Sales & proposal integrity
Sales Integrity7.3/10
Reviewers generally describe the sales and proposal process as clear, thorough, and low-pressure. Feedback in this category centers on straightforward contract explanations, knowledgeable guidance, and proposals that matched expectations.Solar.com's composite of published customer feedback, not a customer quote
Clear contract guidance. Reviewers say the contract and system details were explained clearly, which helped set expectations before installation. Representative review excerpt: "Clear explanation of contract and systems Happy with my system and the agent Hamdi"
Thorough quote process. Customers describe the quote and paperwork stage as knowledgeable and detailed, with a smooth handoff into installation. Representative review excerpt: "From the quote/paperwork through the installation they were knowledgeable and thorough!"
Value-oriented proposal. Some reviewers say the pricing and product recommendations felt favorable and easy to recommend. Representative review excerpt: "100% recommend viva to anyone looking to get the best products and best prices in town."
Price & financing transparency
Price Transparency6.8/10
The limited review evidence in this category is positive, with customers describing pricing as reasonable and the company as available to answer questions during the project. Reviewers do not raise a recurring pattern of surprise costs or financing confusion in the sourced feedback.Solar.com's composite of published customer feedback, not a customer quote
Reasonable pricing. Reviewers describe the pricing as reasonable and the process as fast, which suggests a straightforward experience for these customers. Representative review excerpt: "New panels installed, old panels reinstalled, without issue, reasonably priced, and fast!"
Questions answered during the project. Customers say the team was available to answer questions about installation and permits, which helped keep the process transparent. Representative review excerpt: "From the start of the project, including installation and operating permits, Viva Energy was always available to answer any questions I had about the system installation."
Communication & coordination
Communication7.6/10
Reviewers consistently praise communication, responsiveness, and project follow-through. Feedback highlights timely answers, clear progress updates, and staff who stayed available throughout the process.Solar.com's composite of published customer feedback, not a customer quote
Responsive support. Customers say the team responded quickly to questions and was easy to work with throughout the project. Representative review excerpt: "Quick responds to questions, and easy to deal with."
Proactive updates. Reviewers describe staff members as communicative about progress and willing to keep customers informed. Representative review excerpt: "Nick is an excellent team leader, and he went out of his way to communicate the progress with me."
Always available. Some customers report that the company stayed available to answer questions at many times, including weekends. Representative review excerpt: "Viva was professional, on time and always available to answer any questions no matter what time - even on weekends."
Timeline reliability
Timeline Reliability7.0/10
Most reviews in this category describe projects moving smoothly and being completed promptly. The small amount of mixed feedback suggests there can be isolated issues, but the broader pattern is still positive.Solar.com's composite of published customer feedback, not a customer quote
Prompt completion. Reviewers say installations were completed promptly and that the team respected both timeline and quality expectations. Representative review excerpt: "They navigated the issues our original contractor was unable to and completed the installation promptly, respecting both the timeline and the quality expectations."
Smooth project pace. Customers also report that communication stayed consistent and that the overall install moved quickly. Representative review excerpt: "They communicated consistently through the entire project and I’m very happy with the install and how quickly everything went."
Isolated equipment-delay issue. One reviewer describes a damaged battery arrival and notes that the team pushed for a replacement instead of proceeding with the damaged unit, which introduces a mixed timeline experience. Representative review excerpt: "My Tesla Powerwall arrived damaged and Tesla said they would send the parts to fix it but Nick said “no way” you need to send us a new one and..."
Workmanship & site care
Workmanship8.0/10
Feedback on workmanship and site care is strongly positive. Reviewers describe professional crews, solid installation quality, and experience handling panel removal and reinstallation when needed.Solar.com's composite of published customer feedback, not a customer quote
Professional installation. Customers say the crew did an excellent job installing the solar panels and keeping the work professional. Representative review excerpt: "The crew also did a awesome job on installing the solar panels."
Knowledgeable teams. Reviewers describe the installation team as knowledgeable and professional across the full job. Representative review excerpt: "Great customer service, knowledgeable teams on all things solar and professional installation of all products."
Roofing-related panel work. Some customers note that the company handled panel removal and reinstallation for roofing work without issue. Representative review excerpt: "Apparently that's something they are very familiar with, and offer; removing and reinstalling panels for roofing."
Long-term support & performance
Long-Term Support6.5/10
Post-install feedback is limited but generally favorable. Reviewers mention system integration and monitoring support, though the small evidence base means this area is less developed than the installation and communication categories.Solar.com's composite of published customer feedback, not a customer quote
Monitoring integration. One reviewer says the team did an excellent job integrating new panels into the monitoring system. Representative review excerpt: "Seth and the Viva installation team did an excellent job of adding solar panels to my existing ones and integrating them into my monitoring system."
Clear system explanation. Another customer reports being happy with the system and says the contract and system details were explained clearly. Representative review excerpt: "Clear explanation of contract and systems Happy with my system and the agent Hamdi"
How this is built: category scores and summaries weigh the company's full published rating record (38 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.