Taylor Neil Reviews

Reviewers describe the sales and proposal process as clear, honest, and low-pressure. The available evidence is entirely positive, with customers noting that staff took time to explain options and were straightforward when something did not need attention.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers say the team took time to walk through processes and answer questions so they could understand the work before moving forward. Representative review excerpt: "I first met Jon in my home, and he took the time to discuss their companies processes and hear about the areas I needed updated and fixed in my home."

Honest recommendations. Customers report that staff were willing to say when a repair was not necessary, which they saw as a sign of integrity. Representative review excerpt: "What I really appreciated was that when something didn’t need to be fixed, Mike was honest and let us know."

Respectful consultation. Feedback also describes a patient, accommodating approach during initial discussions, with no evidence of high-pressure sales in the reviewed set.

Reviewers generally describe pricing as fair and reasonable, with no evidence in this set of surprise costs or financing confusion. The feedback also suggests expectations were explained up front, including the scope and time required for some projects.Solar.com's composite of published customer feedback, not a customer quote

Fair pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Their prices are very fair and we will definitely be using them again."

Good value impression. Reviewers note that the cost matched the professionalism and cleanliness of the work, which helped them feel comfortable with the price paid. Representative review excerpt: "Nice people, fair prices, cleaned up after work completed and gave me great electrical confidence."

Scope explained clearly. Some customers mention being told in advance when a larger line or multi-day effort would be needed, which points to upfront expectation-setting. Representative review excerpt: "They told me a whole new line had to be run from the garage through the walls and ceiling into the kitchen and that the project would take 3 days..."

Communication and project coordination are described very favorably across the review set. Customers commonly mention responsiveness, polite follow-through, and support with inspections and office coordination, with no material complaint pattern in the evidence reviewed.Solar.com's composite of published customer feedback, not a customer quote

Responsive team. Reviewers say staff were patient, responsive, and polite when questions came up during the project. Representative review excerpt: "Vince, Jon and Noah were patient with my endless questions, innovative when (often) necessary and unfailingly responsive and polite, and the office handled all of the city and SCE inspection..."

Office coordination. Customers report that the office handled city and utility inspection steps, which reduced the burden on the homeowner. Representative review excerpt: "Vince, Jon and Noah were patient with my endless questions, innovative when (often) necessary and unfailingly responsive and polite, and the office handled all of the city and SCE inspection..."

Strong follow-through. Feedback also highlights dependable service and follow-through, including quick attention when customers needed help. Representative review excerpt: "If you are wondering where service and follow through has gone, it's at Infinity Electric."

Reviewers generally describe schedule performance as reliable, with crews showing up when expected and work progressing on time. The evidence is strongly positive overall, and the few timeline-related mentions focus on punctuality, careful work, and clean completion.Solar.com's composite of published customer feedback, not a customer quote

On-time arrivals. Customers say the team showed up as scheduled, and some note they even arrived early. Representative review excerpt: "So appreciate the care he took to do his job, be on time(actually early), Trustworthy and responsible!"

Staying on schedule. Reviewers describe the crew as dependable about keeping appointments and completing work within the expected window. Representative review excerpt: "They are well versed in the latest electrical innovations and still maintain an "old school" feel that I appreciate - they show up when scheduled and they stay on your..."

Clean finish. Feedback also mentions timely completion and a clean worksite at the end of the job. Representative review excerpt: "The install team was on time and left a clean worksite at the conclusion of the project."

Workmanship and site care receive the strongest feedback in the review set. Customers consistently describe careful installation, professional crews, and thorough cleanup, with no complaint pattern showing up in the evidence reviewed.Solar.com's composite of published customer feedback, not a customer quote

Careful installation. Reviewers say the crews were meticulous, worked carefully in the home, and completed installations with attention to detail. Representative review excerpt: "I can't say enough good things about the team from Infinity Electric that performed our service panel upgrade (from 100 to 200 amps), installed two dedicated EV outlets, an RV..."

Clean job sites. Customers frequently mention cleanup at the end of the job and leaving the property in good condition. Representative review excerpt: "They arrived on time, worked with us to ensure that the lights we were adding were optimally positioned, and completed the work in a timely fashion (including cleanup before they..."

Professional finish. Feedback also highlights solid, professional workmanship and work that looked correct when completed. Representative review excerpt: "They did a stellar job, and made sure every part of the panel and up to SCE's wiring on the roof was correct."

Post-install support and performance are described positively overall, with reviewers noting helpful troubleshooting, repair follow-up, and work that continued to function well after completion. There is one negative report in this category, but the broader pattern in the reviewed set is still favorable.Solar.com's composite of published customer feedback, not a customer quote

Troubleshooting help. Customers say staff kept working through issues after the initial job and helped address follow-up electrical problems. Representative review excerpt: "Scott didn’t give up searching for what we needed and Mike came out after hours to address the breaker box."

Educational support. Reviewers mention that the team explained how to avoid future problems, which made the service feel more complete. Representative review excerpt: "Restored power to an outlet and took the time to educate me as to how to avoid a problem in the future."

One unresolved concern. One reviewer reports a possible error that was not ultimately evaluated after the customer declined the offered follow-up, so the post-install record is not entirely free of concern. Representative review excerpt: "They offered to evaluate a possible error that has already cost me money but I ultimately chose to decline."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.