Sales & proposal integrity
Sales Integrity7.4/10
The main complaint pattern centers on pressure, contract expectations, or systems not matching what reviewers believed had been agreed to.Solar.com's composite of published customer feedback, not a customer quote
Clear, professional proposals. Reviewers describe a recurring pattern in this area. Representative review excerpt: "They had a professional presentation for a proposed system, and they professionally and timely installed an upgraded electrical panel and 10.5 kw system."
Good coordination on the front end. Several reviewers report that the team helped spec out systems and kept project details moving without confusion. Representative review excerpt: "It was great working with Ben Vanni for speccing out and coordinating our 12 kw solar install in Pleasanton CA."
Pressure and contract mismatches. A smaller set of reviewers describe pressure during sales or say the installed system did not fully match the original contract expectations. Representative review excerpt: "It was a high-pressure situation where we felt they were trying to lock us into a contract we weren't comfortable with."
Price & financing transparency
Price Transparency6.4/10
Feedback on pricing and financing is mixed.Solar.com's composite of published customer feedback, not a customer quote
Pricing pricing for many customers. Reviewers describe a recurring pattern in this area. Representative review excerpt: "They were competitive on the pricing, installed the system exactly as I wanted it and did it quickly and efficiently."
Some positive value comments. A number of reviewers tie their satisfaction to the installed system and report that the experience felt worth the cost. Representative review excerpt: "I have definitely seen the difference in my PG&E bill!"
Deposit and price-change complaints. Other reviewers say they ran into refund friction, surprise charges, or a contract price that changed after the original quote. Representative review excerpt: "When we requested our deposit back—before any equipment was ordered or installation began—the company initially refused, claiming it was 'passed' the point of a refund."
Communication & coordination
Communication8.4/10
This is one of the strongest areas in the review corpus. Reviewers frequently describe the team as responsive, informative, and organized from planning through follow-up, with only a few complaints about inconsistent phone coverage or delays in getting answers.Solar.com's composite of published customer feedback, not a customer quote
Strong project coordination. Reviewers repeatedly say staff kept projects on track, coordinated details well, and handled handoffs professionally. Representative review excerpt: "And during this project, Holly and Anahi were amazing in keeping our project on track and coordinating all the minute details with our GC."
Responsive after installation. Many reviewers report timely responses to questions or issues even years after installation. Representative review excerpt: "They always kept me informed and since installation about 5 years they have always responded to my questions or issues in a timely manner."
A few communication breakdowns. A small number of reviewers mention inconsistent phone support or difficulty getting clear answers when they needed help. Representative review excerpt: "I thought my decision was made with this company but my concern is WHY every time I call there is someone new answering the phone."
Timeline reliability
Timeline Reliability7.6/10
Reviewers mostly say the company managed the process well across design, permits, inspections, and utility permission to operate. At the same time, some describe longer-than-expected waits tied to inspections, utility steps, or other coordination points.Solar.com's composite of published customer feedback, not a customer quote
Generally organized process. Many reviewers say the team kept the project moving and handled permits and utility coordination on their behalf. Representative review excerpt: "Their team demonstrated expertise across all phases—design, permitting, installation, and securing utility permission to operate."
Timely updates during the project. Several reviewers report that they were kept informed and that the work moved at a reasonable pace once the process was underway. Representative review excerpt: "United solar was very punctual and took care of everything in a timely matter kept me informed of the process and any issues came up after installation were well addressed..."
Some delays around inspections and PTO. A few reviewers describe longer waits for inspections, city approval, or permission to operate after the system was installed. Representative review excerpt: "The entire process took a few months due to coordination between various entities - installation, permits, city approval, PG & E interaction - but in the end, we are very..."
Workmanship & site care
Workmanship8.4/10
Reviewers generally speak positively about installation quality, professionalism, and cleanup. Complaints are relatively rare, but a few reviewers mention minor sloppiness, property damage, or unresolved site issues.Solar.com's composite of published customer feedback, not a customer quote
Professional installation crews. Many reviewers describe the installers as knowledgeable, technically competent, and professional on site. Representative review excerpt: "They were very professional, knowledgeable, and the staff who installed this system very technically competent!"
Good handling of issues during install. Several reviewers say the team handled installation issues smoothly and kept communication professional throughout the work. Representative review excerpt: "While a few issues arose during installation, they handled everything smoothly and professionally."
A few site-care complaints. A small number of reviewers report sloppy cleanup or minor property damage during installation. Representative review excerpt: "The installers were fine, a little sloppy at times - dropped rails on a plastic planter which broke, left behind wire shrouds but they were friendly and speedy."
Long-term support & performance
Long-Term Support8.7/10
Long-term support and post-install performance receive very strong feedback. Reviewers frequently say the system performs well, monitoring or gateway issues were addressed, and the company continued to respond after the initial install.Solar.com's composite of published customer feedback, not a customer quote
Strong post-install follow-through. Reviewers often say the company stayed responsive after turn-on and helped resolve questions or service needs. Representative review excerpt: "United solar was very punctual and took care of everything in a timely matter kept me informed of the process and any issues came up after installation were well addressed..."
Support for troubleshooting. Some reviewers report that technicians came back to troubleshoot monitoring or gateway problems after the system was live. Representative review excerpt: "I had a problem with connecting to my gateway so they sent a technician out to troubleshoot the problem."
A small number of performance concerns. A few reviewers mention issues tied to system setup or post-install follow-up that did not meet their expectations. Representative review excerpt: "I have signed a contract for x Kw , however the system is setup for x-1.5 KW , the way the system is designed is based on amount of solar..."
How this is built: category scores and summaries weigh the company's full published rating record (76 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.