Sales & proposal integrity
Sales Integrity6.8/10
The main complaints center on expectations not matching later experiences, including concern that some promises were overstated or not fully honored.Solar.com's composite of published customer feedback, not a customer quote
Clear and helpful estimates. Several reviewers say the initial proposal process felt respectful and informative, with quick answers to questions and explanations of the work to be done. Representative review excerpt: "Team All Star’s price was competitive, they explained in detail the work to be done and responded quickly to questions and concerns."
Pricing pricing feedback. Some customers describe the quote as fair or especially strong on price, saying the estimate helped them move forward confidently. Representative review excerpt: "Larry got our home a great solar price, half what everyone else quoted."
Expectation gaps. A smaller set of reviewers report that the sales pitch or contract expectations did not line up with the later outcome, especially around promised follow-through. Representative review excerpt: "They will tell you they can do lots of things just to get you to sign a contract."
Price & financing transparency
Price Transparency6.8/10
The complaint pattern is narrower but includes dissatisfaction with the overall experience and how concerns were handled after payment.Solar.com's composite of published customer feedback, not a customer quote
Financing explained quickly. Some reviewers say financing was arranged promptly and presented in a way that felt comfortable and workable. Representative review excerpt: "Larry reached out to me within "15 minutes" and we got the ball rolling on a review and assessment of what was needed roofing-wise, the best and most comfortable financing..."
Price below expectations. Several customers report that the final price came in well below another estimate, which they viewed positively. Representative review excerpt: "Our roof looks fantastic, and cost was literally thousands of dollars below our next higher estimate!"
Post-payment frustration. A few reviewers describe an unhappy experience after paying in full, saying the follow-up on promised support did not meet their expectations. Representative review excerpt: "Despite the fact we paid them in full and we were promised a 2 year warranty"
Communication & coordination
Communication7.1/10
Most reviewers describe the team as responsive, accessible, and easy to work with during the project. Complaints are present but relatively limited, and they focus on missed follow-up, poor handling of concerns, or communication that felt minimal when problems came up.Solar.com's composite of published customer feedback, not a customer quote
Responsive project contact. Reviewers frequently say the main contacts were easy to reach, professional, and attentive to questions from the start. Representative review excerpt: "Larry and Project Manager Geremy, were extremely professional,kind and easily accessible from day one."
Careful listening. Some customers note that the project lead listened closely during walkthroughs and follow-up conversations and seemed to take their concerns seriously. Representative review excerpt: "Geremy was excellent and listened to all our needs and concerns during the initial walkthrough and follow up."
Weak follow-through in some cases. A smaller set of reviewers report communication breakdowns, including limited response to messages or interactions that felt dismissive when issues were raised. Representative review excerpt: "Addition After i confronted team all star construction about the issue they responded with insults "your a child and a nightmare you act like a spoiled brat" and suggested that..."
Timeline reliability
Timeline Reliability7.1/10
Reviewers generally report that the company moved projects forward at a workable pace once permits or financing were in place. The main watch-outs involve scheduling missteps and instances where materials or readiness did not match the appointment set.Solar.com's composite of published customer feedback, not a customer quote
Permit work moved the job forward. Several reviewers say the permit process was handled and the crew started soon after that step was completed. Representative review excerpt: "They applied the permit from the City Hall, and once that was done, they went to work right away."
Quick start after financing. Some customers report that once financing was finalized, the project moved ahead quickly. Representative review excerpt: "Within a few days he had me set up with financing and once that was finalized they were quick to start."
Scheduling readiness issues. A small number of reviewers describe delays tied to appointments being set before the team was fully ready, including missing materials on scheduled dates. Representative review excerpt: "i have no idea why they would schedule with me on 2 different occasions if they dont have the materials."
Workmanship & site care
Workmanship7.4/10
Most reviewers describe the installation crews as professional, efficient, and careful about cleanup. The complaints that do appear center on roof leaks, repair follow-up, or dissatisfaction with how problems were handled after the work was done.Solar.com's composite of published customer feedback, not a customer quote
Clean jobsite habits. Some reviewers say the crew cleaned up after themselves each day and kept the site orderly during the work. Representative review excerpt: "Every day something was done at my house, the guys made sure to clean up after themselves."
Professional installation. Other customers describe the crew as professional and note that jobs were completed quickly. Representative review excerpt: "Very professional -installed in two days."
Leak-related complaints. A few reviewers report roof leaks or repair concerns after installation and say the response did not resolve the issue to their satisfaction. Representative review excerpt: "His supervisor Larry denied the warranty and saod they won't fix the leak and i ended up with the same issue, roof is leaking when it rains on the same..."
Long-term support & performance
Long-Term Support6.1/10
This category is mixed-to-cautious. A small number of reviewers speak positively about professionalism and future work, but the more prominent pattern in the evidence is concern about warranty support and post-install responsiveness when leaks or other issues came up.Solar.com's composite of published customer feedback, not a customer quote
Warranty and response concerns. The negative reviews in this category focus on warranty disputes and limited response when customers reported leaks or other post-install problems. Representative review excerpt: "His supervisor Larry denied the warranty and saod they won't fix the leak and i ended up with the same issue, roof is leaking when it rains on the same..."
Positive professionalism after install. Some reviewers describe the team as transparent and professional, and say they would continue working with them on future home projects. Representative review excerpt: "If you like transparency and professionalism then Larry is great to work with, Larry knows what he is talking about."
Future project interest. A few customers express interest in continuing with the company for additional work, which suggests some post-install confidence remained. Representative review excerpt: "We are looking forward working with them for our full remodel of our home!!"
How this is built: category scores and summaries weigh the company's full published rating record (75 Google reviews averaging 4.5 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.