Westhaven Power Reviews

Reviewers are split here, but complaints are more frequent than praise. Positive reviews describe a pressure-free sales process and clear guidance, while negative reviews describe pushy outreach, mismatched project expectations, and cases where the work discussed at sale did not line up with what crews were told to do.Solar.com's composite of published customer feedback, not a customer quote

Proposal mismatches. Other reviewers describe situations where the configuration or promised scope did not match the home or the work crews were prepared to complete, suggesting breakdowns between sales promises and project execution. Representative review excerpt: "The configuration is not correct for my home, even though the sales guy supposedly figured out what I would need from my electric bills."

Persistent outreach. A smaller set of reviews says the company reached out repeatedly to try to sell solar, which came across as intrusive rather than helpful. Representative review excerpt: "These people call relentlessly to try to sell solar."

Pressure-free consults. Some reviewers say the sales process was informative and pressure free, with pros and cons explained clearly enough for them to make an informed decision. Representative review excerpt: "He let me know the pros and cons of Solar, and allowed my wife and I to make an informed decision pressure free."

This category trends negative, with far more complaints than praise. Reviewers mention unclear billing, itemization problems, surprise service charges, and confusion around payment or financing timing, though a few customers say they were satisfied with pricing and savings.Solar.com's composite of published customer feedback, not a customer quote

Billing and invoice concerns. Other reviewers report problems with invoices, billing detail, or extra charges, including requests for itemized documentation and separate service fees they felt were not clearly explained. Representative review excerpt: "Asked them for an itemized invoice and they provided a unless invoice, cost of hardware (solar) panels is pretty black and white."

Payment timing confusion. Reviews also describe confusion around financing or payment timing, with some customers saying they did not understand when money would be paid or refunded. Representative review excerpt: "And according to the wording in the e-mail they sent her regarding the W-9 and payment process, the payment isn't made until the loan is paid off in full anyway..."

Savings and pricing praise. Some reviewers say the pricing felt fair and that the system delivered the savings they expected after installation. Representative review excerpt: "Got solar 2 years ago and have been very happy with the production and pricing"

Feedback on communication is mixed but leans positive in volume, even though a meaningful number of reviewers report slow responses or poor follow-through. Many customers describe helpful staff and clear guidance, while others mention hard-to-reach offices, unanswered questions, or repeated contact attempts that did not resolve issues promptly.Solar.com's composite of published customer feedback, not a customer quote

Helpful follow-up. Some reviewers say staff responded quickly when they needed help after the project, and that individual team members were patient and attentive. Representative review excerpt: "I called a few months later with one tiny help I needed and Daniel was out immediately!"

Clear process guidance. Several customers say they received useful procedural information and step-by-step guidance that made the project easier to follow. Representative review excerpt: "There is a 20 plus pages information guide online about the company and their procedures and also a you tube on each step is sent so a person knows what..."

Hard-to-reach support. Other reviewers describe customer service as unresponsive or difficult to reach, including repeated calls and frustration with getting questions answered. Representative review excerpt: "I’ve been on the phone with you guys or I should say I’ve been on the phone with Abby at the office more than I ever want to."

Timeline feedback is mixed, with some projects moving quickly and others taking much longer than expected. Positive reviews describe smooth permitting and fast installation, while complaints focus on delays, missed timing expectations, and activation or hookup issues that lingered after the install phase.Solar.com's composite of published customer feedback, not a customer quote

Fast, organized projects. Some reviewers say the project moved from consultation through permits and installation in less than a month, with the process feeling clear and well coordinated. Representative review excerpt: "From meeting Energy Consultant Jeff, to having the measurements and permits from Will to the installation by Brian and his crew was less than ONE MONTH."

On-time completion. Other customers report that installers arrived when scheduled and finished the work quickly, sometimes in under a day. Representative review excerpt: "They showed up right on time and finished the installation in under 8 hours."

Delays and activation lag. Complaints describe jobs that ran far past the original timeline, along with delays in hookup or activation after installation was underway. Representative review excerpt: "The initial timeline presented during the sales process suggested installation would begin within a few weeks, but the project was ultimately delayed several months with limited proactive communication."

Workmanship is a relative strength for Westhaven Power, with most reviews praising professional crews, organized installs, and respectful site care. There are still some complaints about installation problems and later workmanship-related concerns, so the section is positive overall rather than perfect.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Many reviewers describe the installation teams as organized, professional, and respectful while working on site. Representative review excerpt: "The crews led by Jarret and Chris were incredibly organized, professional, and kept everything moving smoothly."

Careful, respectful work. Customers also praise crews for being considerate of the home and for leaving the site in good shape after the job. Representative review excerpt: "To everyone who worked on my HAZEL ST home , thank you you guys did a wonderful job and where very respectful of my old Victorian im am going to..."

Workmanship concerns. A smaller set of reviews reports installation-related concerns that surfaced later, including roof or component issues that were described as needing follow-up. Representative review excerpt: "In 2025, during escrow for the sale of the property, a roof inspection identified flashing and vent-related concerns that appeared to fall under the workmanship warranty."

Long-term support and system performance trend positive, with many reviewers reporting good production, useful monitoring, and responsive help after the system was running. Even so, some complaints point to warranty handoff problems, service charges, or systems that needed additional attention after install.Solar.com's composite of published customer feedback, not a customer quote

Strong production and monitoring. Several reviewers say the system performs well and that monitoring the app or battery output has been satisfying after the project was completed. Representative review excerpt: "I look at the app on my phone pretty much every day and it’s wonderful to see how the service is working."

Helpful post-install support. Customers also report positive follow-up from specific staff members when they needed maintenance or a later update. Representative review excerpt: "They split ways and SunPower had no technicians to service for maintenance my Solar, but Tyler that worked for West Haven was my always my go to guy and tried..."

Warranty and service friction. Other reviewers say post-install support was frustrating, especially when trying to resolve warranty or service issues after the system was already online. Representative review excerpt: "They tell you to reach out to the manufacturer who then tells you to reach out to your installer for warranty."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.