Sun Solar Energy Solutions Reviews

Reviewers often describe the sales process as informative and tailored, with several saying representatives took time to explain options and answer questions. At the same time, a meaningful minority report broken promises, unclear expectations, or paperwork that did not match what they thought had been agreed to.Solar.com's composite of published customer feedback, not a customer quote

Consultative sales experience. Some reviewers say the sales team was patient, educational, and focused on understanding household needs before moving forward. Representative review excerpt: "Great staff and my salesperson took the time to understand my family's situation and needs for energy."

Clear explanation and no-pressure approach. Others describe a low-pressure process where the representative explained options and helped them feel comfortable with the decision. Representative review excerpt: "No pressure from our sales Rep , Colleen, She educated us gave us options snd guided OUR decision."

Expectation mismatches. Complaint reviews describe situations where customers felt promises were not fully delivered or contract paperwork did not reflect their understanding. Representative review excerpt: "Original contract they give you is based on lies and false promises ."

Feedback on pricing and financing is mixed to negative.Solar.com's composite of published customer feedback, not a customer quote

Billing and refund disputes. Complaint reviews describe refund requests, unexpected charges, and billing issues that were difficult to resolve. Representative review excerpt: "Sun Solar and SunStrong won’t give me the credit or refund for the service I wasn’t supposed to have to pay for."

Financing and paperwork confusion. Some reviewers also report problems tied to financing paperwork or account setup that made the financial side of the project feel unclear. Representative review excerpt: "When I sold my home, the paperwork was mishandled, and somehow I was still listed as leasing a system I no longer owned."

Pricing pricing reports. A few reviewers say the price came in competitively and describe the overall value as favorable. Representative review excerpt: "The price was more than competitive (the lowest actually) and I highly recommend this company."

Reviewers frequently praise responsive staff and smooth coordination when the process is going well. However, a sizable complaint pattern centers on delayed replies, missed follow-through, and difficulty getting updates or reaching the right person.Solar.com's composite of published customer feedback, not a customer quote

Responsive team members. Several reviewers say staff responded quickly and helped keep the project moving with a smooth handoff. Representative review excerpt: "Thank you to both Britanny and Jonathan who responded quickly to our needs and made the process seamless."

Good overall customer service. Some customers describe the company as professional and easy to work with during the project. Representative review excerpt: "From the initial consultation to the final installation, Scott was professional, knowledgeable, and truly dedicated to ensuring we understood the benefits of going solar."

Unanswered calls and slow follow-up. Complaint reviews describe long waits for responses, repeated outreach, and difficulty getting someone to own the issue. Representative review excerpt: "Scott Ryan is unresponsive to my calls and will not follow-through with the customer."

Timeline feedback leans slightly positive, with many reviewers saying the crew showed up when promised and got systems running without major delays. Still, some reviews describe slow repair cycles, inspection-related delays, or repeated visits before activation was complete.Solar.com's composite of published customer feedback, not a customer quote

On-time completion reports. Several reviewers say the crew arrived as scheduled and completed the job efficiently. Representative review excerpt: "The whole crew was professional from start to finish, showed up when they said they would, and got the job done clean."

Smooth permit and coordination process. Some customers describe help with permits, utility coordination, and getting the system up and running. Representative review excerpt: "They were professional and very helpful along the entire process from sizing needed service, permit, install, PG and E coordination and ultimately setting up monitoring."

Delays during activation or follow-up. Complaint reviews mention unanswered follow-up, inspection issues, and cases where multiple visits were needed before the system was fully working. Representative review excerpt: "It took them coming out three times to get the solar going and what really did it for me was they only powered on half of our batteries."

Workmanship reviews are strongly positive overall. Reviewers often describe professional crews, clean job sites, and effective repairs, while complaints are comparatively limited and focus on damage, electrical issues, or fixes that took longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Professional, clean installations. Many reviewers say the crew was professional, arrived on time, and left the site clean after installation. Representative review excerpt: "The whole crew was professional from start to finish, showed up when they said they would, and got the job done clean."

Large system installs completed. Some reviewers note that the company completed sizable installs, including multiple panels and batteries. Representative review excerpt: "We had ours installed with 43 panels and 3 batteries."

Repair and damage concerns. A smaller set of complaints describes damage concerns, follow-up repairs, or electrical components that needed correction after the work was done. Representative review excerpt: "They've come out and had to replace a breaker that they put in my electrical box."

Post-install feedback is mostly positive, with many reviewers saying the company helped with monitoring, troubleshooting, and repairs after the system was turned on. The main complaints involve slow service response, warranty questions, and cases where customers felt post-install support did not match what they expected.Solar.com's composite of published customer feedback, not a customer quote

Helpful troubleshooting and service. Reviewers say staff helped resolve app, monitoring, and equipment issues after installation. Representative review excerpt: "He was truly responsible and took care of the issues we had with our pvs device."

Customer service after installation. Some customers describe strong support and note that service help remained useful after the initial project was finished. Representative review excerpt: "What an amazing job, and what amazing customer service."

Warranty and service delays. Complaint reviews describe slow service calls, warranty confusion, or concerns about coverage once the system was already in use. Representative review excerpt: "It takes them way too long to come out on a service call."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.