Sales & proposal integrity
Sales Integrity7.4/10
Reviewers generally describe the sales process as clear and inspection-driven, with several noting straightforward proposals and explanations of project scope. A small number of complaints mention pressure around add-on work or expectations that did not match the original job discussion.Solar.com's composite of published customer feedback, not a customer quote
Clear, inspection-based proposals. Multiple reviewers say the company took time to inspect the home and explain options before quoting, which helped set expectations around the system design and scope. Representative review excerpt: "The owner actually came out to inspect our home to best determine how out circuit panel could be best laid out to keep our electrical costs down."
Straightforward quote process. Reviewers also describe the quotes as direct and low on unnecessary sales talk, with some saying the process felt honest and easy to understand. Representative review excerpt: "No nonsense quote after an honest inspection."
A few proposal concerns. A small number of reviewers report disappointment with how certain job details or replacement recommendations were handled after the initial discussion. Representative review excerpt: "They sent me a message that my inverter is no longer manufactured and I should buy one of theirs for a total cost of $3500."
Price & financing transparency
Price Transparency7.2/10
Reviewers mostly describe pricing and financing as understandable, especially when the team walked through payment options and helped shape a workable plan. One complaint centers on an unexpected replacement recommendation that the reviewer felt changed the cost picture.Solar.com's composite of published customer feedback, not a customer quote
Financing explained clearly. Several reviewers say the company walked them through payment and financing choices and helped them settle on an arrangement that fit their situation. Representative review excerpt: "She walked us through payment and financing options and guided us to a plan that worked well for us."
Costs felt straightforward. Some customers describe the pricing discussion as transparent and practical, including cases where the home inspection helped tailor the project to the budget. Representative review excerpt: "The owner actually came out to inspect our home to best determine how out circuit panel could be best laid out to keep our electrical costs down."
One cost-related complaint. A reviewer reports being asked to buy a replacement item at a price they did not expect, which left them concerned about the final cost. Representative review excerpt: "They sent me a message that my inverter is no longer manufactured and I should buy one of theirs for a total cost of $3500."
Communication & coordination
Communication7.5/10
Most reviewers say the team was responsive, kept them informed, and handled coordination across the project. The main complaint pattern is missed follow-through, with a handful of reviewers describing unanswered questions, no-shows, or weak updates during active work.Solar.com's composite of published customer feedback, not a customer quote
Responsive and informative. Many reviewers say they received timely answers and regular updates, and some note that the team stayed in touch throughout the process. Representative review excerpt: "Very responsive with questions and kept me informed all through the process."
Multiple touchpoints across the job. Reviewers also describe coordination that involved several staff members working through the project and keeping households informed. Representative review excerpt: "TBD Solar has genuinely impressed us with the projects at our home including a 42 panel system install with 2 batteries as well as a rehab of the solar pool..."
Follow-through issues for some jobs. A few reviewers report repeated delays in callbacks or updates, along with visits or handoffs that did not happen as expected. Representative review excerpt: "They respond to my questions with 'Larry said he will check on it today.' and 'I just text him that you are asking for an update' but they never follow..."
Timeline reliability
Timeline Reliability7.2/10
Reviewers mostly describe the project schedule as well explained and, in many cases, executed smoothly. Still, a small set of complaints points to missed appointments, delayed inspections, and activation steps that took longer than expected.Solar.com's composite of published customer feedback, not a customer quote
Timeline explained up front. Several reviewers say the company gave a clear explanation of the work sequence and how the project would move from start to finish. Representative review excerpt: "They gave me a very good explanation first about all the technology, then about the timeline of how the work would be done, and how they would work with the..."
Smooth delivery on many jobs. Other reviewers describe the project as moving efficiently, including installations that were completed without major scheduling problems. Representative review excerpt: "We had an outstanding experience with The Big Deal Solar for our pool solar removal and reinstallation From start to finish, their professionalism, expertise, and customer service were top-notch."
Some missed scheduling steps. A few reviewers report no-shows, delayed inspection work, or appointments that were confirmed but did not happen on schedule. Representative review excerpt: "I was very happy to get their service,solar pannels for my pool but the last inspección was never done , I waited and the got stood up 3 more times..."
Workmanship & site care
Workmanship8.5/10
This is the strongest category in the review set. Reviewers consistently praise the installation quality, professionalism, and cleanup, with no recorded complaints in the evidence set.Solar.com's composite of published customer feedback, not a customer quote
High-quality installations. Reviewers repeatedly describe the completed work as well done, including panel, battery, and pool-solar projects. Representative review excerpt: "TBD Solar has genuinely impressed us with the projects at our home including a 42 panel system install with 2 batteries as well as a rehab of the solar pool..."
Professional crew and cleanup. Customers also say the crews worked neatly and left the site clean when the job was finished. Representative review excerpt: "Work is incredibly clean, quick on the work and cleaned up perfectly before leaving."
Long-term support & performance
Long-Term Support7.0/10
Reviewers mostly report helpful post-install support, including troubleshooting and repairs after systems were already running. A smaller set of complaints suggests that service after turn-on is not always seamless, especially when monitoring or equipment issues come up later.Solar.com's composite of published customer feedback, not a customer quote
Helpful troubleshooting after install. Some reviewers say the company diagnosed problems quickly and got systems running again after issues appeared. Representative review excerpt: "They came out, quickly diagnosed the issue with my solar panels, and got everything fixed and running again in no time."
Good follow-up on repairs. Reviewers also mention prompt fixes for component problems, including replacement work handled after the original install. Representative review excerpt: "Only issue is faulty valve leaked, but they replaced with new valve quickly for no charge!"
Post-install service concerns. A few reviewers report difficulty getting help when a system or monitoring component stopped working after installation. Representative review excerpt: "I wanted to install a battery and get a service since my Gateway is no longer reporting and we can't get it working."
How this is built: category scores and summaries weigh the company's full published rating record (19 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.