Sales & proposal integrity
Sales Integrity7.3/10
Reviewers consistently describe Source Solar’s sales approach as honest, low-pressure, and straightforward. The feedback centers on clear roof assessments, fair pricing, and a sense that proposals were framed around realistic expectations rather than aggressive selling.Solar.com's composite of published customer feedback, not a customer quote
Honest roof and site assessments. Reviewers say the company was candid about whether a roof was a good fit for solar and did not push a system when the site did not make sense. Representative review excerpt: "When they initially inspected our roof, they were completely honest with us - they said that they wouldn't want to put solar on a roof that only had a few..."
Trustworthy sales experience. Customers describe the team as honest and trustworthy, with a sales approach that focused on helping rather than pushing a hard sell. Representative review excerpt: "If you are looking for an HONEST and TRUSTWORTHY solar installer that aren't just interested in just selling you solar but are there through the entire process, these are your..."
Fair pricing in proposals. Reviewers also mention fair pricing and say the proposal felt transparent and aligned with the work being offered. Representative review excerpt: "If your looking for an all around HONEST local company source is the way to go Josh showed up , gave me his absolutely HONEST opinion and fair pricing ."
Price & financing transparency
Price Transparency6.8/10
Reviewers generally report that pricing and financing were explained clearly, including loan timing, estimates, and funding logistics. Most feedback is positive, though this is the one category with a complaint signal, so expectations around final cost and timing should still be reviewed carefully.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations of costs and estimates. Reviewers say the team answered questions patiently about billing, production estimates, and energy plan details, which helped them understand the financial side of the project. Representative review excerpt: "We are newbies to the world of solar energy, and they very patiently answered all our questions about the time-of-use energy plan, yearly billing, production and use estimates, the monitoring..."
Financing patience and flexibility. Customers describe Source Solar as patient when financing took time to come together, including cases where outside loan funding moved slowly. Representative review excerpt: "I secured a loan through my credit union and Source Solar was patient with the time it took for the funding."
One complaint signal on pricing expectations. The review set includes a small amount of criticism around pricing expectations and value, so this area reads mostly positive but not completely free of concern. Representative review excerpt: "And if you get enough quotes and do your research you'll see that a lot of installers are trying to sell you subpar panels at a premium price."
Communication & coordination
Communication7.5/10
Reviewers consistently praise Source Solar for responsive communication and active project coordination. Feedback highlights fast replies, clear handoffs, and regular updates that helped customers feel informed through the process.Solar.com's composite of published customer feedback, not a customer quote
Regular project updates. Reviewers say the team kept them posted on each step of the process, which helped reduce uncertainty during the project. Representative review excerpt: "I've heard nightmare stories of the process dragging out for months and months - but they kept us posted on each step of the process, and they were incredibly professional..."
Quick responses. Customers report that messages and calls were answered quickly when questions came up about next steps. Representative review excerpt: "Ryan was quick to respond to texts and phone calls when I had questions regarding the next steps."
Helpful multi-channel communication. Reviewers also describe communication as smooth across phone, text, and email, with project contacts being easy to reach. Representative review excerpt: "He was easy to work with and communicated well on the phone, by text and email."
Timeline reliability
Timeline Reliability7.2/10
Reviewers generally report that Source Solar stayed on schedule and kept projects moving through permits, inspections, and activation. The feedback is strongly positive overall, with occasional notes that outside permitting or utility steps can affect timing.Solar.com's composite of published customer feedback, not a customer quote
Reasonable project pacing. One reviewer describes a two-month path from contract signing to Permission to Operate, while noting that part of the timing depended on factors outside the installer’s control. Representative review excerpt: "We ended up getting a new roof and it took 2 months from signing the contract to receiving Permission to Operate - we know that some of it is out..."
On-time field work. Customers say the crew was on time and kept them informed during installation, which helped the project stay organized. Representative review excerpt: "His team was always on time, and they kept me in the loop with the installation which was very helpful."
Handled inspection hiccups. Reviewers mention small inspection or plan-review issues that were worked through without derailing the project.
Workmanship & site care
Workmanship7.9/10
Reviewers describe the installation crews as professional, efficient, and careful with the worksite. Feedback emphasizes quality electrical work, timely execution, and a smooth install process with little mention of site damage or cleanup issues.Solar.com's composite of published customer feedback, not a customer quote
Professional installation crews. Reviewers say the crews were professional and easy to work with during the install process. Representative review excerpt: "Ryan and Josh were super responsive, able to get to our site quickly and did and excellent job."
Efficient project completion. Customers describe the installation as efficient, with one review noting a very fast turnaround from delivery to final installation. Representative review excerpt: "Ryan and Josh were so professional, efficient (from delivery of the panels to our garage to final installation was 3 days)."
Quality electrical upgrades. Reviewers also praise related electrical panel work and describe the completed upgrades as well done. Representative review excerpt: "These brothers did a wonderful job on upgrading our electrical panel so that we could have a new spa and eventually have solar panels."
Long-term support & performance
Long-Term Support7.4/10
There is limited post-install evidence in the review set, but the available feedback is positive. Reviewers mention helpful follow-up on monitoring and system education, suggesting support did not stop at turn-on.Solar.com's composite of published customer feedback, not a customer quote
Helpful post-install education. A reviewer says the team patiently answered questions about monitoring, billing, and production after the system was installed. Representative review excerpt: "We are newbies to the world of solar energy, and they very patiently answered all our questions about the time-of-use energy plan, yearly billing, production and use estimates, the monitoring..."
Monitoring support. The available review evidence also points to a smooth experience with monitoring setup and day-to-day system visibility after activation. Representative review excerpt: "The monitoring app they installed has functioned perfectly and we are actually hooked on watching our daily intake and lamenting any passing clouds that affect our production."
How this is built: category scores and summaries weigh the company's full published rating record (12 Google reviews averaging 4.7 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.