Xero Solar Reviews

Reviewers generally describe the sales process as clear, patient, and low-pressure. Proposal details, system configuration, and coordination around roof work are recurring positives, while a small number of comments point to concerns about how comprehensive bids or expectations were handled.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure proposals. Reviewers say the sales conversations were detailed and patient, with pricing and timelines explained without feeling pressured. Several describe proposal reviews and system configuration discussions as straightforward and sincere. Representative review excerpt: "We had one 'sales' meeting where George worked with us to configure a system and set up a timescale and pricing."

Coordination around roof work. A recurring positive is flexibility when other home projects affected the solar schedule, including waiting for roof replacement and coordinating with roofers. Reviewers frame that as a sign that expectations were handled calmly. Representative review excerpt: "I had to replace my roof and they patiently waited and coordinated with the roofers to get it done properly and I did not receive any pressure at all."

Rare proposal dispute. One review describes a disagreement about what was included in bids and how the process unfolded. That complaint appears isolated relative to the broader set of favorable comments.

Most reviewers describe pricing and project costs as understandable, with several noting reasonable pricing or successful resolution of billing issues. There is one complaint about reimbursement handling, but it is uncommon in the evidence set and the category remains mostly positive.Solar.com's composite of published customer feedback, not a customer quote

Reasonable pricing and clear process. Reviewers often say the pricing felt reasonable and the process was efficient. Some also describe the company as keeping them informed about project-related cost and status details. Representative review excerpt: "Their pricing was reasonable, the process was quick and efficient and we're now happy customers enjoying our solar and backup system (not to mention being much more energy independent and..."

Billing issues resolved. A few reviewers report that the company helped address overcharges or other billing problems after they came up. In those cases, customers describe the follow-through as helpful. Representative review excerpt: "Much to my amazement, they were able to negotiate with SCE to refund me the overcharges that should never have been applied in the first place."

Refund dispute watch-out. One reviewer describes a reimbursement issue and frames it as a point of frustration. That appears to be an isolated complaint rather than a broad pattern in the price feedback. Representative review excerpt: "I'm going to say this again: The owner of this company, Ben, recognized that the mistake was not caused by the client, did the right thing and will reimburse his..."

Communication is one of the company’s stronger themes, with many reviewers saying the team responded quickly, stayed in touch, and followed through on issues. The small number of complaints focus on missed follow-up or delay-related communication, so the overall picture is positive with a few watch-outs.Solar.com's composite of published customer feedback, not a customer quote

Responsive service follow-up. Reviewers frequently describe fast responses when problems came up after installation, including urgent service requests and troubleshooting. They often say the team moved quickly and kept them updated. Representative review excerpt: "When I reached out to Xero Solar on a Friday late afternoon after I discovered that my Solar Panels stopped working, Ben and his team jumped into action to help..."

Strong ongoing contact. Several customers report that staff stayed in touch, answered questions, and followed through until issues were addressed. This comes up as a recurring strength in both project coordination and post-sale support. Representative review excerpt: "She bent over backwards to stay in touch with me and followed through to make sure my issues were addressed."

Delay-related communication concern. A small number of reviews mention frustration about communication tied to permitting or account follow-up. These comments suggest occasional coordination gaps rather than a dominant pattern. Representative review excerpt: "After my last call with our account manager she committed to: 1) share all the communications that led to the delay in permitting and 2) have the owner contact me."

Most reviewers say the company kept projects moving and handled schedule changes with limited disruption. A few comments mention permitting or next-step delays, but the broader pattern is timely installation and active status updates.Solar.com's composite of published customer feedback, not a customer quote

Timely project progress. Reviewers commonly describe the installation process as timely and professional. Some say small issues were corrected quickly enough that the overall schedule was not delayed. Representative review excerpt: "Installation was timely and professional."

Updates through permits and approvals. Customers also note that they were kept informed about permit status, utility approvals, and project progress. That communication appears to have helped reduce uncertainty around timing. Representative review excerpt: "George fielded all our questions, informed us of status and kept us informed about anything that impacted our project (everything from municipal permits, Southern Edison approvals, project progress, to Solar..."

Permit-delay watch-out. One review points to frustration over a delay in permitting and the lack of immediate follow-up. It is a limited complaint, but it does show that timeline management was not flawless in every case. Representative review excerpt: "After my last call with our account manager she committed to: 1) share all the communications that led to the delay in permitting and 2) have the owner contact me."

Workmanship receives consistently strong feedback. Reviewers describe the crews as meticulous, professional, and careful around other home projects, with no complaint pattern in the evidence set.Solar.com's composite of published customer feedback, not a customer quote

Meticulous installation work. Reviewers describe the install team as neat, tidy, and careful in how they carried out the work. The tone of these comments suggests a strong focus on quality and attention to detail. Representative review excerpt: "The entire solar panel and electrical install team took their time, painstakingly plotting each course of action; were neat, tidy and meticulous in every aspect of their work."

Good coordination with roofers. Customers also note careful coordination when solar work had to align with roofing activity. That kind of site coordination is repeatedly framed as professional and considerate. Representative review excerpt: "George coordinated Xero's work to put hardware in place to hold the panels so the roofers could seal the hardware against leaks."

Professional on-site execution. Additional reviews say the installation was timely and professional. Across the evidence set, workmanship feedback is uniformly favorable. Representative review excerpt: "Installation was timely and professional."

Post-install support is another major strength in the review corpus. Customers describe quick help with system issues, warranty repairs, and follow-up service, while the lone complaint is tied to a delayed communication issue rather than a broad service pattern.Solar.com's composite of published customer feedback, not a customer quote

Fast help after system issues. Reviewers say the team responded quickly when panels stopped working or when power quality problems came up. These accounts emphasize practical help after the system was already online. Representative review excerpt: "When I reached out to Xero Solar on a Friday late afternoon after I discovered that my Solar Panels stopped working, Ben and his team jumped into action to help..."

Warranty and update support. Customers also report warranty repairs and software updates being handled while the system kept operating. In those reviews, long-term support is framed as dependable and effective. Representative review excerpt: "We have had a few technical things repaired (under warranty) and some software updates but everything is still working and we haven't had a meaningful power bill in all that..."

One follow-up concern. A small number of comments mention frustration around follow-up after a delay-related issue. That keeps the category from being perfect, but the complaint remains isolated in the broader set of praise. Representative review excerpt: "After my last call with our account manager she committed to: 1) share all the communications that led to the delay in permitting and 2) have the owner contact me."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.