Sales & proposal integrity
Sales Integrity7.6/10
Reviewers mostly describe clear, careful sales conversations and proposals that felt tailored to their homes and project timing. A small number of reviews raise concerns about promises, contract expectations, and follow-through, so this area reads mostly positive with a couple of notable complaints.Solar.com's composite of published customer feedback, not a customer quote
Clear, tailored proposals. Reviewers say the company took time to assess roof conditions, explain options, and build proposals that fit the site. Several also describe the contract process as straightforward and helpful when timing or utility-rate changes mattered. Representative review excerpt: "He took the effort to gather the necessary data from our roof (we live in a shaded area) and established that it was possible to install solar here, and explained..."
Trust and contract concerns. A small number of reviewers report concerns about promises not being honored and say they wanted more confidence in contract integrity. These complaints are limited, but they are specific enough to keep this category from reading as uniformly positive. Representative review excerpt: "They don't honor their contracts, make untrustworthy promises and won't return calls."
Informed, no-pressure guidance. Other reviewers describe the sales experience as knowledgeable and dependable, with an approach that focused on answering questions rather than pushing a sale. That pattern shows up often enough to support the strong score here. Representative review excerpt: "Solar is an industry full of pitfalls, bad actors, and inequalities of information - so it important to go with someone honest, experienced, and dependable."
Price & financing transparency
Price Transparency7.1/10
Feedback on price and financing is notably positive, with reviewers describing fair pricing, helpful guidance, and transparent handling of money-related issues. There are no reported complaints in this category, though the sample is smaller than some other areas.Solar.com's composite of published customer feedback, not a customer quote
Fair pricing impression. Reviewers commonly say the pricing felt fair and the overall value made sense for the work delivered. Some also mention that the company helped them find the least expensive workable solution for their project. Representative review excerpt: "I've found SS to be responsive, and they do solid professional work at a fair price."
Helpful with refunds and defects. When a manufacturing defect came up, reviewers say the team helped them secure a refund for the faulty panels. That kind of assistance supports the transparency score because it suggests the company stayed involved after a pricing-related issue surfaced. Representative review excerpt: "Szilard and his crew determined that it was a manufacturing defect and helped us secure a refund for the faulty panels."
Clear money expectations. Reviews also describe financing or project costs as easy to understand, with no surprise-cost theme in the corpus provided. In several cases, reviewers specifically mention being satisfied with how pricing was handled. Representative review excerpt: "We asked Szilard to figure out the best solution to add more panels to our existing solar system and Super Solar came up with the most innovative and least expensive..."
Communication & coordination
Communication7.9/10
Most reviewers describe responsive communication, helpful coordination, and a clear sense that someone was managing the project. A couple of complaints mention missed returns or unclear emails, but the overall pattern is strongly positive.Solar.com's composite of published customer feedback, not a customer quote
Responsive and informative. Reviewers frequently say questions were answered quickly and explanations were thorough. Some describe the company as especially informative and easy to coordinate with during planning and installation. Representative review excerpt: "Szilard was responsive, very scientific in his approach to the solar installation and was very informative when it came to addressing my engineering curiosity about solar installation."
Project handoffs handled well. Several reviews mention help coordinating with other contractors and keeping the solar work moving alongside roof or electrical upgrades. That suggests solid ownership of the broader project, not just the panel install itself. Representative review excerpt: "He set me up with other contractors who did excellent work on an electrical service upgrade and on roof replacement, then did the solar panels in a timely fashion and..."
A few communication complaints. A small number of reviewers report problems with call-backs or email communication. These complaints are limited, but they are present in the record and keep the category from being perfect. Representative review excerpt: "They don't honor their contracts, make untrustworthy promises and won't return calls."
Timeline reliability
Timeline Reliability7.5/10
Timeline feedback is mostly favorable, with reviewers saying projects moved forward in a timely fashion and paperwork or utility steps were handled well. The main complaint pattern is about longer-than-expected scheduling, so reliability looks good overall but not flawless.Solar.com's composite of published customer feedback, not a customer quote
Timely execution and paperwork. Reviewers say installation moved ahead on a workable schedule and that permitting or utility paperwork was handled for them. Some also note being kept informed through the process, which helps this area score well. Representative review excerpt: "The City inspection cleared with flying colors, and Super Solar took care of all the paperwork with PG&E, keeping us well informed of every aspect."
Flexible around readiness. A number of reviews describe the team waiting until roofs or other prep work were ready before proceeding. That flexibility suggests the company often coordinates timing around the home, not just its own calendar. Representative review excerpt: "Szilard helped me get into contract with him and PG&E before the rates changed and waited until my house was ready for the install."
Long lead-time complaint. One reviewer says the work was scheduled far out, which did not match their desired timeline. This is a real watch-out for customers who need a near-term install, even though it appears to be an outlier in the corpus. Representative review excerpt: "Unfortunately he was scheduling work 2 years out (which I hadn't realized) and we were looking to install sooner."
Workmanship & site care
Workmanship8.3/10
Workmanship is one of the strongest areas in the review set. Reviewers consistently describe clean installations, careful attention to roof and conduit routing, and professional crews that left the site in good shape.Solar.com's composite of published customer feedback, not a customer quote
Clean, careful installs. Reviewers say the panels and conduit were installed neatly, with attention to minimizing roof penetrations and exterior disruption. That kind of site care shows up repeatedly in the corpus and supports the high score here. Representative review excerpt: "Nevertheless, they were able to install all 21(!!!) panels and all conduit runs in a clean manner - minimizing the holes in my roof and in the house exterior."
Professional crews and quality finish. Several reviews describe the installation teams as excellent and the overall work as well executed. The comments suggest a focus on both appearance and technical finish, not just getting the system mounted. Representative review excerpt: "He set me up with other contractors who did excellent work on an electrical service upgrade and on roof replacement, then did the solar panels in a timely fashion and..."
Good post-install fixes. When small installation-related issues came up, reviewers say the company returned to correct them, including app or monitoring adjustments. That follow-up adds to the workmanship story because it shows attention after the initial install. Representative review excerpt: "When it was first installed, the Enphase app was only showing what was being produced, and not any of the other readings like consumption, etc., and they came down to..."
Long-term support & performance
Long-Term Support8.0/10
Post-install feedback is generally strong, with reviewers describing ongoing help, monitoring support, and willingness to answer questions after the system was turned on. There is one complaint about inverter or production issues, so the category is positive overall but not complaint-free.Solar.com's composite of published customer feedback, not a customer quote
Ongoing support after install. Reviewers say the company continues to answer questions and keep an eye on systems after installation. That pattern suggests a solid level of long-term customer support rather than a handoff-and-disappear approach. Representative review excerpt: "I've been a customer for years and am still blown away by how good this company is; they keep an eye on my system to make sure it's OK, even..."
Help with post-install problems. Some reviewers describe the team coming back to address issues such as inverter problems or later repairs. Those accounts point to useful warranty or service support when something needs attention. Representative review excerpt: "We did initially have a problem with the inverter, but it wasn't his fault at all and we did get that resolved eventually by getting a new inverter, but since..."
A production-related complaint. One reviewer reports inverter error codes and reduced production tied to panel issues. It is a single complaint in this category, but it is specific enough to note for customers evaluating long-term reliability. Representative review excerpt: "This winter ('23-'24) we experienced error codes on the inverter and loss of production due to insulation problems in our panels."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.