Sales & proposal integrity
Sales Integrity5.6/10
Reviewers give mixed feedback on sales and proposal quality. Some describe knowledgeable representatives, clear option-setting, and savings that matched expectations, while others report misleading promises, unclear expectations, and frustration when problems surfaced after signing.Solar.com's composite of published customer feedback, not a customer quote
Helpful, informed sales reps. Some reviewers say the sales conversation was clear and professional, with representatives explaining options in a way they could understand. Representative review excerpt: "He is very well versed in the industry and was able to coherently provide a variety of options for me."
Savings and process met expectations. A number of reviewers report that the process felt easy and that the savings presented during the sale were reflected later. Representative review excerpt: "The process was easy and we are seeing the savings promised by Fatima."
Concerns about trust and follow-through. Other reviewers describe feeling misled during the sales process and say problems became more apparent once issues came up after the agreement. Representative review excerpt: "From the very moment we spoke to the salesman at Sungrade Solar in 2021 it was one lie after the next."
Price & financing transparency
Price Transparency4.9/10
Feedback on pricing and financing is mixed to negative. Some reviewers describe low or no upfront cost and lower electric bills, but others report unexpected bills, financing-related charges, disputed credits, and concerns about inaccurate quotes or rebate timing.Solar.com's composite of published customer feedback, not a customer quote
Unexpected costs and billing issues. Other reviewers report surprise utility bills, finance charges before the system was working, and disputes over credits or quote accuracy. Representative review excerpt: "Be careful with the inaccurate quotes and terrible customer service AFTER they install and get your payment."
Low up-front cost claims. Some reviewers say they were told there would be little or no money out of pocket, and that the pricing structure felt straightforward at the start. Representative review excerpt: "They caught my interest when they said there is no $$$ out of my pocket at all or in the future."
Bill reductions reported. A few reviewers say their electric costs dropped substantially and that the value proposition felt favorable after installation. Representative review excerpt: "We have been pleased to see our average electrical costs cut to less than half and with zero out of pocket!"
Communication & coordination
Communication3.6/10
Communication is a major pain point in the review set. Reviewers frequently report difficulty getting responses, missed updates, and confusion over who owned the next step, though a smaller number describe responsive representatives and smooth handoffs.Solar.com's composite of published customer feedback, not a customer quote
Hard to reach after problems started. Many reviewers report repeated attempts to contact the company without success, especially when they needed updates or help after installation. Representative review excerpt: "Have been having issues with our solor panels for over two months and havent been able to contact this company."
Responsive representatives when engaged. Some reviewers say specific team members answered questions quickly and stayed available during the process. Representative review excerpt: "Sungrade has a great customer service any questions I would text Ryan he was always available to answer any questions."
Smooth end-to-end support in a few cases. A few reviewers describe a coordinated experience from financing through installation and say the process moved along without much friction. Representative review excerpt: "We went through the financial process, on to the install and finally our panels have been on for a couple months now."
Timeline reliability
Timeline Reliability4.5/10
Timeline reliability trends negative overall. Some reviewers report quick installs and prompt movement through the process, but many others describe delays, rescheduling, repeated inspection issues, and uncertainty about when work would be completed or activated.Solar.com's composite of published customer feedback, not a customer quote
Delays and inspection setbacks. Other reviewers report schedule changes, repeated inspection failures, and long waits for completion or activation. Representative review excerpt: "We were given an installation schedule 3weeks out and was informed the day before that they would need to reschedule due to crews having covid, another 2weeks delay."
Fast installs reported in some reviews. A few reviewers say the crew arrived quickly and completed installation in a short window. Representative review excerpt: "A couple of days later, the install crew showed up to install the panels."
Some projects moved on schedule. A small number of reviewers describe a smooth process from first meeting through installation and operation. Representative review excerpt: "We recently had Solar installed on our home in Danville and the process with Sungrade and Aaron was terrific from start to finish."
Workmanship & site care
Workmanship5.3/10
Workmanship feedback is mixed. Several reviewers praise clean installs and personable crews, while others report damaged roofs, installation errors, failed inspections, and projects that needed follow-up fixes or remained unfinished.Solar.com's composite of published customer feedback, not a customer quote
Roof and inspection issues reported. Other reviewers say installation problems led to roof damage, failed inspections, or unresolved work that required additional follow-up. Representative review excerpt: "We had our roofer in to inspect and he immediately said this is from the solar installation and we can now see sunlight thru our attic."
Clean, professional installations. Some reviewers say the installation was neat, quiet, and completed efficiently, with helpful follow-up afterward. Representative review excerpt: "Installation was quiet, clean and completed in one day with follow up by Aaron after completion!"
Helpful installers on site. A few reviewers describe the installers and other staff who visited the home as personable and helpful. Representative review excerpt: "Everyone that has come to the house, including the installers were very helpful & personable."
Long-term support & performance
Long-Term Support4.4/10
Post-install support and system performance are weak points in the review set. Some reviewers describe years of satisfactory operation and long-term warranty coverage, but many others report systems stopping, inverter or monitoring problems, and difficulty getting service after the sale.Solar.com's composite of published customer feedback, not a customer quote
Service and performance problems after install. Many reviewers report system outages, inverter issues, or difficulty getting anyone to respond when post-install support was needed. Representative review excerpt: "Have been having issues with our solor panels for over two months and havent been able to contact this company."
Satisfactory long-term operation in some cases. A few reviewers say their systems have been in place for years and that they remain happy with the setup. Representative review excerpt: "We have had our solar panels for almost 3 years and couldn't be happier."
Warranty and monitoring described positively. Some reviewers say the system included long warranty coverage and ongoing monitoring or maintenance support. Representative review excerpt: "They use tier 1 solar panels, high quality optimizers and inverter, and provide monitoring and maintenance of my system for 25 years with a warranty of 25 years on the..."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.