Solar Works Reviews

Reviewers describe Solar Works as clear, knowledgeable, and patient during the sales and proposal process. The feedback is consistently positive, with customers saying questions were answered and expectations were explained in detail.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers say the team took time to explain the installation process, walk through app use, and answer questions in a way that made the project easier to understand. Representative review excerpt: "They took the time to answer all my questions, explain the installation process, and walk me through the app."

Professional and patient sales support. Customers describe the sales experience as professional, detail-oriented, and low pressure, especially for first-time solar buyers. Representative review excerpt: "He was extremely detail oriented and patient with us as this was a new endeavor and we had very little knowledge regarding Solar and the in's and out's of it..."

Smooth project planning. Some reviewers say the team kept complex projects moving and helped make the overall experience feel smooth and stress-free. Representative review excerpt: "From the start, Kyle, the sales representative, set a high standard with his professionalism and knowledge, making the entire experience smooth and stress-free."

Reviewers give mostly positive feedback on pricing clarity, saying proposals and cost expectations were straightforward. There is one complaint pattern about added charges tied to later service or rework, so this category reads positive-to-mixed overall.Solar.com's composite of published customer feedback, not a customer quote

Upfront cost clarity. Some reviewers say pricing was clear and that they knew what they were getting and what the project would cost. Representative review excerpt: "Solar Works prices are in line with other reputable companies and you know exactly what you're getting and the exact cost."

Rebate and process transparency. Customers also report being kept informed about proposals, rebate timing, and the cost-related steps tied to the project. Representative review excerpt: "I was never in the dark during the process: from site visits, to proposals, to explanation on state rebates, to design considerations, to installation dates, to county inspection dates, to..."

Added service charge concern. One reviewer describes a significant fee to remove and reinstall panels for a roof replacement, which suggests some cost concerns can arise after the original install. Representative review excerpt: "But I took off two stars because when we needed a new roof, they charged us $5,000 just to remove the panels and put them back on -- and they..."

Reviewers mostly describe Solar Works as responsive and organized, with strong follow-through across site visits, updates, and post-install support. The complaint volume is low, but one review reports difficulty getting service help years after installation.Solar.com's composite of published customer feedback, not a customer quote

Responsive project updates. Customers say the team responded quickly, met on site, answered follow-up questions, and kept them informed about decisions and next steps. Representative review excerpt: "We were very pleased with how quickly Solar Works responded, met with us on site, answered all follow up questions, and informed us of all decisions."

Easy ongoing communication. Reviewers describe communication as straightforward and dependable throughout the project, including coordination with utility-related steps. Representative review excerpt: "It was very easy to communicate with them, and I feel they simply stand up to the best standard of business service."

Service follow-up concern. One reviewer reports difficulty getting the company to come back for service on an older system, which points to an isolated post-install communication issue. Representative review excerpt: "Called them up for service, and owner admitted that he installed the system 12 years ago but he no longer does solar heating systems and is unwilling to come out..."

Reviewers generally say Solar Works kept projects moving through permits, inspections, and utility interconnection. The feedback is strongly positive, with only a small amount of mention that hardware or site issues can slow a job before completion.Solar.com's composite of published customer feedback, not a customer quote

Permit and PTO handled smoothly. Customers report that the team managed permit and utility paperwork without delay and met expectations on activation timing. Representative review excerpt: "They handled the PGE portion (permit and PTO) without any delay, exceeding our expectations."

Kept complex projects moving. Reviewers say Solar Works continued pushing projects forward even when county, utility, or site conditions created obstacles. Representative review excerpt: "Navigating PGE, the County and the unique obstacles of my job site were not easy but they kept the ball moving and in the end, whew, what a beautiful product."

Minor delay but finished well. One reviewer notes a delay tied to hardware issues, but still says the job was completed satisfactorily in the end. Representative review excerpt: "We did have some hardware issues with the overhead wiring that delayed the project a bit but in the end they completed the job and we are very satisfied."

Most reviewers describe the crews as professional, careful, and attentive to installation quality. A small number of complaints mention rework-related cost concerns and a separate driving-related safety complaint, so the section is positive overall but not flawless.Solar.com's composite of published customer feedback, not a customer quote

Professional crew behavior. Customers describe the installation crew as courteous, professional, and welcoming of questions during the job. Representative review excerpt: "The Solar Works' installation crew was courteous, professional, and welcomed all questions."

Clean, organized installation. Reviewers say the team offered thoughtful installation ideas and kept the work area cleaner and more organized than expected. Representative review excerpt: "John also had some great ideas for the installation, keeping it cleaner and more organized than I could have imagined."

Two site-care complaints. A small number of reviews raise concerns about a reinstallation fee and a separate driving behavior complaint, which keeps this category from reading as purely positive. Representative review excerpt: "But I took off two stars because when we needed a new roof, they charged us $5,000 just to remove the panels and put them back on -- and they..."

Reviewers give Solar Works very strong marks for post-install support and system performance. They describe helpful follow-up, issue resolution, and continued attention years after the original installation.Solar.com's composite of published customer feedback, not a customer quote

Strong follow-up after completion. Customers report that the company checked back after the job and came out to address issues, including items that were not even directly related to the original work. Representative review excerpt: "In addition, they had wonderful follow up service after completion, coming out to check on something which ended up being unrelated to their work!"

Helpful warranty-style support. Reviewers say the team resolved configuration issues and helped ensure battery backup was set up properly. Representative review excerpt: "Solar works was able to resolve the configuration issues with the Enphase Technician, and make sure the battery back up were set properly."

Long-term responsiveness. Some reviewers say the company continued monitoring older systems and reached out when something looked off, which suggests ongoing post-install attention. Representative review excerpt: "They installed our solar panels about 10 years ago and recently came to check on us because they saw that our inverters did not report to their system."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.