customer quote

Responsive team members. Several reviewers say the company stayed in touch, answered calls, and provided information quickly when they had questions. Representative review excerpt: "She gets us the information as quickly, and takes the time to answer my calls."

Good day-to-day coordination. Some reviewers report that the crew was organized and kept them updated, which made the process feel smoother and more manageable. Representative review excerpt: "John and Libby keep communication with me and my homeowners wide open, making the overall experience far better than any other installers I’ve worked with."

Follow-up problems. Other reviewers describe long stretches with little information, repeated outreach on their side, and frustration after the job was supposed to move forward. Representative review excerpt: "From the beginning, there was lack of communication, No information shared, like when panels would be installed, when permits would be cleared, and when the system was actually turned on..."

Timeline feedback is also mixed. Some reviewers say the work was completed on schedule and inspections went smoothly, but others describe delays, permit issues, missing parts, and long waits to get projects finished or activated.Solar.com's composite of published customer feedback, not a customer quote

Delay and permit complaints. Other reviewers say they waited months for completion, ran into permit or scheduling setbacks, or were told parts were missing once workers arrived. Representative review excerpt: "After numerous phone calls to John, the owner of Solar Going Up, the installers finally arrived and stated that they did not have the right parts to complete the job."

On-time installations. A few reviewers say the crew showed up when expected and finished faster than they anticipated. Representative review excerpt: "The crew showed up on time, kept the work area clean, and finished everything faster than expected."

Smooth completion for some jobs. Some reviewers report that their systems passed inspection without delays and later moved into production as planned. Representative review excerpt: "As promised, they delivered a beautiful finished project that passed all inspections without any issues or delays."

Reviewers often praise the installation crew for professionalism, cleanliness, and solid workmanship. Even so, some reports mention leaks, installation errors, or unresolved damage after the job, so this category lands slightly above average rather than clearly strong.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Several reviewers say the installation team was professional, knowledgeable, and careful while working on site. Representative review excerpt: "She is highly professional, knowledgeable, and truly dedicated to delivering top-quality solar installations and maintenance."

Clean and efficient work. Others describe crews that arrived on time, kept the area clean, and completed the work efficiently. Representative review excerpt: "The crew showed up on time, kept the work area clean, and finished everything faster than expected."

Quality concerns. A smaller group reports workmanship problems such as roof leaks or improperly installed equipment that required follow-up after the installation was done. Representative review excerpt: "Upon inspection from California State solar inspector Dana Logsdon of RoofOn (see attached Inspection report) we learned the solar system had been improperly installed causing the leaking and the attempted..."

Post-install feedback is generally favorable on system performance, with multiple reviewers saying their systems are producing well and their bills have dropped. However, there are also reports of slow warranty help and limited follow-through when service was needed after activation.Solar.com's composite of published customer feedback, not a customer quote

Strong early performance. Several reviewers say their systems have run smoothly and that they saw noticeable bill reduction after installation. Representative review excerpt: "The system has been running smoothly since day one and my energy bills have noticeably dropped."

Responsive service in some cases. Some reviewers report quick replies to emails and service help that arrived within the same week. Representative review excerpt: "They responded immediately when I emailed them and sent out a guy (Connor)the same week."

Warranty follow-up delays. Other reviewers describe difficulty getting warranty-related work scheduled or completed after the system was already operating. Representative review excerpt: "I have been trying to get on their schedule for two months just to get a warranty-covered inverter installed."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.