Top Hat Energy Reviews

Reviewers generally describe Top Hat Energy’s sales process as clear and informative. They often say consultations covered system options, installation details, and related costs, with little sign of pressure or confusion in the review set.Solar.com's composite of published customer feedback, not a customer quote

Clear consultations. Reviewers say the consultation process was thorough, with multiple system configurations and a good explanation of installation details and costs. Representative review excerpt: "After Top Hat's consultation, where they offered 3 or 4 system configurations that would work for me, covered every aspect of the installation, and related costs, I chose a package..."

Reasonable initial pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "I called Top Hat for an appointment, Jeremy came by to view our situation, and then provided a quote that was far less than anticipated."

Helpful follow-up. Reviewers also describe the team as helpful when projects changed or when customers needed additional guidance after the initial proposal. Representative review excerpt: "As the project evolved I continued going back to Top hat for odds and ends and they were always very helpful and gave all I need and more."

Reviewers are mostly positive about pricing clarity, written change orders, and fair-feeling quotes. A small number of complaints mention rebate timing or paperwork-related issues, so this category reads as positive-to-mixed rather than uniformly strong.Solar.com's composite of published customer feedback, not a customer quote

Clear pricing communication. Several reviewers say Top Hat explained what was and was not included, and used written change orders to reduce ambiguity when plans changed. Representative review excerpt: "They were good at communicating what was and was not provided and provided written change orders when I wanted to change something so there was never a gray area on..."

Fair-feeling quotes. Customers also describe the pricing as fair or reasonably priced, including when the work involved additional engineering or replacement work. Representative review excerpt: "Again, Top Hat staff were so very kind, explained the process, and once materials were available scheduled and replaced the panels quickly for a very fair price."

Rebate and paperwork complaints. A small set of reviewers report frustration with rebate timing and incentive paperwork, including delays and follow-up issues tied to those processes. Representative review excerpt: "Top Hat should stay with wood stoves and not take on the Solar market - especially when they screwed-up the very important PGE/SGIP paperwork multiple times, denied me my rebate..."

Most reviewers describe the team as responsive, communicative, and helpful during project coordination. There are a few complaints about slow callbacks, repeated follow-up, and paperwork or handoff problems, but they appear uncommon relative to the overall volume of praise.Solar.com's composite of published customer feedback, not a customer quote

Responsive project updates. Reviewers frequently say the team was responsive and timely when setting estimates, answering questions, and keeping projects moving. Representative review excerpt: "Terry, Jeremy and team were responsive and timely with my request for an estimate to have a solar power system installed."

Clear communication. Customers also note good communication and describe the staff as keeping them informed throughout the process. Representative review excerpt: "Very responsive with good communication at reasonable fees."

Follow-up frustrations. A small number of reviewers describe difficulty getting callbacks or needing repeated emails to resolve issues, including paperwork-related problems. Representative review excerpt: "I must have sent 5 or 6 emails over the past 4 months bothering Top Hat to fix the issue."

Reviews are mostly positive about schedule adherence, permitting follow-through, and finishing jobs on time or ahead of quote. A few complaints mention lengthy delays tied to installation, rebates, or post-install follow-up, but those are a minority of the evidence reviewed.Solar.com's composite of published customer feedback, not a customer quote

On-time work. Some reviewers say crews arrived as promised and finished earlier than expected. Representative review excerpt: "They showed up on time as promised & finished the job earlier than quoted."

Persistence through permitting. Reviewers also describe the team as persistent with city or utility approval processes, continuing to follow through over long timelines. Representative review excerpt: "Jeremy, with his years of study of structural and electrical engineering, was persistent in his repeated contacts with the City and after many months of negotiation and providing load-bearing calculations..."

Delay complaints. A few customers report long delays around installation, rebates, or follow-up activation work. Representative review excerpt: "When they finally came back out four months after install to connect the monitoring system, they did it wrong."

Most reviewers describe solid installation quality, professional crews, and attention to appearance and cleanup. There are a few complaints about installation mistakes or damage concerns, so the picture is positive overall but not perfect.Solar.com's composite of published customer feedback, not a customer quote

Careful installation. Reviewers often describe the crew as efficient and meticulous, with installations that looked clean and were placed thoughtfully. Representative review excerpt: "Top Hat's crew was efficient and meticulous in installing 16 panels on our south-facing roof and placed the inverter in an inconspicuous place not visible from the street or sidewalk."

Professional crew behavior. Customers also say the installers stayed on task, explained the work during the process, and handled the job professionally. Representative review excerpt: "On the install, Chris kept his crew on task and explained the installation to me throughout the entire process."

Occasional workmanship issues. A small number of reviewers report problems with installation quality or other site-related issues that required additional attention. Representative review excerpt: "I'm annoyed that something else was done poorly in the original message installation, but thrilled the person they sent was aware of the clicking and had the integrity to investigate..."

This is one of Top Hat Energy’s strongest areas in the review set. Reviewers frequently say systems continued producing well, the team helped with service needs after installation, and support was effective when post-install issues came up, though a few customers reported unresolved repair concerns.Solar.com's composite of published customer feedback, not a customer quote

Strong ongoing production. Reviewers commonly report that their systems continued producing well after installation and that equipment like the inverter kept working as expected. Representative review excerpt: "Lol Anyways To this day I never had a roof leak, the panels are still producing the same as usual and the inverter is doing its job and I dont..."

Helpful post-install service. Some customers say the team stepped in when they needed help after the system was already operating, including service on off-grid or other follow-up issues. Representative review excerpt: "David helped us out when we had no power on our off grid system!"

Unresolved service complaints. A few reviewers describe periods without production or report that repair issues were not resolved quickly after repeated requests. Representative review excerpt: "I was without solar production for 4 months because of Top Hats service and product."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.