Sales & proposal integrity
Sales Integrity7.4/10
Reviewers generally describe the sales process as clear, patient, and easy to understand. The available feedback centers on honest answers, quick quotes, and expectations that felt straightforward rather than pressured.Solar.com's composite of published customer feedback, not a customer quote
Clear, patient explanations. Reviewers say questions were answered carefully and that the sales conversation felt patient and informative, even when they had many follow-ups. Representative review excerpt: "He is always available to answer questions and was very patient with all our many questions."
Straightforward and trustworthy. Several reviewers describe the company as honest in how it presented the project and what to expect. Representative review excerpt: "If you are looking for a honest solar company I would choose Triple Line Solar!"
Fast proposal turnaround. Reviewers also mention receiving quotes quickly and moving from inquiry to installation without a drawn-out sales process. Representative review excerpt: "To give you and idea of how quick it was I first spoke with Jeff in the Middle of May inquiring about solar, it was installed in July, and fully..."
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mostly positive, but this is one of the more mixed areas in the review set. Reviewers praise savings and value, while a small number describe reimbursement and contract-related money concerns.Solar.com's composite of published customer feedback, not a customer quote
Value and savings mentions. Some reviewers say the quote structure made the project feel like a good value and that they were able to save money on the same system they expected to buy. Representative review excerpt: "I received a quote and was shocked that I was able to save over $3000 for the same exact solar system."
Upfront cost discussion felt reasonable. Reviewers note that project costs were discussed in a way that did not feel surprising to them, with one reviewer describing financing and project timing as part of the normal solar process. Representative review excerpt: "With these kind of projects it's pretty much guaranteed there will be some sort of delay with financing, parts, inspection, permits, weather, etc."
Money follow-through concerns. A small number of reviewers report extra out-of-pocket spending and say promised reimbursement did not arrive, which left them with unresolved price concerns. Representative review excerpt: "I had to spend more money to finish my system and never got reimburse, as he said he would."
Communication & coordination
Communication7.4/10
Most reviewers describe responsive communication and helpful follow-through during the project. The main complaint pattern is that a small number of reviewers say calls or emails were not returned and that warranty-related communication was weak.Solar.com's composite of published customer feedback, not a customer quote
Responsive to questions. Reviewers frequently say the company replied quickly, answered questions, and stayed patient through the decision process. Representative review excerpt: "He has been quick to respond with any questions I have and is always happy to help."
Timely updates and callbacks. Several reviewers report that calls were returned in a timely fashion and that coordination stayed smooth during the project. Representative review excerpt: "Answered all my questions and returned my calls in a timely fashion it was great!"
Warranty communication gap. A few reviewers say communication dropped off after installation, especially when they were seeking warranty help or follow-up service. Representative review excerpt: "Does not respond to warranty work, just wants to install and move on."
Timeline reliability
Timeline Reliability7.2/10
Reviewers mostly describe the project timeline as dependable, with some noting quick quoting and clean work completed on schedule or ahead of schedule. There is one notable complaint tied to a project dispute, but it is not the dominant pattern in the timeline feedback.Solar.com's composite of published customer feedback, not a customer quote
Quick start and completion. Reviewers mention getting quotes quickly and moving from first contact to installation in a relatively short period of time. Representative review excerpt: "I contacted him late last year and he got me a quote extremely quick and then it took us a couple months to bite the bullet and decide to get..."
Ahead-of-schedule delivery. Some reviewers say the install itself was completed cleanly and ahead of schedule, including the monitoring setup and final appearance. Representative review excerpt: "No exposed wire conduit, no exposed inverters on the outside of the house, wifi monitoring and install was super clean ahead of schedule."
One project-delay dispute. A small number of reviewers describe a project dispute that affected how a battery or panel agreement moved forward, which they experienced as a timeline problem. Representative review excerpt: "(AGAIN) he has lost his contractors license and now he said that he is going to cancel our agreement for installation of batteries and resubmit for the incomplete panels."
Workmanship & site care
Workmanship8.1/10
This is the strongest-scoring area in the review set. Reviewers consistently describe the installation work as clean, professional, and well-finished, with attention to site appearance and cleanup.Solar.com's composite of published customer feedback, not a customer quote
Clean, low-profile installs. Reviewers say the finished installation avoided visible clutter and looked neat on the home exterior. Representative review excerpt: "No exposed wire conduit, no exposed inverters on the outside of the house, wifi monitoring and install was super clean ahead of schedule."
Professional crew execution. Several reviewers describe the install crew as doing a wonderful job and leaving the site in good condition. Representative review excerpt: "Jeff has installed solar on our two houses and did a wonderful job!"
Good finish details. Reviewers also point to careful patch-up work and attention to cosmetic details after the solar work was done. Representative review excerpt: "His drywall guy was so good I asked if he could do some touch ups on the house when he was done with the solar patch up work."
Long-term support & performance
Long-Term Support5.0/10
Long-term support and post-install performance is the weakest area in the review set. While some reviewers report helpful maintenance and successful issue resolution, others say warranty follow-up was limited or that they had to cover extra costs themselves.Solar.com's composite of published customer feedback, not a customer quote
Helpful maintenance follow-up. Some reviewers say the company remained available after installation and helped with maintenance or troubleshooting when they had questions later on. Representative review excerpt: "He installed our solar system about 3 years ago and any time we have a question or need some maintenance, he is always quick to help."
Post-install repairs resolved. A few reviewers report that system issues were addressed successfully after the install, including basic repairs that restored production.
Warranty support concerns. A small set of reviewers say warranty work was not handled to their satisfaction and that they had to spend additional money to finish their system. Representative review excerpt: "Does not respond to warranty work, just wants to install and move on."
How this is built: category scores and summaries weigh the company's full published rating record, the most recent and most relevant review texts, and recurring feedback themes verified acrossYelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.