Sales & proposal integrity
Sales Integrity5.8/10
Reviewers give a mixed picture of the sales process. One positive review describes a smooth purchase experience, but most of the evidence points to confusion around contract terms, savings explanations, and what was included after signing.Solar.com's composite of published customer feedback, not a customer quote
Contract and savings clarity concerns. Multiple reviewers describe unclear contract handling, confusing rate explanations, and proposal details that did not match their expectations. Representative review excerpt: "They say you are locked into the Unisun rate and they will rebate you the difference between your actual electric bill and the Unisun rate."
Possible added monitoring cost. One reviewer says monitoring was presented as free only under certain conditions and could cost more without them. Representative review excerpt: "Monitoring solar panels by Syntrol or yourself is only free if you have wifi and will cost $200+ extra if you don't."
Positive purchase experience. One reviewer says the purchase process went well and felt like a strong choice. Representative review excerpt: "I recently purchased solar through this company and they were the best choice over the rest of the company's."
Price & financing transparency
Price Transparency5.8/10
Feedback on pricing and financing is mixed, with more complaints than praise. Reviewers describe concerns about rebate timing, loan-related language, deposits or add-on costs, while one review mentions a reasonable quote with no-interest financing.Solar.com's composite of published customer feedback, not a customer quote
Program and rebate timing confusion. Several reviewers say the financing or savings program language was not clear, including how bill differences or rebates would be handled. Representative review excerpt: "They told me I would be signed up for a "Savings start today" program, which pays the difference of your PG&E bill and the new loan amount."
Potential added costs. A reviewer also reports that monitoring could add extra cost if certain conditions were not met. Representative review excerpt: "Monitoring solar panels by Syntrol or yourself is only free if you have wifi and will cost $200+ extra if you don't."
Reasonable quote with financing. One reviewer describes receiving a reasonable quote along with 18 months of no-interest financing. Representative review excerpt: "The very next day, Dan came out and worked us out a very reasonable quote complete with 18 months no interest financing."
Communication & coordination
Communication6.0/10
Communication is one of the more uneven parts of the review record. A few customers report getting good service and smooth coordination, but many others describe difficulty reaching the office, slow follow-up, and inconsistent ownership after installation.Solar.com's composite of published customer feedback, not a customer quote
Hard to reach. Several reviewers report repeated call attempts, hold times, or busy signals when trying to get support. Representative review excerpt: "I have made at least 10 calls to talk to someone in the last 3 weeks and all I get is a busy signal."
Post-install follow-up gaps. One reviewer says it took many attempts to get project information after installation and the response was generic rather than specific. Representative review excerpt: "After dozens of attempts to get my project information after completing the installation, I finally got a package from the coordinator that was generic information about the system."
Some smooth experiences. A few reviewers say they had no problems from sales through install and service. Representative review excerpt: "I see that this company does not have the best reviews online, but I have had no problems from sales to install to now service."
Timeline reliability
Timeline Reliability6.0/10
Reviews suggest timeline performance is inconsistent. Some customers mention helpful temporary support or timely scheduling, but most of the evidence describes delays tied to installation, inspections, or getting a system fully activated.Solar.com's composite of published customer feedback, not a customer quote
Extended delays. Several reviewers describe installation or follow-up work taking much longer than expected, including multi-month delays. Representative review excerpt: "waiting another four months ( April 2017) just to have a drain pipe installed which they left in my backyard without my permission."
Inspection and activation problems. Other reviews mention inspection failures or systems not coming online as expected. Representative review excerpt: "I know it didn't pass inspection at least once, I suspect it failed more times they didn't tell me about because the installation took several months longer than I was..."
Temporary support while waiting. One reviewer says the company delivered a portable AC unit to help until installation could be scheduled. Representative review excerpt: "Chuc delivered a small portable AC unit for us to use until they could schedule the installation."
Workmanship & site care
Workmanship6.1/10
Workmanship reviews lean mixed to negative. A small number of customers describe helpful service visits, but most comments point to installation problems, cleanup concerns, and cases where reviewers felt the job required extra correction.Solar.com's composite of published customer feedback, not a customer quote
Installation quality concerns. Several reviewers describe workmanship issues, including equipment problems, moisture in an equipment box, or work that did not appear to be completed correctly. Representative review excerpt: "Anyways the system fail to light up due to excess moisture (standing water) in the equipment box - an installation problem for sure."
Cleanup and follow-through issues. A reviewer also reports unfinished work left behind and concerns about how the team handled the site. Representative review excerpt: "I know it didn't pass inspection at least once, I suspect it failed more times they didn't tell me about because the installation took several months longer than I was..."
Helpful service visit. One reviewer says service came out to check on a possible roof leak related to a solar install. Representative review excerpt: "Just had service out to look at a potential roof leak from our solar that we had installed last year."
Long-term support & performance
Long-Term Support5.0/10
Post-install support is the weakest-rated category in the review set. One reviewer reports a good overall experience, but most of the feedback describes service difficulty, performance problems, and extra charges tied to monitoring or repairs.Solar.com's composite of published customer feedback, not a customer quote
Service response concerns. Multiple reviewers describe trouble reaching support or getting issues addressed after installation. Representative review excerpt: "I have made at least 10 calls to talk to someone in the last 3 weeks and all I get is a busy signal."
Performance and monitoring issues. Other reviews mention system problems, monitoring limitations, or frustration with how follow-up service was handled. Representative review excerpt: "Monitoring solar panels by Syntrol or yourself is only free if you have wifi and will cost $200+ extra if you don't."
Positive ongoing experience. One reviewer says they have had no problems from sales to installation to service. Representative review excerpt: "I see that this company does not have the best reviews online, but I have had no problems from sales to install to now service."
How this is built: category scores and summaries weigh the company's full published rating record (27 Google reviews averaging 3.6 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.