Sales & proposal integrity
Sales Integrity5.4/10
Reviewers give a mixed picture of the sales process.Solar.com's composite of published customer feedback, not a customer quote
Promises not matched in writing. Several reviewers say sales promises about upgrades, rebates, or other terms did not match what was later reflected in the contract or delivered in practice. Representative review excerpt: "To this day the representative confirms the promise he made but as it was "not put in contract and he had no authorization to make promise" the company will not..."
Pressure concerns. A reviewer also describes the sales approach as overly aggressive in neighborhoods, adding to the negative feedback in this category. Representative review excerpt: "This company seems to be bringing the salespeople here by the van full and just dropping them off to harass the neighborhoods."
Pricing early experience. Reviewers describe a recurring pattern in this area. Representative review excerpt: "We had been wanting to install solar for a year and we researched all of our options and Sunfinity had the most competitive pricing, they were the most responsive to..."
Price & financing transparency
Price Transparency5.1/10
Feedback on pricing and financing is consistently negative overall. Reviewers describe confusion about deposits, refunds, incentive timing, and other cost-related expectations, with little evidence of clear resolution in the review set.Solar.com's composite of published customer feedback, not a customer quote
Incentive timing confusion. One reviewer says the deal included expectations around incentive timing that were not clearly delivered as understood. Representative review excerpt: "Sunfinity won my business not because they are better than anybody else as this was my first solar system I've had installed but because they offered a little more in..."
No clear help on cost-related issues. Another reviewer reports difficulty getting help with a panel-removal question tied to roof replacement, which they experienced as part of the broader transparency problem. Representative review excerpt: "Need information on removing panels for roof replacement but can not get anyone to help."
Ongoing billing frustration. Reviewers also describe unresolved billing or financing concerns after installation, including not getting the answers they wanted about charges. Representative review excerpt: "We had our solar panel installed since Aug 2019, but the electricty still is not connected as today 2/15/2020."
Communication & coordination
Communication4.4/10
This is one of the weaker areas in the review corpus. Reviewers frequently report slow responses, missed callbacks, and difficulty reaching anyone after the sale, though a few customers describe a smooth and organized process.Solar.com's composite of published customer feedback, not a customer quote
Hard to reach after signing. Multiple reviewers say calls and emails went unanswered or were routed to voicemail without a return call. Representative review excerpt: "Will not answer emails or calls either."
Responsiveness varied. Some reviewers say Sunfinity was responsive early on, but that communication became harder once issues came up and they needed follow-up. Representative review excerpt: "We had been wanting to install solar for a year and we researched all of our options and Sunfinity had the most competitive pricing, they were the most responsive to..."
Organized process for some customers. A small number of customers describe the process as easy and organized from the initial visit through finalizing the deal. Representative review excerpt: "The entire process of her coming out to finalizing the deal was through Amanda and was so easy and organized."
Timeline reliability
Timeline Reliability4.9/10
Timeline performance trends negative in the review set. Reviewers commonly report delays between signing, installation, inspections, and system activation, although one reviewer says approvals were handled in a timely manner.Solar.com's composite of published customer feedback, not a customer quote
Delays to completion. Several reviewers say installation or activation took much longer than expected, with work still unfinished weeks or months later. Representative review excerpt: "I've been dealing with this company since July solar panels were supposed to be up and done by August 16 it is now October still nothing panels have been on..."
Missed schedule expectations. Other reviews describe missed installation dates or long waits for the project to move forward after paperwork was signed. Representative review excerpt: "On the day of scheduled installation( Friday) , nobody from Sunfinity bothers to email, text or call me to let me know that there's a problem with the design and..."
Timely approval in one case. One reviewer reports that city, HOA, and utility approvals were obtained promptly. Representative review excerpt: "They got approvals from all the necessary City inspectors and my CC&R board, and PG&E in a timely manner."
Workmanship & site care
Workmanship6.3/10
Workmanship reviews are more favorable than the communication and timing categories, but they are not uniformly positive. Several customers praise professionalism and approvals, while a smaller set of reviews describe installation errors or cleanup and repair issues.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Some reviewers describe installers or representatives as professional and easy to work with. Representative review excerpt: "Sherif Abde;monem was very professional about his job."
Good coordination on approvals. A reviewer says the project moved through inspections and approvals in an orderly way, which they associated with solid site execution. Representative review excerpt: "They got approvals from all the necessary City inspectors and my CC&R board, and PG&E in a timely manner."
Installation mistakes reported. A few reviewers report workmanship problems such as incomplete installs or damage that needed follow-up repair. Representative review excerpt: "During install on a townhome, they started installing panels on my neighbor's roof and had to patch the holes."
Long-term support & performance
Long-Term Support5.0/10
Post-install support receives mixed to negative feedback. Some reviewers say the system and project handoff were handled well, but others report difficulty getting help after the system was up, including follow-up on performance or service issues.Solar.com's composite of published customer feedback, not a customer quote
No response on later issues. Some reviewers say that when systems stopped working or needed service, they could not get timely responses to calls or emails. Representative review excerpt: "They installed my system back in 2016 and now that it's not working (again!) I can't seem to get anyone to return voice mails or emails."
Unresolved production concerns. Other reviewers report problems after activation, including systems indicating issues while support was slow to respond. Representative review excerpt: "Do you like to have your system notify you that it has issues making electricity but having your solar company totally ignore your appointment dates and not even calling to..."
Positive handoff experiences. A few reviewers describe the overall process as smooth and organized once the project was underway. Representative review excerpt: "The entire process of her coming out to finalizing the deal was through Amanda and was so easy and organized."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.