Sunstor Solar Electric Reviews

Reviewers more often describe the sales conversation as clear and educational, with several saying the team explained options, savings, and panel differences in a straightforward way. At the same time, a smaller set of reviews says expectations were not fully met after the sale, with some customers describing pressure or needing to push for promised details.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Several reviewers say the sales team took time to explain the process step by step and helped them understand system options and estimated savings. Representative review excerpt: "When Mario and Javier first came over, my wife and I were feeling skeptical, until they explained everything to us step by step."

Helpful product guidance. Reviews also describe thorough, informative presentations about different brands and panels, which some customers found useful when making a decision. Representative review excerpt: "They were very thorough and informative, explaining the differences with all the different brands/panels."

Follow-through concerns. A few reviewers say they had to keep chasing the company for items they believed were promised, or they were unhappy with how contract terms were presented. Representative review excerpt: "You have to chase them around just to get everything they promised you."

This category trends negative, with most evidence focused on payment timing, deposits, refunds, financing burdens, and other pricing-related disappointments. Only one review in the set is clearly positive about understanding savings, while the rest describe confusion or frustration around money matters.Solar.com's composite of published customer feedback, not a customer quote

Payment and refund complaints. Multiple reviewers describe disputes over deposits, progress payments, refunds, or other charges, and some say they were not paid back or did not receive items that were discussed. Representative review excerpt: "Shame on me for not reading the contract more closely, they take a 40% payment as a progress payment, and they take that payment when all they have done is..."

Financing burden concerns. Other reviews say systems remained incomplete or underperforming while monthly loan payments continued, which added to concerns about the overall value and timing of costs. Representative review excerpt: "So essentially 3 years+ my system has not been fully functional, all the while I've been paying $400/mo in loans for this system for the past 4 years."

Savings explanation. One reviewer says the sales team made it easy to understand projected savings, which they viewed positively. Representative review excerpt: "We are very happy with how Mario made it easy for us to understand how much we are able to save."

Reviews point to inconsistent communication as a recurring issue, especially around follow-up, ownership of open items, and getting responses after the sale. A few customers do describe attentive check-ins and quick scheduling, but those positive notes are outweighed by reports of repeated chasing and back-and-forth.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach or coordinate. Many reviewers describe having to send repeated emails, call multiple times, or sort out issues through prolonged back-and-forth before getting any movement. Representative review excerpt: "I'd emailed Joshua Orozco several times and then got an answer that it was an old address and to contact Customer Support, which I did."

Proactive follow-up. A few reviewers say they received regular check-ins during the install and after completion, which helped them feel supported. Representative review excerpt: "They constantly following up with me throughout the install as well as after."

Responsive appointment setup. Some customers report that when they called, the company arranged follow-up work quickly and without extra charge. Representative review excerpt: "When I call SunStor they Immediately setup an appointment to install guards around the panels at no extra charge."

The timeline picture is mixed to negative, with several reviews describing missed dates, long delays, and projects that took far longer than expected to finish or activate. There are no clearly positive timing reviews in the evidence set, so the main theme is unreliability rather than consistent on-schedule delivery.Solar.com's composite of published customer feedback, not a customer quote

Delayed installs. Reviewers report waiting months for work that was still unfinished, including projects where promised installation steps had not been completed. Representative review excerpt: "It's now Jan 27th 2022 and still no Generator installed."

No-show or extended delay reports. Other reviews describe being told someone would return soon or that a project would be completed, only to experience continuing delays instead. Representative review excerpt: "In September 2020 some one came out and told her that there was something wrong with her system and that someone would be out the following week to see what..."

Incomplete project pacing. Some customers say the company took payment while only partial work had been done, which made the overall timeline feel especially out of step with the progress they saw. Representative review excerpt: "Shame on me for not reading the contract more closely, they take a 40% payment as a progress payment, and they take that payment when all they have done is..."

Feedback on workmanship is limited but leans modestly positive in the few reviews that mention it, especially when crews handled follow-up work or added protections without extra charge. Still, the negative reviews raise concerns about how much work was completed in-house, whether issues were resolved promptly, and whether the site work matched what customers were told to expect.Solar.com's composite of published customer feedback, not a customer quote

Scope and subcontracting concerns. Some reviewers describe disappointment when work was delayed or when roofing and related tasks were handled by a subcontractor after they were told the job would be done in-house. Representative review excerpt: "It's nearly September and all they have accomplished has been to send out a sub-contracted roofer, which they assured us numerous times they would do the roofing in house."

Repeated site issue follow-up. Other reviews mention ongoing emails and unresolved installation-related concerns over long periods, suggesting weak on-site issue resolution. Representative review excerpt: "I have been emailing this company almost weekly since 09/20 about our solar installation and powerwalls and gateway."

Helpful site follow-up. One reviewer says the company quickly set up a visit to install panel guards at no extra charge, which they viewed as a good service response. Representative review excerpt: "When I call SunStor they Immediately setup an appointment to install guards around the panels at no extra charge."

Post-install support and performance reviews are split between a few customers who say issues were eventually addressed and others who describe long stretches of poor follow-up after the system was turned on. The negative feedback focuses on offline systems, slow responses, and support requests that were repeatedly redirected rather than resolved.Solar.com's composite of published customer feedback, not a customer quote

Offline system and slow support. Other reviewers report systems being offline for long periods or support messages going unanswered, with emails forwarded around instead of getting a direct fix. Representative review excerpt: "From Oct -May of 2021 the ENTIRE system was offline and I reported the issue as soon as I discovered this from the monitoring report in early May."

Issues eventually resolved. A small number of reviewers say the company ultimately made things right after weeks of back-and-forth, and that the system was working well afterward. Representative review excerpt: "After many weeks of back and forth they have made things right and so far things are working great."

Useful product explanation. One review also praises the team for being thorough and informative about panel and brand differences, which helped set expectations up front. Representative review excerpt: "They were very thorough and informative, explaining the differences with all the different brands/panels."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.