Solar Negotiators Reviews

Reviewers most often describe the sales process as knowledgeable and helpful, with clear explanations and a generally professional tone. At the same time, a meaningful minority say proposal details, equipment expectations, or contract terms did not match what they believed was discussed upfront.Solar.com's composite of published customer feedback, not a customer quote

Clear, helpful sales guidance. Many reviewers say sales staff explained options well and handled the process in a respectful, low-pressure way. Representative review excerpt: "Eric had a lot of experience, he explained things well, and he was kind and respectful."

Some proposal details missed the mark. A smaller but real set of complaints says the delivered system or contract details did not line up with what was initially represented. Representative review excerpt: "What your sales representative came in and told me and my family to my face isn't what ended up panning out in reality."

Friendly, but not perfect for everyone. A few reviewers describe the salesperson as generally acceptable while noting room for improvement in demeanor or follow-through. Representative review excerpt: "The salesperson we worked with could have been a little friendlier sometimes but they were never rude or impolite."

Pricing feedback is split, but the complaint side is substantial enough to weigh on the category. Reviewers who were satisfied describe upfront pricing or a favorable deal, while others report billing surprises, financing strain, refunds, or confusion about final charges and incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Upfront pricing for some customers. Some reviewers say costs were explained clearly and felt fair at the outset. Representative review excerpt: "He was upfront about the timeline, costs, and VERY readily available to answer any questions I had."

Unexpected cost burden. Complaints often focus on monthly payment strain, surprise costs, or results that felt more expensive than expected after the project moved forward. Representative review excerpt: "This has put a financial strain on our family , Paying two large bills one to Southern california edison and the other to the Finace Company, totaling $500.00 a Month."

Refunds and billing confusion. A few reviewers describe disputes over what was charged or say money had to be refunded after problems were raised. Representative review excerpt: "Because of the problems with our system and the way everything was handled, Solar Negotiators ultimately had to refund my husband and me a significant amount of money related to..."

Communication is one of the company’s more frequently praised areas, with many reviewers describing responsive staff and steady updates through the project. Even so, a notable complaint pattern centers on missed callbacks, ghosted appointments, and repeated follow-up being needed to get answers or resolution.Solar.com's composite of published customer feedback, not a customer quote

Responsive contact and updates. Many customers say they reached a real person quickly or received timely status updates as the job moved along. Representative review excerpt: "I appreciate that every time I called I spoke immediately or with a return call to a real person."

Projects that needed extra chasing. Some reviewers report missed calls, unanswered messages, or appointments that were not kept, which left them needing repeated follow-up. Representative review excerpt: "We actually had an appointment they ghosted us from & never returned any calls."

Generally streamlined coordination. Several reviews describe the process as well organized overall, even when there were occasional delays with utility-related steps. Representative review excerpt: "Minus the long wait in line for PGE, I can’t think of a single thing that wasn’t streamlined."

Timeline feedback trends positive on smooth installs and quick completions, but the category is held back by recurring complaints about permitting, inspections, and permission-to-operate delays. Some reviewers accept that utility or backlog issues can slow the process, yet others describe long waits or systems sitting idle after payment.Solar.com's composite of published customer feedback, not a customer quote

Some projects moved quickly. Reviewers sometimes report fast installation or a relatively short path to approval and activation. Representative review excerpt: "The project took less than 3 months from start to aporved to operate by electricity company."

Delays around PTO and activation. Complaints commonly mention long waits for permission to operate, stalled paperwork, or a system not coming online as expected. Representative review excerpt: "It's been almost a year since our solar was installed and we haven't got permission to operate from Edison due to solar negotiators negligence."

Delays understood, but still delays. A few customers say the timing was slower than hoped but still understandable because of outside permitting or utility backlog. Representative review excerpt: "We would have loved to have been up and producing since July but understand the rush to Solar had its delay due to NEM2 rush."

Workmanship is a strong area overall, with many reviewers praising professional crews, careful installation, and solid cleanup. Complaint patterns do exist, but they are much less common and tend to focus on installation mistakes, property damage, or follow-up work that was not handled smoothly.Solar.com's composite of published customer feedback, not a customer quote

Professional, careful installation. Many reviewers say the crews were polite, efficient, and respectful of the home during the job. Representative review excerpt: "Solar negotiators were very professional, and everybody was polite, kind down to the installers, and I also like is all the conduit is ran inside the attic, no Conduit running..."

Cleanup and repair concerns. Some complaints mention damaged property, incorrect equipment, or issues that needed follow-up correction after installation. Representative review excerpt: "Edit it is now 2026 and their system was installed incorrectly since the beginning."

Helpful maintenance follow-up. A few customers also mention positive service after install, such as cleaning or maintenance visits that improved the system’s appearance. Representative review excerpt: "I called them out for a panel cleaning and they made the panels look brand new and they even sent me pictures."

Post-install feedback is broadly favorable, with many reviewers reporting good system performance, helpful service visits, and warranty-related fixes that were handled. Still, there are recurring complaints about monitoring issues, underperforming components, and slower responses when repairs or troubleshooting were needed.Solar.com's composite of published customer feedback, not a customer quote

Helpful post-install support. Reviewers often say the company stayed involved after activation, including repairs, replacements, or service help when issues came up. Representative review excerpt: "We had one issue with our inverter and solar negotiators replaced it for free which is definitely part of our contract!"

Performance and warranty issues. Some customers report unresolved equipment problems, monitoring gaps, or concerns that took a long time to address after install. Representative review excerpt: "So now I have 1 non working panel (for about 8-12 months) and 2 under-producing that should be covered under warranty (but cant match the size or color) that I'll..."

Some customers are still watching performance. A few reviews sound cautiously positive but note they were still waiting to confirm long-term production or billing outcomes. Representative review excerpt: "But, I will not know for sure until the end of the year when pge sends me the bill for the whole years usage."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.