Sun X Solar Reviews

Reviewers give a mixed read on sales and proposal handling. Some describe helpful guidance and systems tailored to their homes, while others report confusion about what was promised, contract mismatches, or projects that did not proceed as expected.Solar.com's composite of published customer feedback, not a customer quote

Contract and scope concerns. Other reviewers describe situations where the installed work did not match what they believed was agreed to, or where the project stalled after the contract was signed. Representative review excerpt: "They completed a partial solar install, installed part of it in way not in contract and has abandoned the job and will not contact me to complete the job."

Timeline expectations at sale. A recurring complaint is that the timeframe described during the sale did not line up with how long the work ultimately took. Representative review excerpt: "I signed a contract on 5/24/2021 .Mike the sales person explained what the time frame would be mid June late June."

Helpful design guidance. Some reviewers say the sales process felt attentive and personalized, with staff discussing the best setup for the home and helping tailor the system to the customer's needs. Representative review excerpt: "Pete came out to our house and talked to us about the best set up for our home."

Feedback on pricing and financing leans negative.Solar.com's composite of published customer feedback, not a customer quote

Deposit and refund problems. Multiple reviewers report difficulty getting deposits refunded or say money was collected before work was completed or even started. Representative review excerpt: "I have been calling every day for a month, keep in mind it has now been three months, for a refund on my deposit."

Unexpected service charges. Reviewers also describe surprise fees for inspections, parts, or labor when they expected warranty or service support to be covered differently. Representative review excerpt: "We'll that's not true at all, they want to charge a service fee for coming out to inspect it and will also be charging for any parts plus labor to..."

Pricing pricing for some. Reviewers describe a recurring pattern in this area. Representative review excerpt: "The whole process was very easy, and their prices were very competitive."

Communication is the weakest area in the review set. A small number of reviewers describe smooth coordination and easy interactions, but many more report missed calls, unanswered messages, weak follow-up, and little ownership when problems came up.Solar.com's composite of published customer feedback, not a customer quote

No follow-up or return calls. The most common complaint is that reviewers could not get timely responses from staff, managers, or support contacts after reaching out repeatedly. Representative review excerpt: "I also left messages for Eric H the manager with no return calls, then I left messages for Melody the GM with no return calls."

Post-sale support gaps. Several reviewers say communication was acceptable before signing but dropped off sharply after installation, especially when they needed updates or help resolving issues. Representative review excerpt: "So if you want a company who provides great customer service BEFORE you get the solar installed, call them, HOWEVER, their customer service after it is installed does NOT exist."

Some easy coordination. A few reviewers describe the company as easy to work with and say install scheduling moved forward without much friction. Representative review excerpt: "It has lowered our monthly electricity and sun-x solar has been such an easy company to work with."

Timeline performance is mixed but tilts negative. Some reviewers say installations moved quickly or finished smoothly, while others describe delays, no-shows, rescheduling, and projects that took much longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Installation delays. Other reviewers say promised installation dates slipped, equipment was missing, or the company had to reschedule after failing to show up on time. Representative review excerpt: "They were supposed to complete the installation by today, 3/23/20, but didn't even return my many calls until today!!"

Work not starting on time. Some reviewers describe long waits after signing a contract, with little or no work completed when they expected the project to be underway. Representative review excerpt: "Terrible company , I signed a contract on 5/24/2021 and at this time no work has been done."

Quick completion for some jobs. A few reviewers report that the work moved fast once it started and that the system was installed without major delay. Representative review excerpt: "First they removed my old system, made a few minor repairs to existing cracked tiles on my roof, and before I knew it, they had the new panels installed!"

Reviews of workmanship and site care are mixed, with several positive notes about competent installations and minor roof repairs. Still, a substantial complaint pattern centers on poor workmanship, property damage, and unresolved installation problems.Solar.com's composite of published customer feedback, not a customer quote

Damage and workmanship complaints. Other reviewers report installation-related damage or say the work quality was poor enough to create new problems after the job was finished. Representative review excerpt: "Nails went through our ceiling from the roof installation of solar panels."

Installation quality concerns. A number of reviews describe systems that were not installed to expectations, including concerns about how components were placed or how the finished job functioned. Representative review excerpt: "I significantly lowered my expectations from a top-notch professional system and installation (which is what I paid for) to something that at least functioned..."

Clean and effective installs. Some reviewers say the crew did a good job installing the system and, in a few cases, handled small roof repairs during the work. Representative review excerpt: "First they removed my old system, made a few minor repairs to existing cracked tiles on my roof, and before I knew it, they had the new panels installed!"

Long-term support and system performance draw a mixed response, though complaints are more common than praise. Some reviewers say service visits resolved issues and that the system has worked well, but many others report slow repairs, unanswered warranty questions, or recurring problems after installation.Solar.com's composite of published customer feedback, not a customer quote

Slow or unclear repair support. The more common complaint is that reviewers had trouble getting repairs scheduled or felt there was no clear path to warranty help when problems appeared. Representative review excerpt: "I am on a "list" for service but they have NO idea when they will have someone to come look and fix (no warranty)."

Charges and unresolved issues. Some reviewers also say they were told to expect extra charges for service, parts, or labor when they contacted the company about post-install problems. Representative review excerpt: "We'll that's not true at all, they want to charge a service fee for coming out to inspect it and will also be charging for any parts plus labor to..."

Helpful service follow-up. A few reviewers say service technicians fixed issues, explained system settings, or helped restore proper operation after the sale. Representative review excerpt: "Service technician Rick did a great job fixing a couple things today and walked me through the programing on my new system that was installed in April."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.