Sales & proposal integrity
Sales Integrity6.4/10
Reviewers give a mixed picture of sales and proposal integrity. The available evidence centers on complaints about pricing clarity and expectations, so this section reads more cautiously than the overall profile.Solar.com's composite of published customer feedback, not a customer quote
Overcharge concerns. Some reviewers describe feeling that pricing or proposal terms were not presented in a straightforward way and say they were prompted to compare bids more carefully. Representative review excerpt: "If you use this company for any work I'd get a few quotes first and do your own research so they can't excessively overcharge you like they tried to do..."
Limited evidence base. Only two substantive reviews informed this category, and both are complaints, so the score reflects concern around sales clarity rather than a broad pattern of praise.
Price & financing transparency
Price Transparency6.7/10
Feedback on pricing and financing is mostly positive, with several reviewers saying the final price felt fair or better than expected. There is still a smaller complaint pattern around pricing clarity and cost expectations, which keeps this category from reading as fully clean.Solar.com's composite of published customer feedback, not a customer quote
Reasonable final pricing. Several reviewers say the price was reasonable, that the team worked with them on cost, or that the final amount came in below what they expected. Representative review excerpt: "came out same day and worked with me on the price!"
Lower-than-expected cost. One reviewer reports that the work was completed correctly and that the final price was well under their expectation. Representative review excerpt: "Craig was here bright and early as scheduled, got the job done in a few hours correctly, and was way under what I was expecting to pay"
Pricing clarity concern. A smaller number of reviewers describe concerns about how the job was priced and say they wanted more clarity on what materials and labor should cost. Representative review excerpt: "What they didn't know is that I already had the job priced by a professional electrician who explained what needed to be done and what the materials would cost and..."
Communication & coordination
Communication7.0/10
Communication and coordination trend positive overall, with many reviewers describing timely callbacks, appointment updates, and smooth handoffs. The main complaints involve missed estimates or delayed follow-up, but those appear alongside a larger set of praise for responsiveness.Solar.com's composite of published customer feedback, not a customer quote
Fast callbacks and updates. Reviewers frequently say the team responded quickly, kept them informed about arrival timing, and handled scheduling or emergency calls promptly. Representative review excerpt: "We had a emergency late Sunday and managed to get John Masterson to call us back in less then 5min."
On-site responsiveness. Several reviews describe technicians arriving shortly after being called and being ready to help when they did. Representative review excerpt: "Not only did an electrician come out shortly after I called, Garrett came ready to help!"
Estimate follow-through concerns. A smaller set of reviewers says promised estimates did not arrive on time or at all after repeated follow-up calls. Representative review excerpt: "I followed up by phone a total of four times after that date, about a month apart each phone call, and still never got the estimate."
Timeline reliability
Timeline Reliability7.0/10
Timeline feedback is positive in the limited evidence available. Reviewers describe reliable arrival timing and consistent communication about when crews would show up, with no substantive complaint pattern in the sourced reviews.Solar.com's composite of published customer feedback, not a customer quote
Arrived as scheduled. One reviewer says the crew showed up when expected and completed the job efficiently. Representative review excerpt: "I’ve worked with electrical contractors all over the US and Wonder Electric is one of the highest quality companies I’ve had the pleasure of working with."
Clear arrival windows. Another reviewer highlights being told when the team was coming and how far away they were, which helped the appointment feel organized. Representative review excerpt: "I love the fact that they tell me when they’re coming and how far away they are they’re coming back to install some ceiling fans."
Workmanship & site care
Workmanship7.4/10
Workmanship and site care are described positively in most reviews, with praise for professionalism, technical knowledge, and follow-up fixes. There are a couple of complaints about installation quality and professionalism, but they are outweighed by stronger feedback on job quality and on-site conduct.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Many reviewers describe technicians as polite, knowledgeable, and on time during appointments. Representative review excerpt: "Our technician was polite, knowledgeable, and on time during both appointments this week."
Problem fixed and explained. Reviewers also say issues were resolved cleanly, with technicians walking them through the work before leaving. Representative review excerpt: "Our issue was fixed, he walked us through what he did, properly educating us and confirmed there was nothing else he could do before he left."
Installation mistakes reported. A smaller number of reviews describe installation work that was done incorrectly or with disappointing professionalism. Representative review excerpt: "I had issues with a recently installed mini split, that was installed incorrectly by mini split installers."
Long-term support & performance
Long-Term Support7.0/10
Post-install support and system performance are described positively in the available reviews. Reviewers mention troubleshooting, repairs, and familiarity with older systems, and there is no substantive complaint pattern in this category from the sourced evidence.Solar.com's composite of published customer feedback, not a customer quote
Troubleshooting and repair. One reviewer says the technician listened to concerns, troubleshot the issue, and repaired the problem successfully. Representative review excerpt: "listened to all my concerns, then he did some troubleshooting and was easily able to find and repair the problem."
Older-system expertise. Another review says the technician was familiar with older solar power systems and was able to diagnose errors effectively. Representative review excerpt: "Familiar with older solar power systems like Outback and able to effectively troubleshoot errors."
Serious electrical issue resolved. A third review describes a dangerous electrical problem being fixed after the crew came in and addressed it. Representative review excerpt: "We had a very bad electrical problem between two houses and through that we were getting shocked by our appliances, they came in, fixed it and did a little bit..."
How this is built: category scores and summaries weigh the company's full published rating record (43 Google reviews averaging 4.5 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.