Solarcraft Services Reviews

Reviewers most often describe the sales process as knowledgeable, helpful, and clear about proposal details and project planning. The main complaints focus on sales expectations drifting late in the process, including concerns about payback claims, contract timing, and how warranty-related details were presented.Solar.com's composite of published customer feedback, not a customer quote

Knowledgeable proposal support. Many reviewers say the sales side was thorough and informative, with proposals built in close collaboration and a helpful handoff into the install phase. Representative review excerpt: "The experience has been great from the start - the process started with a very knowledgeable sales technician who put together the proposal while working very closely with me to..."

Helpful pre-install guidance. Some customers report sales staff helped coordinate related needs before work could begin, which made the start of the project feel more organized. Representative review excerpt: "He recommended them highly, mentioning that his sales rep even helped him find a roofer before the solar install could start."

Expectation-setting watch-out. A smaller set of reviewers describe concerns about late contract details, savings or payback expectations, and how warranty terms were explained. Representative review excerpt: "SolarCraft sold me a residential solar system in February of 2016 and claimed that the payback period would be 7-8 years."

Feedback on pricing and financing is mixed overall. Reviewers praise reasonable pricing, stable estimates, and straightforward loan or payment options, but a meaningful group reports deposit issues, unexpected costs, and dissatisfaction tied to financial outcomes or rebate timing.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing for many. Several reviewers say the pricing felt fair and the company was easy to work with financially from start to finish. Representative review excerpt: "It’s great to find a local solar company that is reliable, fairly priced, and genuinely easy to work with."

Stable estimate experience. Some customers note that the quoted price held steady and that financing arrangements were explained clearly enough to proceed comfortably. Representative review excerpt: "They coordinated with the onsite tenants, were professional, on time, and no changes in the estimate."

Cost and refund concerns. Other reviewers describe surprise expenses, deposits tied up in canceled projects, and financial results that did not match what they expected. Representative review excerpt: "I paid a deposit, but before the project began and after the installation team review the site, they said they needed to cancel the contract because of my gas meter..."

Communication is generally a strength in the review set. Customers often describe the team as responsive, hands-on, and willing to coordinate across roofing, utility, and project steps, though a smaller group reports frustrating gaps or coordination breakdowns.Solar.com's composite of published customer feedback, not a customer quote

Responsive project support. Many reviewers say the team stayed responsive and answered questions quickly throughout the process. Representative review excerpt: "The Solarcraft team has been professional and responsive since we first engaged them to put solar and batteries on our home."

Hands-on coordination. Customers also describe staff helping keep related work on track, including coordination with roofers and other project partners. Representative review excerpt: "They assisted with all aspects of the process, including keeping my roofer on task, and were extremely responsive every time I had a question."

Coordination gaps. A smaller number of reviewers report that communication or handoffs became difficult at points in the project. Representative review excerpt: "At times, communication & coordinating was a bit of a challenge (hence the lack of a 5th star), but overall, we are very happy with their quality of work, customer..."

Most reviewers say SolarCraft kept projects moving and handled scheduling or utility-related delays reasonably well. Still, some reviews mention missed timing, slow replacements, or changes in the planned sequence of work, especially when other trades or permitting steps were involved.Solar.com's composite of published customer feedback, not a customer quote

Kept projects moving. Several customers say the team did its best to keep the schedule on track even when outside parties created delays. Representative review excerpt: "PG&E was slammed with all the projects going through, and created their own delays, but the team at SolarCraft did their best to keep things on track."

Prompt service when scheduled. Some reviewers highlight quick turnaround on service appointments and punctual arrival for follow-up work. Representative review excerpt: "SolarCraft's technician Talon arrived promptly as scheduled and less than 4 hours later the failed unit was swapped out with the new model."

Schedule misses and delays. A smaller set of reviewers describe missed reinstallation dates, long waits for replacement parts, or other timing setbacks. Representative review excerpt: "Midweek during the roofing I was called by SolarCraft to inform me that the solar crew would not be back as scheduled to reinstall the panels."

This is one of the stronger areas in the review corpus. Reviewers frequently praise the installation crews for professionalism, clean work, and solid execution, while a small number of complaints mention leaks, equipment failures, or work that did not match the original plan.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Many reviewers describe the crews as quick, professional, and effective at getting the job done right the first time. Representative review excerpt: "They were quick, professional and got the job done right first time."

Strong roof and battery work. Customers also report well-executed solar and battery installations, with the work described as careful and well coordinated on site. Representative review excerpt: "Jose, Carlos, Matt and Ricardo did a great job with the solar install and other teammates Ryan, Aaron and Dom installed the battery like pros who've done it a million..."

A few workmanship complaints. A small number of reviewers mention issues such as leaks, equipment problems, or panels being placed without consulting the design plans. Representative review excerpt: "The install crew initially placed the panels on my roof without consulting their own designer's plans."

Post-install support is generally viewed positively, with many reviewers describing helpful follow-up, system checks, and responsive service after activation. There are still notable complaints about system performance, warranty expectations, and repair outcomes, so the pattern is strong but not uniform.Solar.com's composite of published customer feedback, not a customer quote

Follow-up and ongoing care. Reviewers often say the company stayed engaged after installation, including periodic reviews and check-ins on system performance. Representative review excerpt: "After installation, their follow up and care has been great, with periodic in person reviews of our system and its capabilities."

Responsive service after install. Some customers report that post-install questions and support requests were handled promptly and thoroughly. Representative review excerpt: "They assisted with all aspects of the process, including keeping my roofer on task, and were extremely responsive every time I had a question."

Performance and warranty concerns. A smaller but meaningful group of reviewers reports system problems, repair frustration, or confusion about warranty coverage and expected payback timing. Representative review excerpt: "The system is not working right and power surges cause everything to shut down completely and go off grid."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.