Trout Electric Reviews

Reviewers most often describe the sales and proposal process as clear, helpful, and consultative, with many saying the team talked through options and expectations up front. The main complaints are less common but center on scope changes, pricing concerns, and a few estimate-related frustrations.Solar.com's composite of published customer feedback, not a customer quote

Helpful quote conversations. Many reviewers say the estimate process was informative and that staff took time to explain options and answer questions before work began. Representative review excerpt: "Initial quote discussion was incredibly helpful, talked through all the options, listened to my ridiculous ideas and told me why they wouldn't work but how to achieve what we were..."

Prompt and responsive bids. Several customers report quick quote visits and a smooth first contact, which they felt made the proposal process easy to move forward with. Representative review excerpt: "They came out the next day to give me a quote on some electrical outlets I needed removed from a demoed bbq island."

Estimate and scope concerns. A smaller set of reviewers describe disagreements about what was included, higher-than-expected quotes, or concerns about the honesty of the estimate process. Representative review excerpt: "This company refused to send an electrician to the house if we weren't personally there just to look at the garage and give us an estimate."

Pricing feedback is generally favorable, with many reviewers saying the quoted amount was clear and the final cost matched expectations. At the same time, this is a more mixed category than the workmanship and communication ratings, with some customers raising concerns about high quotes, billing processes, and surprise-cost sensitivity.Solar.com's composite of published customer feedback, not a customer quote

Upfront pricing details. Reviewers frequently say estimates were explained clearly, sometimes with extra information about available rebates or ways to lower the overall installation cost. Representative review excerpt: "The quote they sent also included additional information such as what potential rebates may be available and how to make the overall installation cost better."

Cost matched the quote. Some customers report that the final charge matched the quoted price and that the work was completed as promised. Representative review excerpt: "The cost for the new part and installation was at their quoted price and done perfectly."

High-cost and billing complaints. The main complaints involve pricing feeling high, confusion around billing, and concern about how charges were handled or explained. Representative review excerpt: "My complaint is with their billing costs, processes, and customer service."

Reviewers mostly describe strong communication, organized scheduling, and steady project follow-through. Complaints are present but relatively limited, and they tend to focus on delayed replies, weak follow-up, or frustration with specific policy or discount communication.Solar.com's composite of published customer feedback, not a customer quote

Responsive office and scheduling. Many reviewers say the company was professional and responsive from the first call through appointment setting and project updates. Representative review excerpt: "When I called their office, I was greeted professionally and received an appointment for the next day."

Proactive project updates. Customers also mention helpful coordination during the job, including permit-related follow-up and clear next-step communication. Representative review excerpt: "One week after installation Itzel reached out via email to let me know the permit was almost finalized and all I had to do was to reach out to the..."

Delayed follow-up in some cases. A smaller group of reviewers report slow replies or difficulty getting callbacks after the initial contact or after a service issue. Representative review excerpt: "They were not responsive, they responded after 2 days"

Most reviewers say projects were completed on schedule or within a reasonable window, and several note that permit or activation steps were handled with limited effort on their part. The main watch-outs are occasional delays, scheduling friction, or jobs taking longer than originally estimated.Solar.com's composite of published customer feedback, not a customer quote

Arrived as scheduled. Reviewers commonly mention on-time arrivals and work starting within the quoted service window. Representative review excerpt: "On the day of the install, Matt and Antonio arrived early within the two hour window that was provided during quoting and were very professional the entire time."

Permit and activation help. Some customers say the team handled permit steps and coordination with utilities or inspectors, which helped keep the project moving. Representative review excerpt: "Job: install 14-50 NEMA outlet in an underground parking lot for EV charging in a small apartment complex and coordinate with Santa Monica permit building and safety office & SCE."

Occasional delays. A few reviewers report that the job took longer than expected or that scheduling did not move as quickly as they hoped. Representative review excerpt: "Recently I Was Very Disappointed on their lack of ability to work me on their schedule in a timely manner especially after doing work for me before"

This is the strongest category in the review set. Reviewers overwhelmingly praise the quality of the installation work, the professionalism of the crews, and the cleanup afterward, with only a small number of complaints about cosmetic issues or isolated workmanship concerns.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Many customers describe the installers as polite, professional, and knowledgeable during the job. Representative review excerpt: "They did an amazing job and were polite, professional and very informative on what the job entailed."

Clean, careful workmanship. Reviewers frequently say the work was done well and that the site was left clean when the crew finished. Representative review excerpt: "Their workmanship was excellent, and they left everything clean when they were finished."

Limited site-care complaints. The few negative comments in this category mention cosmetic marks, incomplete fixes, or other minor installation-related concerns. Representative review excerpt: "I had to repaint my ceiling because they left pen marks, not sure why they didn't use pencil to mark their guide lines."

Post-install feedback is mostly positive, with reviewers saying their systems worked well and that follow-up service was helpful when needed. The smaller complaint pattern focuses on unresolved issues, service-visit dissatisfaction, or concerns about how follow-up was handled after the initial work.Solar.com's composite of published customer feedback, not a customer quote

Systems working well. Several reviewers report that the installed equipment or electrical work continued to operate properly after completion. Representative review excerpt: "The unit is working perfect and no issues so far."

Helpful post-install service. Some customers say follow-up visits or later support were handled patiently and effectively. Representative review excerpt: "He was very diligent and patient with the process and we are so thankful and happy with the results."

Unresolved follow-up concerns. A few reviewers describe lingering problems after service or dissatisfaction with how post-install issues were addressed. Representative review excerpt: "lol, poor quality work, they ordered another one and took mine with them, my issue wasnt fixed yet the invoices kept coming and nothing was fixed"

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.