Sales & proposal integrity
Sales Integrity7.4/10
Reviewers generally describe the sales experience as clear and low-pressure, with several saying they received detailed, upfront estimates and honest recommendations about whether work was actually needed. A smaller set of complaints describes pressure, inaccurate assessments, or quotes that did not match what customers expected.Solar.com's composite of published customer feedback, not a customer quote
Clear, upfront proposals. Many reviewers say estimates were detailed and honest, and that the company did not try to sell unnecessary work. These comments frame the proposal process as straightforward and informative. Representative review excerpt: "Mike gave me the estimate and it was a very nice detailed estimate."
Low-pressure recommendations. Some customers report that the team gave candid opinions about whether replacement was needed, which helped set realistic expectations before work began. Representative review excerpt: "He gave the honest opinion that it didn't need to be replaced and it was clear he wasn't going to sell me something I didn't need."
A few proposal concerns. A minority of reviewers describe issues with inaccurate roof assessments, unclear closeout claims, or proposals that did not align with later work expectations. Representative review excerpt: "Nope sorry but he gave us quote for reconditioning and also for a new roof without ever getting up onto the roof."
Price & financing transparency
Price Transparency6.5/10
Feedback on pricing is more mixed than other categories. Many reviewers describe fair pricing or workable value, but some report surprise costs, changing pricing, or confusion around funding and timing of payments.Solar.com's composite of published customer feedback, not a customer quote
Fair price for many projects. Several reviewers say the pricing felt fair or well matched to the work performed, and some describe the overall value as strong for the service received. Representative review excerpt: "All of the roofs were done on time, at a very fair price, and look great!"
Some flexibility on materials. A few customers report that the project team tried to work within their budget and adjust material choices when possible. Representative review excerpt: "Miguel/Project Manager was really nice and worked with us to understand our needs and did his best to work with us on the price of materials."
Complaint pattern: added or unexpected costs. Some reviewers say the final invoice included costs they say were not previously discussed, or that agreed pricing changed during the job. Representative review excerpt: "Not to mention they added costs to the final invoice that were never discussed with me and changed the agreed upon pricing of both the facia and plywood replacement after..."
Communication & coordination
Communication7.6/10
Most reviewers describe the company as responsive and organized, with prompt follow-up and helpful coordination through the project. Complaints are present but less common, and they center on slow estimate delivery, missed follow-through, or communication gaps during service work.Solar.com's composite of published customer feedback, not a customer quote
Responsive follow-up. Many reviewers say the team replied quickly, followed up proactively, and stayed in touch during the project. Representative review excerpt: "He communicated and was prompt in getting back to me and even following up when he had not heard from me."
Helpful project contact. Some customers mention that voicemail and callback handling were solid and that the company was easy to reach when they needed an update. Representative review excerpt: "I called and left a voicemail for them before they opened."
Delayed or incomplete follow-through. A smaller group of reviewers report delays in receiving estimates or unresolved service issues after initial contact. Representative review excerpt: "After the estimator walked the roof, it took another near-2 weeks to get the estimate emailed to me, after I chased it with a call, Hey, where is it?"
Timeline reliability
Timeline Reliability7.4/10
Reviewers mostly report that jobs moved forward as expected once scheduled, including solar activation and project completion. Some note waiting periods, weather-related delays, or rescheduling friction before work began.Solar.com's composite of published customer feedback, not a customer quote
Projects completed and activated. Several reviewers say the company handled the background steps needed to get solar systems up and running in short order after installation. Representative review excerpt: "Upon completion of the installation of our solar system T & G did all the background work and our solar was up and running in short order."
On-time completion for many roofs. Some customers report that roof work finished on time and the final result matched expectations. Representative review excerpt: "All of the roofs were done on time, at a very fair price, and look great!"
Occasional scheduling delays. A smaller set of reviewers describe waiting weeks or longer for a start date, sometimes with weather or scheduling issues affecting the timeline. Representative review excerpt: "They stay busy and also factoring in weather delays it took about 2+ months before the job started."
Workmanship & site care
Workmanship8.9/10
This is the strongest-rated category in the review set. Reviewers frequently describe professional crews, careful installation, and solid cleanup, while the limited complaints focus on isolated damage, cleanup issues, or work that needed correction.Solar.com's composite of published customer feedback, not a customer quote
Professional installation quality. Many reviewers say the crew was punctual, careful, and thorough, with strong attention to detail during the roof or solar install. Representative review excerpt: "The crew was professional, punctual, careful, and amazing with their work, ensuring that every detail of my roof was done perfectly."
Cleanup and site care. Customers often mention that the crew cleaned up well each day and left the property free of debris. Representative review excerpt: "Every day before leaving the job, they cleaned up around my property, ensuring there were no nails or debris left lying around to get run over or stepped on."
Isolated workmanship complaints. A small number of reviewers report damage, cleanup concerns, or work they say did not meet expectations and required further attention. Representative review excerpt: "Here is the kicker, the newly installed roof and facia board, was not installed up to industry standards (I have a report from a California State Licensing Board industry expert..."
Long-term support & performance
Long-Term Support7.8/10
Post-install feedback is mostly positive, with reviewers describing systems that perform well and support that helps get monitoring or repairs back on track. The smaller complaint set points to occasional difficulty getting callbacks or follow-up service.Solar.com's composite of published customer feedback, not a customer quote
Systems running well after install. Several reviewers say their solar systems were up and running quickly or continued performing well over time. Representative review excerpt: "Upon completion of the installation of our solar system T & G did all the background work and our solar was up and running in short order."
Helpful monitoring support. Some customers mention getting patient guidance on the monitoring app and billing-related questions after the install. Representative review excerpt: "Lynnae was patient enough to take my call and walk me through the new monitor app as well as give me some great insight on current utility billing and provide..."
Follow-up contact issues. A few reviewers report difficulty getting callbacks or support after the initial inspection or repair visit. Representative review excerpt: "Miguel' will NOT return phone calls after his initial inspection of our roof for repairs."
How this is built: category scores and summaries weigh the company's full published rating record (51 Google reviews averaging 4.6 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.