Sales & proposal integrity
Sales Integrity7.3/10
Reviewers describe the sales and proposal process as clear, professional, and honest. The evidence set is entirely positive, with no complaint pattern showing up in this category.Solar.com's composite of published customer feedback, not a customer quote
Clear, professional sales process. Reviewers say the team explained the work well and came across as professional and attentive during the proposal stage. Representative review excerpt: "Great company very professional and attentive to customers request and concerns also lets customer be assured that solar is really the way to go for the home owner and or..."
Trustworthy expectations. Some reviewers describe the company as honest and say they felt they were in capable hands with fair pricing and solid service expectations. Representative review excerpt: "Great and honest solar company to work with."
Site visit after signing. One reviewer notes that a follow-up site visit and measurements were completed after the contract was signed, which they viewed as part of a careful process. Representative review excerpt: "After we signed the contract, George returned to do an official site visit and take measurements for his engineering team."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mostly positive but more mixed than other categories. Reviewers mention fair pricing and workable financing, but there is also a direct complaint about billing and an estimate charge, so transparency is not described as uniformly strong.Solar.com's composite of published customer feedback, not a customer quote
Some reviewers saw fair value. A portion of reviews describe the pricing as fair and the overall value as positive. Representative review excerpt: "You'll be in very capable hands and get a fair price and great service experience."
Financing could be workable. One reviewer mentions obtaining a low-cost solar loan through a community bank, suggesting financing options can be workable for some projects. Representative review excerpt: "We obtained financing from an inexpensive solar loan from a community bank in nearby Santa Cruz."
Billing complaint. A reviewer reports being charged for time and an estimate in a way they felt was not handled fairly, which is the main negative pattern in this category. Representative review excerpt: "They really ripped me - one day they showed up for 15 minutes and charged me for 4 hours., They even charged me $85 just for the estimate!"
Communication & coordination
Communication7.8/10
Reviews describe strong communication, responsiveness, and coordination from the team. Customers frequently mention helpful updates, flexibility around scheduling, and smooth handoffs across phases of the project.Solar.com's composite of published customer feedback, not a customer quote
Responsive updates. Reviewers say the team communicated well and kept them informed throughout the process. Representative review excerpt: "Their communication was excellent and they were flexible with our schedule."
Flexible scheduling. Customers also describe the company as accommodating when it came to scheduling and project timing needs. Representative review excerpt: "Their communication was excellent and they were flexible with our schedule."
Hands-on coordination. Some reviewers mention direct involvement from the team in planning, follow-up, and coordinating related work, which they viewed positively. Representative review excerpt: "I was so happy with the entire process that I chose Solartecture to do my kitchen remodel, Again , George listed to my ideas and provided suggestions that will help..."
Timeline reliability
Timeline Reliability6.7/10
Timeline feedback is mixed-to-positive. Many reviewers say the team was accommodating and the process moved along well, but a notable minority describe delays in starting work or finishing later than expected.Solar.com's composite of published customer feedback, not a customer quote
Schedule flexibility. Several reviewers say the team was accommodating when coordinating project timing and schedule needs. Representative review excerpt: "George, Tracie, and the rest of the team at SolarTecture were a pleasure to work with during the process, and were extremely accommodating of our schedule and timeline needs."
Some projects finished as planned. A number of reviews describe jobs progressing smoothly enough that customers were satisfied with the overall pace and completion. Representative review excerpt: "George installed an extension to my existing solar system, a new Enphase monitoring system and also repaired and expanded my outdoor low voltage lighting."
Delays came up for some customers. Other reviewers report waiting longer than expected for installation to begin or for the overall project to finish, which is the main watch-out in this category. Representative review excerpt: "The only disappointment in the process was that we waited a bit longer than expected for the installation work to start: we signed the contract mid-July 2023 and installation didn't..."
Workmanship & site care
Workmanship8.2/10
Workmanship and site care are described very positively overall. Reviewers frequently mention professional crews, clean job sites, and careful installation work, with only a couple of complaints about defects or leaks.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Reviewers describe the installers as polite, professional, and willing to explain technical details patiently. Representative review excerpt: "They are polite, professional and willingly went into technical details patiently and throughly."
Clean and careful work. Customers also mention that the crew left the site clean and helped source materials for repairs after the job. Representative review excerpt: "They left the site clean and even sourced some hard to find roof tiles for me to repair any broken tiles."
Some site defects reported. A small number of reviewers report installation defects or leakage issues that required follow-up work. Representative review excerpt: "I had them replace the windows which was expensive and they failed to notice obvious defects in the way the sun room was installed."
Long-term support & performance
Long-Term Support7.9/10
Post-install support and system performance are reviewed favorably overall. Customers mention helpful system walkthroughs, monitoring support, and solid production, although one reviewer reports a leak-related follow-up issue.Solar.com's composite of published customer feedback, not a customer quote
Helpful system walkthroughs. Reviewers say the team was willing to review systems in detail and explain components clearly after installation. Representative review excerpt: "George was happy to review the system, component by component, in the detail I appreciated."
Production and backup performance. Some customers describe good production results and battery-backed performance during outages or storm-related conditions. Representative review excerpt: "But our main motivation for the solar was to have battery backup when there is a storm or other power outage, the solar panels charge the battery bank, and if..."
One post-install issue reported. A reviewer reports having to work on a leak-related issue after installation, which suggests occasional post-install follow-up can be needed. Representative review excerpt: "We have worked on it several times to keep the interface between it and the wood walls from leaking."
How this is built: category scores and summaries weigh the company's full published rating record (12 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.