Sustainable Living Builders Reviews

Reviewers generally describe the sales and proposal process as clear and straightforward, with many saying options were explained well and expectations were set early. A small number of complaints mention deposit handling or delays in the start date, so the overall picture is positive but not without a few friction points.Solar.com's composite of published customer feedback, not a customer quote

Clear options and expectations. Reviewers commonly say the company explained the work clearly, laid out options, and helped them understand the roofing or solar choices before signing. Representative review excerpt: "They were honest about the work needed and explained the roof replacement process clearly."

Helpful proposal guidance. Some reviewers report that the proposal process balanced technical needs and affordability well, with details presented in an understandable way. Representative review excerpt: "At the beginning of the process, they provided the options clearly and helped me find the most sustainable roofing material and the right balance of high battery capacity and affordability."

Deposit and start-date concerns. A few reviewers describe frustration with delays around the project start and with deposit timing or expectations. Representative review excerpt: "came and went and no starting date Finally, they asked for a $1,000.00 deposit A check was mailed in Nov."

The main complaint pattern involves deposit timing and expectations, but it appears in a small share of the evidence.Solar.com's composite of published customer feedback, not a customer quote

Fair and Pricing pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "They are professional, true to their word and competitively priced."

Price explained during the process. Several reviewers say the team communicated pricing well while walking through the work and revisiting the scope as needed. Representative review excerpt: "Any kind of repair involving roof isn't fun, but SLB did an outstanding job communicating the process, coming out multiple times to analyze the work required and their price was..."

Deposit timing concern. One reviewer describes frustration with a deposit request after delays in the project timeline, which affected their view of transparency. Representative review excerpt: "came and went and no starting date Finally, they asked for a $1,000.00 deposit A check was mailed in Nov."

Reviewers most often describe strong responsiveness, clear explanations, and steady coordination through permitting and inspections. A few complaints mention slower follow-up or customers having to initiate contact, but those reports are much less common than the praise.Solar.com's composite of published customer feedback, not a customer quote

Responsive point person. Reviewers say the main contact was responsive, explained steps clearly, and helped manage permitting and inspection logistics. Representative review excerpt: "Justin was always responsive, took the time to explain everything clearly, and handled all of the permitting and inspection logistics with the city and PG&E."

Clear handoffs and updates. Many reviews describe the process as organized from initial contact through completion, with good coordination across the job. Representative review excerpt: "The entire process, from the initial contact, the site visit, the quote, to the guys showing up to do the work, and the clean up of the job site -..."

Follow-up could be uneven. A few reviewers report that they had to initiate many of the calls or texts themselves, which made communication feel less proactive. Representative review excerpt: "From early on, most of the calls/texts were initiated by us except for the occasional automated email."

Timeline feedback is largely positive, with many reviewers saying the company kept projects moving and handled permits or inspections efficiently. Still, the reviews include some delays tied to permitting, planning departments, weather, or start-date uncertainty, so timing appears more variable than the stronger service categories.Solar.com's composite of published customer feedback, not a customer quote

Permitting and inspections handled well. Several reviewers say the company managed permits, inspections, and utility-related steps smoothly and kept the project moving. Representative review excerpt: "SLB handled everything by the book, including permits, inspections, and all the details, and they kept the solar installation moving right on time."

On-time coordination during the process. Some reviewers describe the team as proactive about getting approvals started early and guiding the project through required steps. Representative review excerpt: "to give their blessing can take months in some cases, but SLB was on the ball and requested those sign offs as early as they could, so there was little..."

Delays and start-date uncertainty. A few reviewers report scheduling delays or unexpected timing issues tied to planning or permit-related steps. Representative review excerpt: "We started with an estimated timeline of 5 days but quickly ran into issues with the planning department."

Workmanship is one of the strongest parts of the review corpus, with reviewers frequently praising the quality of the finished work and the professionalism of the crews. Complaints are rare, but a small number of reviewers describe problems with installation quality or issue resolution.Solar.com's composite of published customer feedback, not a customer quote

High-quality finished work. Reviewers commonly say the workmanship was strong and the completed roof or solar work looked good. Representative review excerpt: "The workmanship was top‑notch and the roof looks great."

Professional crews and cleanup. Many reviewers mention that the crew was respectful of the property and cleaned up the job site at the end of the work. Representative review excerpt: "The entire process, from the initial contact, the site visit, the quote, to the guys showing up to do the work, and the clean up of the job site -..."

A few installation problems reported. A small number of reviewers describe issues with the installation or with how follow-up problems were handled. Representative review excerpt: "Don't know were or how their reviews that appear are all positive, for I have a very negative outcome if my roof installed, not only they failed to do the..."

Post-install feedback is mostly positive, with reviewers describing solid system performance and useful follow-up support when questions came up. There is one complaint about difficulty getting help after the job, but the broader pattern is favorable.Solar.com's composite of published customer feedback, not a customer quote

Strong system performance. Some reviewers report that the installed solar and battery systems performed well and continued to meet home needs after activation. Representative review excerpt: "We have a full tree overhang on the south side of our home and we are still able to power our home, my Tesla S, maintain 50-100% battery storage, and..."

Helpful post-install support. Reviewers also say the team provided detailed communication about service, warranty, pricing, and next steps after the project was complete. Representative review excerpt: "Great and detailed communication about the product, the service, warranty, pricing, timelines, and options."

Post-job help was hard to reach for one reviewer. One reviewer describes difficulty getting follow-up help after the work was finished and while troubleshooting a system question. Representative review excerpt: "Even more frustrating was that after the job was done I thought through the circuit and repeatedly tried to get in touch with them to figure out why the generator..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.