Sales & proposal integrity
Sales Integrity6.4/10
Reviewers give Solar Unlimited a mixed-to-positive read on sales and proposal integrity. Many describe clear quotes, honest interactions, and professional follow-through, while a smaller set reports post-signing friction, price changes, or sales expectations that did not match the final experience.Solar.com's composite of published customer feedback, not a customer quote
Clear, professional quoting. Several reviewers describe quick quotes, honest communication, and professional service during the sales process. These accounts suggest many customers felt the proposal phase was straightforward and low-pressure. Representative review excerpt: "Luis came out last month and was on time, honest and reliable."
Good fit for repeat customers. Some reviewers say the company adjusted or requoted projects without creating problems and kept the pricing consistent. That points to a number of smooth, satisfactory proposal experiences. Representative review excerpt: "We called on Daniel again, he remembered us and requoted us, but with one extra panel than before, for the same price."
Post-signing issues for some customers. A smaller set of reviews says problems appeared after the quote was signed, including delays, rescheduling, and disagreement over pricing or loan expectations. Those comments make the sales experience feel uneven rather than uniformly reliable. Representative review excerpt: "I signed the quote and after that, these guys put me through hell for over 2 months with; Excuses, stalling and not calling back, rescheduling multiple times, making me sign..."
Price & financing transparency
Price Transparency6.9/10
Price and financing feedback is generally favorable, with most reviewers saying the quote and final cost felt reasonable or clearly presented. Complaints do appear, but they are a smaller share of the evidence and mostly focus on price changes, loan terms, or timing around incentives and deposits.Solar.com's composite of published customer feedback, not a customer quote
Generally clear pricing. Reviewers often describe prompt quotes and pricing that matched what they expected. Several comments frame the overall value positively rather than as a source of confusion. Representative review excerpt: "They also had their guy come out promptly to measure and prepare the quote."
Helpful suggestions without surprise tone. Some customers say the company made practical recommendations and handled the pricing discussion in a way that felt professional. These reviews suggest the financing conversation was manageable for many buyers. Representative review excerpt: "It was a great suggestion and something I had wanted to do but had put it on the back burner and forgotten."
A few pricing and loan concerns. A smaller group reports disagreements over quoted price changes or expectations tied to a loan transfer. That pattern suggests most experiences were fine, but not every financing conversation stayed fully aligned with the original pitch. Representative review excerpt: "Finally spoke to an office manager name Sergio who told me that the price change was not right and he would tell Jose to honor the price we were quoted."
Communication & coordination
Communication6.4/10
Communication and coordination reviews lean positive overall, especially around responsiveness and individual staff members who stayed engaged through the project. Still, reviewers also describe missed follow-up, unclear handoffs, and customer-service gaps that sometimes disrupted the process.Solar.com's composite of published customer feedback, not a customer quote
Responsive project communication. Several reviewers say staff stayed in touch, answered questions, and communicated well from quote through completion. These comments point to strong coordination in many projects. Representative review excerpt: "He was very responsive and communicated well with me on the entire project."
Helpful named contacts. Some customers specifically praise individual team members for knowledge and steady guidance throughout the project. That suggests the experience often depended on having a responsive person owning the job. Representative review excerpt: "I want to extend a big thank you to Bob Irwin for his exceptional service and knowledge throughout the entire process for my solar pool heating system."
Follow-up gaps for some reviewers. A meaningful minority reports not hearing back, unclear status updates, or poor customer-service follow-through. Those complaints show communication was a recurring weak spot for some projects. Representative review excerpt: "I never hear back, and I finally called then in early this January (2 weeks ago) only to find out they were not going to install the panels and basically..."
Timeline reliability
Timeline Reliability6.5/10
Timeline feedback is mixed but slightly positive, with many reviewers saying work was scheduled quickly and permitting moved along. At the same time, some customers report missed appointments, delays, or stalled projects, so schedule reliability is not consistent across the review set.Solar.com's composite of published customer feedback, not a customer quote
Fast scheduling and completion. Many reviewers say the company moved from quote to installation quickly and got projects done in short order. Those comments indicate decent momentum on a number of jobs. Representative review excerpt: "The installation was scheduled and done in short order."
Permit handling noted positively. Some customers specifically mention permit acquisition and inspector coordination going smoothly. That suggests the company can manage the formal steps needed to reach activation. Representative review excerpt: "He obtained the permit and waited patiently for the Beverly Hills inspector each step of the way until the project was signed off."
Missed timing for some jobs. A smaller group reports no-shows, rescheduling, or long waits before learning the project would not proceed as expected. These reviews point to occasional breakdowns in timeline follow-through. Representative review excerpt: "Same guy, (not Daniel) comes back and says "Daniel says to tell you that he is profusely sorry and that he won't be able to make it."
Workmanship & site care
Workmanship7.7/10
Workmanship and site care draw strong praise overall. Reviewers frequently describe professional crews, solid installation quality, and careful cleanup, though a few comments mention equipment issues or property damage concerns that affected the experience.Solar.com's composite of published customer feedback, not a customer quote
Professional installation crews. Reviewers often describe the crews as punctual, pleasant, and professional. These comments suggest a generally solid installation experience for many customers. Representative review excerpt: "Each time they have been punctual, pleasant, professional and their workmanship satisfies my picky standards!"
Quality workmanship on the roof. Some customers say the installation was handled carefully and the final result met high standards. That points to a strong record on the hands-on side of the job. Representative review excerpt: "From start to finish, Bob was professional, informative, and truly went above and beyond to make sure everything went smoothly."
A few damage or equipment complaints. A smaller set of reviews mentions installation-related problems, including equipment issues or minor property damage. Those complaints are present but not the dominant pattern in this category. Representative review excerpt: "(Mind you I'm not asking for their insurance to fix the damage to the patio) They tell me some screws got loose and it something that happens."
Long-term support & performance
Long-Term Support7.6/10
Long-term support and performance are generally viewed positively, with many reviewers saying the system worked well and service visits were helpful. Even so, some customers report warranty disputes, service delays, or follow-up problems after installation, so post-install support is not flawless.Solar.com's composite of published customer feedback, not a customer quote
Systems that perform well. Several reviewers say the system delivered the expected warm-water or energy-saving benefits after installation. These comments indicate satisfactory post-install performance for many owners. Representative review excerpt: "I wanted to install a pool solar water heater because I want to swim in warm water without the high cost of gas heating."
Helpful repair and follow-up visits. Some customers describe service visits that resolved leaks or other issues promptly. That suggests the company can still be responsive after the initial install. Representative review excerpt: "He came right out, fixed our leak and helped us figure out a safe way to keep animals from chewing into our water heater and using it as a drinking..."
Warranty and service complaints. A smaller group reports dissatisfaction with warranty handling or service timing after the system was up and running. Those reviews suggest post-install support can be uneven when issues arise. Representative review excerpt: "Yeah, I hired someone to go and replace joints on their system that suppose to still be under warranty."
How this is built: category scores and summaries weigh the company's full published rating record (6 Google reviews averaging 4.3 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.