Sales & proposal integrity
Sales Integrity7.0/10
Reviewers most often describe the sales process as clear, fair, and not pushy. The available evidence is entirely positive in this category, with no documented complaint pattern in the reviewed corpus.Solar.com's composite of published customer feedback, not a customer quote
Clear options and explanations. Reviewers say TAG explained the work in detail and offered options that fit their budget. Representative review excerpt: "Then came Karl with TAG roofing….he explained everything with great detail and gave several options that were within my budget."
Fair pricing without overselling. Reviewers report that the proposals felt fair and that they were not pushed into add-ons they did not need. Representative review excerpt: "In the end, he gave us a very fair price and didn't "oversell" us on things we didn't need."
Straightforward job scope. A reviewer also noted a fair price for removing and reinstalling solar equipment as part of the project scope. Representative review excerpt: "I have solar so he also gave me a very fair price to take them down and put them back when the job was done."
Price & financing transparency
Price Transparency6.9/10
Reviews point to pricing that generally matched expectations, with several customers calling the final cost fair. The corpus also shows positive comments about project pricing staying aligned with the original quote and with solar-related removal/reinstall work.Solar.com's composite of published customer feedback, not a customer quote
Final bill matched the quote. Reviewers say the final bill matched the quoted amount, which supports a sense of pricing clarity. Representative review excerpt: "The team were fantastic and final bill was same as the quote."
Fair overall value. Customers describe the pricing as fair and say the company did not push unnecessary extras. Representative review excerpt: "In the end, he gave us a very fair price and didn't "oversell" us on things we didn't need."
Solar removal and reinstall priced fairly. One reviewer specifically called the pricing fair for taking solar panels down and putting them back after the job. Representative review excerpt: "I have solar so he also gave me a very fair price to take them down and put them back when the job was done."
Communication & coordination
Communication6.8/10
Feedback on communication is mixed overall. Many reviewers describe the team as responsive, courteous, and helpful, but a meaningful minority report slow replies, missed follow-ups, and confusion about who owned the next step.Solar.com's composite of published customer feedback, not a customer quote
Responsive and helpful updates. Several reviewers say employees were informative, courteous, and responsive when issues came up. Representative review excerpt: "All of the employees of this company were courteous, informative and very helpful."
Professional handoffs. Some customers describe staff as understanding and efficient, with good follow-through on emailed bills and pictures. Representative review excerpt: "Mary Turner was very efficient and will e-mail final paid bill and pictures to me."
Delayed or inconsistent follow-up. Other reviewers report difficulty getting status updates, callbacks, or a consistent point of contact after signing. Representative review excerpt: "They haven’t taken any responsibility for their shoddy work and continue to tell me to call a different person every time."
Timeline reliability
Timeline Reliability6.8/10
Timeline feedback is also mixed. Positive reviews mention efficient crews and on-time completion, while complaints focus on delayed start dates, missed appointment timing, and projects taking longer than expected.Solar.com's composite of published customer feedback, not a customer quote
Projects completed on schedule. Some reviewers say the work finished on time and the crew moved efficiently once underway. Representative review excerpt: "The roof was completed professionally, on time, and I know it was a big reason we received multiple offers."
Prompt job execution. Others describe the team as professional, timely, and able to respond quickly when the project was ready to move forward. Representative review excerpt: "Professional, clean, timely and friendly."
Start-date and scheduling delays. A recurring concern is that reviewers could not get confirmed start dates or felt the job took longer than they were told. Representative review excerpt: "Cons: couldn't give a start date and took while to start, stated job would take up to 2 weeks but took more than a month, no communication regarding status -..."
Workmanship & site care
Workmanship7.9/10
Workmanship is one of the stronger areas in the review corpus. Most reviewers describe the crews as professional, hard-working, and careful on site, though a smaller set of reviews reports roof leaks, repair follow-up issues, or other workmanship concerns.Solar.com's composite of published customer feedback, not a customer quote
Professional installation quality. Reviewers frequently describe the finished work as professional, clean, and well executed. Representative review excerpt: "The whole team are warm kind friendly knowledgeable reliable talented and did the most amazing professional perfect job in my apartment."
Careful and capable crews. Customers say the crew showed up promptly, worked hard, and handled challenging projects successfully. Representative review excerpt: "The crew was hard working, showed up promptly every morning at 8 and were on the job immediately."
Some post-install defects reported. A smaller number of reviewers report leaks or concerns that the installed roof needed follow-up repairs. Representative review excerpt: "It's very clear to see that they did not do a good enough job of sealing the roof, as it is now leaking into my unit."
Long-term support & performance
Long-Term Support7.0/10
Post-install feedback is limited but mixed. Some reviewers mention useful warranty support and solid closeout work, while others report difficulty getting repairs handled after the job was complete.Solar.com's composite of published customer feedback, not a customer quote
Warranty support mentioned. One reviewer says the company provided a new labor warranty after the solar equipment was put back on the roof. Representative review excerpt: "Karl even gave me a new 10 year labor warranty on my solar once they put it back on the roof."
Good closeout on challenging jobs. Another reviewer describes the final cleanup and completion as very good even on a difficult project. Representative review excerpt: "It was very good as was the final clean and our job was challenging as you can see from some of the tear off photos of the Metal and shingle..."
Repair follow-up concerns. Some reviewers report trouble getting post-install repairs addressed in a timely way. Representative review excerpt: "I have been trying to get repairs for two weeks to the roof this company installed before the next rain."
How this is built: category scores and summaries weigh the company's full published rating record (53 Google reviews averaging 4.3 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.