Solar Symphony Construction Reviews

Reviewers most often describe the sales process as clear, knowledgeable, and low-pressure, with several noting that representatives took time to explain design choices and savings expectations. A smaller set of complaints says some customers felt misled about system details, app/monitoring expectations, or follow-through after the sale.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure explanations. Reviewers frequently say the proposal process was handled professionally and that sales staff explained solar options in a way that made the decision easier. Several also mention not feeling pressured. Representative review excerpt: "Because of Micheal Curtis and his ability to explain and dissect what's good and bad about solar, and explaining the savings and what's good or bad is the only reason..."

Realistic savings guidance. Some reviewers specifically appreciated candid guidance about what made financial sense for their situation, including explanations of when batteries would or would not be worth the added cost. Representative review excerpt: "He honestly explained why adding expensive batteries wouldn't make financial sense for my specific situation, and pointed out how recent utility fixed-fee hikes were the real culprit."

Some complaints about expectations. A minority of reviewers describe problems with how the system was represented at the sale stage, including concerns about permits, monitoring, or how the design and follow-through matched expectations. Representative review excerpt: "Where do I start, sales guy lied about everything from city permits to monitoring and bragging how he built a system to 110% to 125% over what we needed."

Most reviewers describe pricing and project billing as straightforward, and some say the office helped move projects along efficiently. Complaints are more concentrated here than in the strongest categories, with reviewers raising issues about surprise charges, service fees, and incentive timing or later utility-related bills.Solar.com's composite of published customer feedback, not a customer quote

Responsive office handling. Several reviewers say office staff were responsive and helped keep the project moving, which reduced confusion around the overall process. Representative review excerpt: "In the office, Bethany was super responsive and made sure my project progressed quickly - we went from a signed contract to an operational system in less than 6 weeks!"

Helpful issue resolution. Some customers note that when an issue came up, the company treated it as a priority and worked to resolve it quickly. Representative review excerpt: "When a small issue came up (which honestly wasn’t a big deal to me), they treated it like it was a huge priority and resolved it immediately."

Watch-outs on charges and timing. A smaller group of reviewers report concerns about added service costs, billing surprises, or incentive timing and settlement-related costs that they did not expect. Representative review excerpt: "But when they 'fit' me into their schedule, they want to charge $350 to even come out and see what is wrong!"

Reviewers often describe the team as communicative, responsive, and helpful in coordinating the project from start to finish. Still, this category has a meaningful number of complaints, mostly centered on slow callbacks, missed follow-through, and difficulty reaching service staff after installation.Solar.com's composite of published customer feedback, not a customer quote

Fast, helpful coordination. Many reviewers say the company kept them informed, answered questions patiently, and coordinated the project in a way that made the process feel organized. Representative review excerpt: "Special thanks to Fernando and Fady for all their incredible help with coordinating the setup, handling the arrangements, and walking me through the process."

Responsive project updates. Some customers report quick responses from office staff and say the project moved from contract to an operational system faster than expected. Representative review excerpt: "In the office, Bethany was super responsive and made sure my project progressed quickly - we went from a signed contract to an operational system in less than 6 weeks!"

Service contact delays. Other reviewers say follow-up on service requests was slow or inconsistent, with some reporting repeated unanswered calls or emails. Representative review excerpt: "Now I need service for an issue and the phone lines are jammed, they don't return calls or email to their service dept."

Most reviewers say installation and activation happened on schedule or close to it, and several describe the work as timely once the project was underway. The main complaints involve extended timelines tied to permits, inspections, or delayed scheduling, with a few reviewers describing projects that stretched for months.Solar.com's composite of published customer feedback, not a customer quote

Often completed on schedule. Several reviewers say the job was completed quickly, sometimes in a day or ahead of schedule, and that the company delivered when it said it would. Representative review excerpt: "Highly communicative with super fast responses, great listeners, professionally installed and only took 1 day, completed as promised, passed inspection."

Permit and utility hurdles. Some reviewers note that timeline issues were tied to city or utility-related hurdles rather than the installation team itself, which slowed activation or final completion. Representative review excerpt: "I cannot say it was the smoothest process in the world mostly due to hurdles created by The City of Los Angeles and Los Angeles Department of Water and Power."

Long waits in some cases. A smaller set of complaints says certain jobs took several months to finish or left customers waiting for updates on completion dates. Representative review excerpt: "It took over six months to complete the job"

This is one of the strongest-rated areas in the review set. Reviewers commonly praise the crews as professional, careful, and clean, while complaints are comparatively limited and focus on roof or panel-related damage, missed appointments, or follow-up when problems arise.Solar.com's composite of published customer feedback, not a customer quote

Professional install crews. Reviewers frequently describe the installation crews as professional, punctual, and respectful of property, with clean finish work left behind. Representative review excerpt: "A huge shoutout to the installation crew—they were absolute professionals, spot on with every detail, and left everything clean."

Careful, detail-oriented work. Some customers say the installers took time to explain the work and handled the job exactly as requested. Representative review excerpt: "Albert and his installation crew were very professional and made sure the installation was done exactly as I requested."

Limited damage complaints. A small number of reviewers report roof or panel-related damage and say follow-up on those issues was difficult. Representative review excerpt: "We had two separate, professional roofing contractors evaluate the damages and clearly state, "The leaking roof was directly caused by improper panel installation."

Reviewers generally say the systems continue producing well after installation, and several describe the panels and inverters as working reliably over time. The main downside is post-install service support, where some reviewers report difficulty getting warranty or repair help when issues came up.Solar.com's composite of published customer feedback, not a customer quote

Strong ongoing production. Many reviewers say their systems have continued working well after the install, with some describing long-term performance as reliable. Representative review excerpt: "Really everything works, the panels and inverters and consistently make way more energy than what's on tap."

Clean finish and steady operation. Some customers highlight neat finish work and say the system has worked smoothly since it was turned on. Representative review excerpt: "The installation itself was seamless, and the system has been working perfectly since day one."

Warranty and service frustrations. A meaningful set of complaints says customers had trouble getting warranty or repair support, including delays in callbacks and concerns about quoted service costs. Representative review excerpt: "Despite the twenty year "System Warranty Period" (system install 11 years ago), Solar Symphony has not responded to 4 written requests, 3 phoned-in requests for service on failed solar system..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.