Sales & proposal integrity
Sales Integrity8.1/10
Reviewers mostly describe a clear and patient sales process, with many saying the team explained options, answered questions, and did not pressure them. A small set of complaints points to incomplete explanations, quote friction, or contract terms that some reviewers felt were not fully discussed up front.Solar.com's composite of published customer feedback, not a customer quote
Clear, low-pressure selling. Many reviewers say the sales team took time to walk them through the process, explain pros and cons, and respond without pressure when they needed time to decide. Representative review excerpt: "Despite us backing out a few times when we weren't ready, they never once pressured us; they simply remained patient and answered every question we had."
Helpful detail on options. Some customers report getting detailed information on regulations, system choices, and pricing breakdowns that helped them understand what they were signing up for. Representative review excerpt: "I believe it was Hunter and Julian that gave me detailed information about all of the regulations required if I wanted the battery to be inside the garage which honestly..."
A few clarity complaints. The main complaints say some sales conversations left questions unanswered or made the quote and contract process feel harder than expected. Representative review excerpt: "All I can say is that they really need to train their sales people a little better, they don't answer all our questions."
Price & financing transparency
Price Transparency7.1/10
Reviewers are generally positive about cost explanations and value, but this category has a noticeable set of complaints around added charges, financing terms, and incentive timing. The feedback suggests pricing concerns are not the norm, yet they do appear often enough to matter in the overall read.Solar.com's composite of published customer feedback, not a customer quote
Detailed cost explanations. Some reviewers say they received a clear breakdown of work and costs, along with prompt answers when they asked about different system options. Representative review excerpt: "He provided a detailed breakdown of the work needed and the costs involved, and was quick to provide additional information on different solar panel options when we asked."
Unexpected costs or terms. Complaint reviews mention surprise fees, deposit or refund concerns, and financing language that some customers felt was harder to absorb than expected. Representative review excerpt: "however if there is 60 days delay for ANY reason YOU have to make Synergy whole, including usual profit and then they're done: "If the work shall be stopped for..."
Incentive timing came up. A few reviews also mention rebate or incentive timing and related cost adjustments, with some saying the company addressed those issues after the fact. Representative review excerpt: "There was a minor issue with added costs for re-permit fees that were unforeseen, but they made things right by not charging us for them."
Communication & coordination
Communication8.9/10
Communication is one of the strongest themes in the review set, with many customers describing prompt replies, status updates, and smooth handoffs across scheduling and installation. The small number of complaints centers on missed follow-up, delays in notification, or updates that some reviewers felt were not timely enough.Solar.com's composite of published customer feedback, not a customer quote
Responsive project updates. Many reviewers say the team kept them informed throughout the project and responded quickly when questions came up. Representative review excerpt: "They also provided timely responses which was appreciated and always kept me updated with the status throughout the entire solar roof process."
Well-coordinated handoffs. Customers also describe a coordinated process across sales, scheduling, installation, and wrap-up, with multiple team members staying involved. Representative review excerpt: "From Dave's first visit to our home, to Rebbekah and Naomi getting everything scheduled, to Phil's team on the installation and Phil coming back to walk my wife and I..."
A few communication misses. The complaints mostly involve lack of follow-up or late notice that a crew would not arrive as planned. Representative review excerpt: "Or for the lack of follow up when I called."
Timeline reliability
Timeline Reliability8.3/10
Reviewers mostly describe a reliable process through installation, inspection, and PTO, with several saying schedules were honored even when permitting or other hold-ups came up. The main complaints involve delays, missed appointments, or permit-related slowdowns that left some customers waiting longer than expected.Solar.com's composite of published customer feedback, not a customer quote
Dates often held. Several reviewers say Synergy kept promised install dates and worked through permitting and inspection steps without major disruption. Representative review excerpt: "Despite the huge influx of installs due to the tax incentive ending in September 2025, Synergy kept my install date as promised."
Clear path to PTO. Others say the team explained each stage of the timeline clearly, including permitting, inspections, and final permission to operate. Representative review excerpt: "They took the time to explain every step of the process clearly — from system design, permitting, and city inspections, to the final PTO stage."
Some delay complaints. The negative feedback focuses on delayed site visits, permit issues, or language in contracts that some reviewers felt allowed construction to slip.
Workmanship & site care
Workmanship9.3/10
Installation quality is a standout strength in the review corpus, with frequent praise for clean work, professional crews, and careful handling of homes and property. Complaint volume is very low, though a small number of reviewers mention damage concerns or dissatisfaction with how installation-related issues were handled.Solar.com's composite of published customer feedback, not a customer quote
Clean, professional installs. Reviewers commonly describe the crews as professional, efficient, and careful, with clean workmanship and strong attention to the home during the job. Representative review excerpt: "From the consultation with Dave, admin/billing team with Amy & Rebekah, installation with Jesus and team, and wrap-up/inspection process with Mark and team, they all provided exceptional service."
Handled tougher installs well. Some customers specifically note successful installation on challenging roof types and praise the final result. Representative review excerpt: "Another important factor, Synergy was able to install the solar panels on my metal tile roof which most other installers refuse to do."
Rare workmanship concerns. The limited complaints point to disputed installation responsibility or concerns about what damage, if any, was covered after the work was done. Representative review excerpt: "LIMITED WARRANTY : if (roof) installation causes damage to your person/home/property, that is not covered, Synergy only has to correct the system installation."
Long-term support & performance
Long-Term Support8.8/10
Post-install feedback is mostly positive, with reviewers describing responsive support, working systems, and follow-through when adjustments were needed. The main complaint pattern is around service delays, monitoring setup, or requests for help that some customers say were slower or less complete than expected.Solar.com's composite of published customer feedback, not a customer quote
Responsive service after install. Many reviewers say they got same-day responses or quick follow-up visits when they reached out for support after the system was up and running. Representative review excerpt: "Every time I reached out for support, I got a response same day and someone was able to stop by the following day."
Systems and batteries working well. Some customers report strong long-term performance from their solar and battery equipment and say they feel reassured by continued support. Representative review excerpt: "It's reassuring to know when someone's got your back when you make a lifelong investment like solar system."
Service and monitoring delays. A few reviews mention delays in technical support or waiting a long time for monitoring-related help after installation. Representative review excerpt: "It's been over 4 months since our installation and we are still waiting to get the app to monitor our system from their so-called service department."
How this is built: category scores and summaries weigh the company's full published rating record (211 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.