Urban Energy Reviews

Reviewers mostly describe the sales process as knowledgeable and low-pressure, with several saying the team helped them understand product choices and fit the system to their home. The main complaint pattern is not common, but one review describes contract changes and delays during an earlier attempt to move forward.Solar.com's composite of published customer feedback, not a customer quote

Knowledgeable guidance. Reviewers repeatedly say the sales team explained system options clearly and helped them choose components that fit their needs. Representative review excerpt: "By far, Keith was the most knowledgeable of any of the sales representatives that I had spoken to."

Helpful fit for the home. Several customers describe sales support that focused on practical design considerations, including visibility and how the system would work with the property. Representative review excerpt: "We are owning a Cliff May house, so installing a PV system as invisible and non invasive as possible was key."

Contract change concern. One reviewer reports frustration with delays and changes made to the contract during an earlier solar attempt, so this area is not uniformly smooth. Representative review excerpt: "Last year I attempted to install a solar system with one of the "Big" companies, but I ditched the effort after delays and frustrations with changes made to the contract..."

Feedback on pricing and financing is generally positive, with reviewers describing responsive quoting and reasonable pricing. A few comments also reference incentive timing or bill offsets, but there are no repeated complaints about hidden costs or deposit issues in the review set.Solar.com's composite of published customer feedback, not a customer quote

Responsive quotes. Reviewers say pricing information was provided promptly when they needed it, including same-day or next-day quoting in service situations. Representative review excerpt: "A technician came out a day later, diagnosed an inverter failure, and provided a quote the same day."

Reasonable pricing. Some customers describe the company as reasonably priced when they needed solar-related work over time. Representative review excerpt: "We've have had our panels for over 13 years with a couple of problems here and there and we always had difficulty finding a competent, responsive, reasonably priced companies to..."

Incentive timing context. One reviewer mentions monthly bill offsets and a possible year-end refund, which fits the broader theme of customers discussing incentive timing and savings outcomes rather than surprise charges. Representative review excerpt: "I get a $10 bill each month from Edison it pays the taxes and fees and I might get a refund at the end of the year because I switch..."

Communication is one of the stronger themes in the review set, with many customers describing quick responses, patient explanations, and active follow-through. There is one complaint about poor communication, but the overall pattern is that reviewers felt informed and supported through the job.Solar.com's composite of published customer feedback, not a customer quote

Fast replies. Reviewers say emails were answered quickly and that questions were handled with practical guidance rather than delays. Representative review excerpt: "Mark responded to my email in about an hour and provided some "do it yourself" things to try."

Clear explanations. Customers describe the team as knowledgeable and patient when walking through system details and project decisions. Representative review excerpt: "Mark was exceptionally knowledgeable and patient in explaining the factors affecting our system, including how the panels should have been installed to account for their weight and proper roof support."

Communication complaint. One reviewer reports poor service paired with poor communication, which shows the issue can occur even though it is not the dominant theme. Representative review excerpt: "So, poor service matched with poor communication."

Reviewers mostly report that scheduling and project steps moved along reliably, including permit handling and activation-related work. The comments in this area are strongly positive overall, with no repeated complaint pattern about missed dates or prolonged delays in the review corpus.Solar.com's composite of published customer feedback, not a customer quote

Scheduled start. Some reviewers note that the company followed up on timing and asked when they wanted the work to begin, which suggests organized scheduling. Representative review excerpt: "I couldn't have been more pleased when Mark called about 30 days later to ask "when would you like us to start?" His crew was professional, courteous and neat."

Permit handling. Customers say the team handled permit work and coordination with the city inspector as part of the project flow. Representative review excerpt: "Urban Energy handled everything with our city permit, from drafting and submitting plans and meeting with the city inspector for our final approval."

Smooth project flow. Reviewers also describe the installation and activation process as easy to work with, including battery and panel-related jobs that moved ahead without major friction. Representative review excerpt: "I had Urban Energy install a solar system plus a power wall battery on my home I never thought it would be so easy to work with someone without a..."

Most reviewers describe the crews as professional, neat, and careful about cleanup and equipment work. There are a couple of concerns in the evidence set, so this category is positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote

Clean worksite. Several customers say the crew cleaned up before leaving and handled the job professionally. Representative review excerpt: "The guys did a great job installing the inverter and cleaned everything up before leaving."

Careful crew. Reviewers describe the installers as courteous and neat during the work itself, which supports a positive workmanship impression. Representative review excerpt: "I couldn't have been more pleased when Mark called about 30 days later to ask "when would you like us to start?" His crew was professional, courteous and neat."

Roof and install concern. One review raises concern about whether panels were installed with proper roof support, so workmanship feedback is not entirely one-sided. Representative review excerpt: "Mark was exceptionally knowledgeable and patient in explaining the factors affecting our system, including how the panels should have been installed to account for their weight and proper roof support."

This is the strongest-rated area in the review set, with customers describing good long-term system performance and helpful post-install support. Reviewers also mention warranty work, diagnostics, and app-based monitoring, with no recurring complaint pattern in the evidence provided.Solar.com's composite of published customer feedback, not a customer quote

Warranty help. Customers say the company handled warranty-related work and corrected issues after the original installation. Representative review excerpt: "I first met Mark in 2023 when his company did warranty work on my Sunpower System whereas Other have failed Mark knew the issue and corrected it."

Long-running performance. Reviewers describe systems working well over many years, including inverter-related service after extended use. Representative review excerpt: "My solar system inverter went out after 12 years of usage with no problems until ."

Useful monitoring. One customer highlights an app that makes it easy to understand and manage system information after installation. Representative review excerpt: "They work great and have a nice app with an easy to understand diagram to see and change all on the system."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.