Sales & proposal integrity
Sales Integrity6.7/10
Reviewers often describe the sales process as clear and helpful, with several saying the proposal, consultation, or onboarding made it easier to understand the project. A smaller set of reviews raises concerns about expectations around system output or whether the initial proposal matched what was later submitted or delivered.Solar.com's composite of published customer feedback, not a customer quote
Helpful, clear proposals. Many reviewers say the proposal and consultation helped them understand the system, pricing, and overall process. Some also describe the team as easy to work with once the contract was signed. Representative review excerpt: "I selected Soleeva because they had the best overall proposal (design, guarantee, and price) for the size of system I wanted and they seemed very easy to work with."
Expectation gaps appear in some reviews. A few reviewers report concerns that the system or paperwork did not match what they expected from the original sales discussion. These comments focus on clarity of expectations rather than broad pricing complaints. Representative review excerpt: "They switched the systems on us and the paperwork being submitted to pg&e says they only expect us to be using 30% solar."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mostly positive, but the category has limited evidence overall. Reviewers mention fair pricing, flexibility in at least one case, and smooth handling of some account issues, while one review points to an uncomfortable true-up bill.Solar.com's composite of published customer feedback, not a customer quote
Generally seen as fair and flexible. Some reviewers describe the pricing as reasonable and say the team handled billing or contract concerns in a straightforward way. One reviewer also notes the company let them out of a contract without charge after financial issues came up. Representative review excerpt: "Top notch technology, well priced."
True-up cost concern. One reviewer specifically calls out a year-end true-up payment as painful, which suggests that post-install bill timing can be a point of frustration for some customers. Representative review excerpt: "The $2500 at the end of the year hurts the wallet at true up payment."
Communication & coordination
Communication6.7/10
Communication is one of the most discussed themes in the reviews and is mostly praised for responsiveness and active coordination. At the same time, several reviewers report weak follow-through, slow updates, or having to chase the team for information after the initial contact.Solar.com's composite of published customer feedback, not a customer quote
Responsive, attentive coordination. Many reviewers say the team stayed responsive, made sure things ran smoothly, and helped manage utility-related steps. Some also mention proactive communication and support during the project. Representative review excerpt: "Excellent experience from beginning to end, very responsive and attentive, always making sure everything runs smoothly"
Follow-up gaps in some cases. A recurring complaint is that follow-up stalled after the first interaction, leaving customers to make repeated calls or emails for basic updates. These reviews describe frustration with lack of follow-through and limited support. Representative review excerpt: "After follow up emails and phone calls I haven't received any information beyond the initial call."
Timeline reliability
Timeline Reliability7.0/10
Most reviewers describe the project timeline as solid, with several saying the work moved faster than they expected or stayed on schedule. A smaller number mention delays, rescheduling, or extra time after inspection, so timing is not flawless across the review set.Solar.com's composite of published customer feedback, not a customer quote
Often faster than expected. Several reviewers say the installation moved quickly and the process felt shorter or smoother than expected. These comments suggest the company can keep projects moving without major delays in many cases. Representative review excerpt: "The installation was swift and the company walked me through the entire process saving me money on my electricity bill."
Some projects ran long. A few reviewers report timelines stretching beyond expectations, including return trips after inspection or the need to reschedule. These complaints point to occasional scheduling or permitting friction. Representative review excerpt: "The installation took more time than anticipated and the installers needed to do a return trip to my house after the city inspection."
Workmanship & site care
Workmanship7.1/10
Installation quality is generally rated well, with many reviewers describing clean work, capable crews, and smooth site execution. There are still some complaints about poor installation, inspection problems, or the need for additional corrective work, so workmanship is positive overall but not perfect.Solar.com's composite of published customer feedback, not a customer quote
Crew quality is often praised. Reviewers frequently say the crew did quality work, handled complex installs, and completed the job professionally. Some also mention fast issue resolution when service was needed. Representative review excerpt: "Crew did quality work and support staff managed utility co stuff, which was a big help."
Some installation problems reported. A smaller set of reviewers describes poor installation outcomes or inspection-related problems that required extra attention. These comments suggest site execution can be inconsistent on some jobs. Representative review excerpt: "Really bad service and poor installation I had to rehire other company"
Long-term support & performance
Long-Term Support7.7/10
This is the strongest-rated category, with many reviewers saying the system produced well after activation and continued to deliver savings over time. Even so, a few reviews describe support frustrations, especially when customers needed help after the install was complete.Solar.com's composite of published customer feedback, not a customer quote
Strong production and savings reports. Many reviewers say the system has continued to perform well after installation, with some noting lower electric bills over time. These comments point to generally favorable long-term outcomes for many customers. Representative review excerpt: "It has been 3 years since they installed and our electric bill is only the transmission charge."
Support after install is a concern for some. A few reviewers say getting help after the system was turned on took too much effort or that support was not as responsive as expected. These complaints focus on post-install follow-up and service availability. Representative review excerpt: "I would not recommend Soleeva if you are concern about follow ups and support."
How this is built: category scores and summaries weigh the company's full published rating record (46 Google reviews averaging 4.4 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.