Sales & proposal integrity
Sales Integrity7.4/10
Reviewers mostly describe clear, helpful sales conversations and proposals that set expectations well. A small number of complaints say pricing or terms changed after the process started, so the overall pattern is positive but not uniform.Solar.com's composite of published customer feedback, not a customer quote
Helpful early guidance. Many reviewers say the sales team explained the program clearly, shared useful information, and made them feel comfortable moving forward. Representative review excerpt: "Deanna had a lot of good feedback and 'industry 411' When im ready im definitely coming back to Sunfire!"
Included scope and value. Some customers report that the proposal matched what was delivered, including items like permits and other related work being included in the price. Representative review excerpt: "We obtained several quotes, and everything was included in the price - permits and stucco work too."
A few pricing changes. A small set of reviews says the final numbers changed after initial discussions and that added charges were not clearly explained up front. Representative review excerpt: "After moving forward, the office suddenly changed the numbers and increased the price with additional charges that were never clearly explained in the beginning."
Price & financing transparency
Price Transparency6.7/10
Most reviews on pricing and financing are favorable, with several customers describing no-cost work or bundled items that were appreciated. Still, the complaint pattern centers on price changes after the process began, so this category reads as positive-to-mixed.Solar.com's composite of published customer feedback, not a customer quote
Perceived value and no-cost items. Reviewers often describe favorable pricing outcomes, including free work or items they say they did not expect to pay for. Representative review excerpt: "The other contractor wanted me to pay for permits, but I'm so happy I choose this company it was completely free !"
Billing benefits mentioned. Some customers point to strong bill outcomes after installation and speak positively about the overall financial result. Representative review excerpt: "I wanted to wait at least 4-5 months to review and my system has been performing optimally (most months no electrical bill!) The Sunfire team is very professional and I..."
Price increased after contact. The main complaint is that the price reportedly rose after office involvement or after the customer had already moved forward. Representative review excerpt: "The technician gave us one price, but once the office got involved the price suddenly became much higher."
Communication & coordination
Communication7.2/10
Reviewers frequently praise communication that stayed organized from start to finish, with staff keeping customers updated and handling coordination tasks. The recurring complaints involve missed callbacks, slow replies, and breakdowns between office and field teams.Solar.com's composite of published customer feedback, not a customer quote
Kept informed throughout. Many reviewers say staff communicated consistently during the project and answered questions quickly. Representative review excerpt: "Communication was excellent throughout the project, they kept me informed every step of the way and were always quick to answer any questions."
Hands-on office coordination. Customers also mention office staff who tracked permits, provided updates, and helped coordinate outside scheduling details. Representative review excerpt: "Arlene in the office was amazing, she kept me updated throughout the whole process, handled the permits, coordinated with Edison for the meter spot request, and was always quick to..."
Slow responses reported. Some reviewers describe delayed callbacks, ignored emails, and having to do much of the follow-up themselves. Representative review excerpt: "Calls were not returned on time, emails were ignored, and we constantly had to follow up ourselves."
Timeline reliability
Timeline Reliability7.1/10
Most timeline reviews are favorable and describe work that moved along on schedule or with clear expectations around permits and inspections. The main downside is that a handful of customers report long delays, missed appointments, or inspection-related setbacks.Solar.com's composite of published customer feedback, not a customer quote
Process explained in advance. Reviewers say staff explained the sequence of installation, inspections, and finish work ahead of time so the timeline was easier to follow. Representative review excerpt: "Christina let us know the process in advance to install,removal, 3 inspections,to repairing the wall/ painting to finish!"
On-time project pace. Several customers describe the work as fast, on time, or handled with clear guidance through each step. Representative review excerpt: "Sunfire construction was good fast and on time installing me a brand new and FREE electric panel it looks really good works wonders with a connector for a electric car..."
Delays and missed appointments. A smaller set of reviews reports months of delays or missed appointments before work was completed. Representative review excerpt: "After 8 months of missed appointments, delays, excuses, and poor communication, I have completely lost confidence in this company."
Workmanship & site care
Workmanship8.6/10
This is one of the strongest categories in the review set. Customers overwhelmingly describe professional crews, solid installation quality, and good cleanup, with only rare complaints tied to inspection or finish-up issues.Solar.com's composite of published customer feedback, not a customer quote
Professional install crews. Reviewers frequently describe the installation crew as professional and say the finished work looked good. Representative review excerpt: "As far as the install crew they did a beautiful job installing and doing the stucco around the electrical box and all of it was no cost to me!!"
Good cleanup and finishing. Customers also mention that the team handled related wall or stucco work and left the area in good shape. Representative review excerpt: "Christina let us know the process in advance to install,removal, 3 inspections,to repairing the wall/ painting to finish!"
Rare inspection-related concern. A small number of reviews mention an installation step that needed to be revisited after inspection feedback. Representative review excerpt: "Nice workers but they installed the electrical panel and called for an inspection inspector told them to go ahead and put the paper and lathe in then call for another..."
Long-term support & performance
Long-Term Support7.7/10
The post-install review sample is small, but it is consistently positive. Reviewers report strong system performance, responsive follow-up, and a willingness to return after the initial job was finished.Solar.com's composite of published customer feedback, not a customer quote
Strong early performance. Several customers say their systems performed well after installation and described favorable first bills or production results. Representative review excerpt: "I wanted to wait at least 4-5 months to review and my system has been performing optimally (most months no electrical bill!) The Sunfire team is very professional and I..."
Follow-up after completion. Reviewers also report that the team came back to check on the work and make sure everything was in good shape. Representative review excerpt: "Great company, came back out and made sure everything was good during the first rain we’re super on top of cleaning the area they worked in and very professional"
How this is built: category scores and summaries weigh the company's full published rating record (255 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.