Urban Design Reviews

Reviewers mostly describe clear proposals, helpful guidance, and straightforward follow-through during the sales process. A smaller set of complaints centers on pricing expectations and how costs were explained after signing, so this category reads positive overall with a few watch-outs.Solar.com's composite of published customer feedback, not a customer quote

Helpful proposal guidance. Reviewers say the team took time to review usage, compare system options, and explain the proposal process in a way that built confidence. Several describe the early sales conversations as patient and responsive. Representative review excerpt: "Natalie worked with us to review our energy usage, compare system options, get the contract set up, and took the lead on getting our rebate paperwork completed and submitted."

Clear, timely proposals. Reviewers also report receiving proposals quickly and having useful back-and-forth to refine the right setup for the home. That pattern suggests the company was generally engaged during the design and quoting stage. Representative review excerpt: "Within 2 days, Natalie, called me and said she had a proposal for me to look at whenever it was convenient for me."

Cost expectation concerns. A smaller number of reviewers say their understanding of the final cost did not match what they later found, or that they had to dig deeper into contract details after putting money down. These comments point to occasional friction around sales clarity rather than a broad pattern. Representative review excerpt: "After we put half down I then began to look into the real cost by getting quotes founding out ( I called the manufacture ) the case should have only..."

Feedback on pricing is more mixed than most other categories. Many reviewers describe fair pricing and smooth payment discussions, but complaints focus on rebates, final charges, and extra costs that were not fully understood upfront.Solar.com's composite of published customer feedback, not a customer quote

Generally fair pricing. Some also note that the work was completed professionally for the amount charged. Representative review excerpt: "These guys gave me a fair price and provided exceptional service."

Payment terms explained well. Reviewers mention that staff were upfront about final payment and that financing or project costs were handled without major confusion in many cases. That said, this feedback is not universal across the corpus. Representative review excerpt: "Sean was good in his words regarding the final payment."

Rebate and extra-charge concerns. Complaint patterns mention rebate timing, surprise add-on charges, and confusion about being billed for time or tasks customers did not expect to pay for. These reviews suggest that price and financing details were not always transparent to everyone. Representative review excerpt: "your rebate does not come in all at once it dribbles in over the next couple of years so as to keep your payments the same for the life of..."

Reviewers overwhelmingly describe responsive communication and strong coordination from scheduling through project completion. The few complaints are isolated and mostly involve difficult contact moments or confusion about who was handling a specific issue.Solar.com's composite of published customer feedback, not a customer quote

Responsive support. Many reviewers say staff answered questions quickly, stayed in touch, and helped move projects forward without the customer needing to chase updates. Several describe the team as proactive and easy to reach. Representative review excerpt: "Megan the scheduler and Trent the installer was absolutely amazing!"

Good handoffs and issue-solving. Reviewers also report that the company helped coordinate with schedulers, installers, and service staff, including follow-up on repair or warranty-related needs. This suggests solid ownership across handoffs and after-install support. Representative review excerpt: "They also installed a cellular card in the solar system at our other home and are currently helping us handle an LG battery warranty claim."

A few coordination gaps. A small number of reviewers say they had to make their own calls or felt communication became frustrating in specific situations. These comments show occasional friction, but not a dominant pattern in the review set. Representative review excerpt: "I did a lot of my own calls with Tesla, and had to share with them who to contact for the same info."

Most reviewers describe installation, permitting, inspection, and activation as moving on schedule or with clear updates. Complaint volume is very low, though there is at least one report of a job taking longer than originally scheduled.Solar.com's composite of published customer feedback, not a customer quote

On-time starts and clean handoffs. Reviewers say crews arrived when expected, got to work promptly, and kept the project moving. Some also mention the company handled permits and utility coordination without adding stress for the customer. Representative review excerpt: "They all arrived on time, got right to work, did a great job on installing everything, and cleaned up all the job debris."

Permits and inspection progress. Several reviewers describe quick transitions from install to inspection and utility sign-off, with the company managing scheduling details along the way. That pattern supports a strong reliability read for project timing. Representative review excerpt: "Urban Designs did a great job handling all the permits and scheduling with PG&E to disconnect and reconnect the power."

Occasional delay on install duration. One reviewer says the installation took substantially longer than the originally scheduled window. This appears to be an exception rather than a common complaint in the corpus. Representative review excerpt: "They scheduled 1 day for installation but it took them 5 days!"

Feedback on workmanship is strongly positive overall. Reviewers frequently describe professional crews, clean job sites, and solid installation quality, with only a couple of isolated concerns about specific finish details or repair work.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Reviewers consistently describe technicians and installers as friendly, professional, and knowledgeable. Many say the crew did what was promised and delivered a high-quality result. Representative review excerpt: "Had the A service done by Urban Design the technician was friendly and very professional and new his stuff."

Careful installation and cleanup. Customers also report that crews arrived on time, completed the work efficiently, and cleaned up debris afterward. This is one of the strongest themes in the review set. Representative review excerpt: "They all arrived on time, got right to work, did a great job on installing everything, and cleaned up all the job debris."

Isolated workmanship complaints. A small number of reviews mention specific concerns such as finish details or repair attempts that did not meet expectations. These complaints are present, but they are not widespread relative to the larger body of positive feedback. Representative review excerpt: "My only gripe is I still don't understand why they painted the exposed conduit on the roof as part of the deal, but wanted to charge me extra to paint..."

This is the strongest category in the review set. Reviewers frequently describe systems working well after install, helpful troubleshooting, and attentive warranty or repair support, with only a few isolated complaints about monitoring or service billing details.Solar.com's composite of published customer feedback, not a customer quote

Strong post-install help. Reviewers say the company stepped in after installation to troubleshoot problems, repair equipment, and help keep systems running. Several describe technicians as knowledgeable and responsive during follow-up service. Representative review excerpt: "I was needed help with an SMA inverter that had stopped working and I contacted Urban design solar for assistance in the troubleshooting and repair."

Systems performing well. Multiple reviewers report that their systems were working well or flawlessly after the install period. That pattern supports a strong read on post-install performance. Representative review excerpt: "Now six months in the system is working flawlessly."

Limited monitoring and warranty confusion. A few reviewers mention confusion about monitoring instructions, warranty coverage, or repair billing. These issues appear limited relative to the overall volume of positive post-install feedback. Representative review excerpt: "I am somewhat disappointed in the solar monitoring online, particularly that there was little explanation or instruction about the site."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.