South West Builders Reviews

Reviewers most often describe the sales experience as helpful and responsive, with reps answering questions and presenting the project in a clear way. There is also a complaint pattern around expectations not matching the final outcome, including a request to cancel a contract after the system did not seem to deliver the expected bill savings.Solar.com's composite of published customer feedback, not a customer quote

Helpful reps and clear Q&A. Some reviewers say the representatives were attentive and answered questions as they came up, which left them feeling comfortable moving forward. Representative review excerpt: "The reps did an amazing job and have answered any questions that came up."

Positive initial sales experience. Several customers describe the proposal and sales interaction as pleasant and straightforward, with a generally favorable impression of the team they dealt with. Representative review excerpt: "Very excited about getting solar installed at our house here in Tarzana very pleased with the representatives and the people we dealt with highly recommended."

Expectation mismatch after signing. One reviewer reports difficulty getting a response after trying to cancel the contract and says the savings they expected did not materialize as hoped. Representative review excerpt: "We have tried to contact them for months now trying to get a response about canceling the contract because honestly our electric bill is still $300+ every month, plus the..."

Feedback on pricing and financing is mixed, with multiple reviewers describing helpful financing options and support in finding terms that worked for them. At the same time, some complaints focus on incentive timing and bills not matching expectations after installation, which leaves transparency concerns in the record.Solar.com's composite of published customer feedback, not a customer quote

Helpful financing options. Several reviewers say the team offered financing choices that made the project more manageable and helped them move ahead with the home improvement work. Representative review excerpt: "I'm a senior citizen , so they actually help me find very good financing terms to take care of this home improvement job."

Flexible terms for customers. Customers also mention being pleased with the range of financing options and the effort to find terms that fit their situation. Representative review excerpt: "They have all types of financing options which helps in this economy, I’m very pleased with everything.."

Complaint about incentive timing and higher bills. A reviewer says incentive timing was described in a way that later did not match the outcome, and another reports that the electric bill rose after installation. Representative review excerpt: "They told him he would get a $25k refund on his taxes so that he could put that back into his payments for the solars and it was all a..."

Most reviewers describe the company as responsive and easy to work with, with several noting good customer service and a smooth overall process. The main complaints point to poor scheduling discipline and confusing follow-up, including repeated calls about inspections that had not been arranged.Solar.com's composite of published customer feedback, not a customer quote

Responsive, one-stop coordination. Some reviewers describe the company as a convenient one-stop shop and say the people they dealt with were helpful throughout the process. Representative review excerpt: "They’re basically in one stop shop and the people that I dealt with."

Strong service experience. Others say customer service was excellent and that they felt supported as the project moved forward. Representative review excerpt: "The company came out to install solar panels and the customer service was incredible and the job was completed on time with no issues."

Scheduling and follow-up problems. A complaint pattern in the reviews describes confusing or excessive outreach, including repeated calls about an inspection that had not been scheduled. Representative review excerpt: "On one particularly frustrating day while I was at work, they called me over 15 times back-to-back to say inspectors were at my house — despite never scheduling the visit..."

Timeline feedback leans positive, with several reviewers saying the work finished on time or without major issues. The main watch-out is an installation-related complaint that suggests timing and execution can create disruption when the job is not managed carefully.Solar.com's composite of published customer feedback, not a customer quote

Completed on time. Some customers say the project was completed on schedule and that they did not run into major problems during the process. Representative review excerpt: "The company came out to install solar panels and the customer service was incredible and the job was completed on time with no issues."

Generally smooth scheduling. Other reviewers describe the process as straightforward and say it moved along without notable delays. Representative review excerpt: "We were really excited to join a long list of homeowners that have decided to use energy efficient products and in this day and age, especially with the way, the..."

Disruptive installation-day issue. One reviewer reports serious disruption during installation, describing roof drilling and debris inside the home. Representative review excerpt: "During the installation of panels on my new home, their team drilled 20+ holes through my roof, which resulted in dust and debris falling directly into my living room and..."

Workmanship reviews are mostly positive, with customers praising efficient crews, cleanup, and roof work that met expectations. A smaller set of complaints describes damage concerns and heavy-handed roof penetration, so site care is an important caution area.Solar.com's composite of published customer feedback, not a customer quote

Efficient crew and cleanup. Some reviewers say the crew worked efficiently and cleaned up after the job was done. Representative review excerpt: "His crew was efficient and cleaned up after the job was done."

Roof work praised by customers. Other customers report satisfaction with roof-related work and describe the finished result positively. Representative review excerpt: "We are so pleased with our new roof Tom did a great job."

Damage and debris concerns. A complaint pattern in the reviews describes damage to the home during installation, including holes in the roof and debris inside the living space. Representative review excerpt: "They destroyed my house, drilled holes in the front, holes in my roof …."

Post-install feedback is generally favorable, with several reviewers saying the system is working well and that they are pleased with the result after installation. Even so, a small number of complaints mention systems not producing as expected and higher-than-expected electric bills, so long-term performance remains an area to monitor.Solar.com's composite of published customer feedback, not a customer quote

Systems reported working well. Some reviewers say their solar and battery setup is working great and that the installation experience was smooth. Representative review excerpt: "we sign for solar panels and batteries- product is working great, installation was smooth no issues."

Satisfied after installation. Other customers describe being very pleased with the panels after the project was completed. Representative review excerpt: "My mother and I are extremely pleased so far with the solar panels if I could rate Southwest solar I would give them an a+ 10 out of 10 so..."

Performance concerns after turn-on. A few reviewers report that the system did not generate the expected output or that the electric bill remained higher than expected after installation. Representative review excerpt: "They already did an energy audit and found that the system is just not working and has never generated what we need for our home."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.