Sunternal Construction Reviews

Reviewers more often describe Sunternal's sales and proposal process as clear, attentive, and not overly aggressive, with several saying questions were answered and follow-up was strong. Complaint patterns still appear around pressure, door-to-door outreach, and cases where reviewers felt the sales approach or expectations were not handled carefully.Solar.com's composite of published customer feedback, not a customer quote

Attentive, low-pressure sales. Several reviewers say the sales experience felt helpful and straightforward, with reps answering questions and following up without making unrealistic promises. Representative review excerpt: "John was a great salesman who didn't make ridiculous promises and made sure to follow up, and Vickie was a fantastic project manager, who was ready to do what was..."

Customer-focused guidance. Reviewers also describe feeling valued during the sales process and say they appreciated the service-oriented approach. Representative review excerpt: "I really appreciate their "customer service" attitude and how, as the customer, they made me feel like I was truly valued, and that Sunternal truly deserved my business."

Pressure and expectation concerns. Some reviewers report pushy outreach or say the sales process created expectations that later did not match the project experience. Representative review excerpt: "The sales agent gave us a sales pitch that if all goes well, solar will be installed in less than 8 weeks."

Feedback on pricing and financing is mixed to negative overall. Some reviewers say the financing felt reasonable and the overall cost made sense to them, but a meaningful share report confusion about reimbursements, billing, deposits, or unexpected cost timing.Solar.com's composite of published customer feedback, not a customer quote

Billing and reimbursement issues. Other reviewers report confusion or frustration around reimbursements, billing, or other cost-related follow-through after the sale. Representative review excerpt: "They tell me I will be reimbursed for the payments and yet I've only seen one check for one month when I have submitted three months worth of bills to..."

Financing felt workable. A few reviewers say the pricing and financing structure felt reasonable for the value they expected from the system. Representative review excerpt: "I will be some time before I know the bottom line as SCE is a variable, but the cost was so reasonable with the available financing, I'm not worried at..."

Project cost seemed manageable. Some customers describe the investment as worthwhile and say the overall cost fit their long-term plans. Representative review excerpt: "I realize that solar is a big investment but for me the security it gives me and the confidence in a solid long-term investment is well worth the money I..."

Reviewers generally describe Sunternal as responsive and organized during many projects, with frequent updates and helpful project management. Still, a noticeable minority report difficulty getting answers, inconsistent internal communication, or slow follow-up when issues needed escalation.Solar.com's composite of published customer feedback, not a customer quote

Responsive project management. Many reviewers say the team kept them updated, answered questions quickly, and coordinated well across the project. Representative review excerpt: "They kept us posted throughout the project, were quick to answer any questions or concerns that we had, and provided several useful tips to help us maximize the benefits of..."

Clear status updates. Customers also note that communication flowed well and that project managers stayed engaged through the process. Representative review excerpt: "I appreciated the communication flow with keeping me updated on the status of the project, and I appreciated the Sunternal team that worked on my solar panel project."

Hard to get answers. Some reviewers report trouble getting clear responses or say they had to push repeatedly for updates and resolution. Representative review excerpt: "Its really hard to get answers from them, they have no communication between them whatsoever."

Timeline feedback is mostly positive but not uniform. Many reviewers describe smooth scheduling, quick movement through inspections, and projects that stayed on track, while others report delays, missed expectations, or slow progress when permitting or activation issues came up.Solar.com's composite of published customer feedback, not a customer quote

Fast movement through steps. Several reviewers say Sunternal moved quickly on scheduling, installation, and inspection-related steps. Representative review excerpt: "Either it was the installation or setup the inspection, Sunternal team was on it with the quickness."

Project stayed on schedule. Some customers describe the process as orderly from scheduling through city inspections and say they were able to wait without managing the details themselves. Representative review excerpt: "From scheduling inspections, installation, licensing and city inspections, we just sit and relax and just wait for it to be done."

Delay and inspection complaints. Other reviewers report long delays or problems tied to inspection timing and project completion. Representative review excerpt: "City inspection did not happen until late May and they had installed my panels incorrectly (crossed the property line of my shared roof with my neighbor)."

Workmanship and site-care feedback trends positive overall, with many reviewers saying the installation looked good, the crew was professional, and the work passed inspection or was handled efficiently. The main complaints center on roof damage, panel-placement issues, and a smaller set of concerns about follow-up repairs or added charges for corrections.Solar.com's composite of published customer feedback, not a customer quote

Professional installation teams. Many reviewers describe the installation crew as efficient and professional, with work completed to their satisfaction. Representative review excerpt: "I got installed an year a ago, and everything went really well with the installation."

Good cleanup and appearance. Some customers say the finished system looked great and that the installation process, including inspection-related follow-up, went smoothly. Representative review excerpt: "I even have had a few people who have walked and driven by my home that have commented “those are gorgeous solar panels”."

Roof and repair complaints. A smaller group reports roof damage, installation mistakes, or concerns about the cost and handling of needed fixes. Representative review excerpt: "They damaged our roof and took no responsibility ."

Long-term support and system performance reviews are mostly favorable, with customers noting solid production, useful monitoring tools, and systems that operated as expected after turn-on. Even so, some reviewers describe slow service follow-up, unresolved repair requests, or the need to keep pushing for billing or performance help after installation.Solar.com's composite of published customer feedback, not a customer quote

Strong monitoring and performance. Several reviewers say the system has been working well and that production tracking or smart features have been useful. Representative review excerpt: "I love the Enphase technology that help me track my productions every day."

System operating well after turn-on. Customers also report that the system has been running properly in the early post-install period. Representative review excerpt: "The system has been operating for two months now, and it’s working perfectly!"

Service follow-up gaps. Some reviewers say getting post-install support took too long or required repeated follow-up to resolve issues. Representative review excerpt: "Although, the Installation Crew did a 10 +++ job I’ve been waiting since June 01, 2020 for someone to respond to my service request."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.