Sales & proposal integrity
Sales Integrity6.8/10
Reviewers mostly describe sales and proposal interactions as clear and helpful, with several noting affordable pricing or straightforward explanations. There is also a smaller complaint pattern around work being done without enough diagnosis or approval discussion, which keeps this area in the mixed range.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers say the company explains things well and helps them understand what is being proposed or serviced. Representative review excerpt: "With a switch of the part with help via video chat with their suppervisor to make sure since it was so old it would work properly, and new thermostat I..."
Affordable and helpful proposals. Some reviewers describe the service as affordable and say it met their expectations for comfort and savings. Representative review excerpt: "Friendly service they were booked till late may called me right away when had a opening and affordable I had called a another ac place and they charged double of..."
Approval concerns. One reviewer reports that work was completed without a clear diagnosis being shared first, which suggests a watch-out around confirming approval before labor begins. Representative review excerpt: "The only thing that I realized after he left, was that he did all the labor to fix it without telling us the diagnosis and seeing if we approved of..."
Price & financing transparency
Price Transparency7.0/10
Reviewers generally describe pricing as reasonable and clear, with positive comments about affordability and no recurring surprise-cost theme in the evidence set. The review corpus also includes mentions of scheduling flexibility, but the pricing feedback itself is consistently favorable.Solar.com's composite of published customer feedback, not a customer quote
Reasonable pricing. Reviewers say pricing felt reasonable and straightforward. Representative review excerpt: "Excellent workmanship, fast response and reasonable pricing."
Good value. Some reviewers describe the pricing as great and say the team answered questions politely and professionally. Representative review excerpt: "Great pricing and the technician was professional and politely answered all of my questions."
Communication & coordination
Communication7.8/10
Most reviewers report responsive communication, clear explanations, and helpful technicians who answer questions. A small number of comments point to occasional gaps in upfront explanation or diagnosis, but those concerns are rare relative to the broader praise.Solar.com's composite of published customer feedback, not a customer quote
Responsive updates. Reviewers frequently say the team responds quickly, keeps them informed, and shows up when needed. Representative review excerpt: "Called mid Friday morning, the tech was out by 5 pm, took just a few minutes for him to find the problem and thankfully had a replacement part on the..."
Helpful explanations. Customers say things are explained clearly and that technicians answer questions in a friendly way. Representative review excerpt: "Things are explained to customers."
Occasional diagnosis gap. One review describes a case where the diagnosis was not clearly discussed before work proceeded, which is a limited coordination concern. Representative review excerpt: "The only thing that I realized after he left, was that he did all the labor to fix it without telling us the diagnosis and seeing if we approved of..."
Timeline reliability
Timeline Reliability7.3/10
Reviewers generally describe timely appointments and on-time arrivals. The evidence does not show a recurring delay pattern, and comments about schedule handling are mostly positive.Solar.com's composite of published customer feedback, not a customer quote
Prompt appointments. Reviewers say they were scheduled quickly and seen on the promised day or time. Representative review excerpt: "They didn’t make me wait long for an appointment, they got me in the very next day and the technician was there at the time I was given."
On-time service. Customers often note that technicians were courteous, on time, and worked promptly. Representative review excerpt: "Always courteous, on time, and will answer any questions."
Workmanship & site care
Workmanship8.1/10
Reviewers mostly describe strong workmanship, professional crews, and efficient installations. The main complaint pattern is limited to site cleanup, while broader comments emphasize careful work and professional behavior.Solar.com's composite of published customer feedback, not a customer quote
Professional crews. Reviewers say employees worked professionally, kept a positive attitude, and did what they said they would do. Representative review excerpt: "Young’s employees all preformed their work with professionalism and a fantastic attitude Everything they said they would do they did and with a smile Thank you"
Complete installations. Customers describe full system installs and removal of old equipment completed efficiently. Representative review excerpt: "Brand-new Bryant Air conditioning unit and Heater installed 2days .plus removal old unit."
Cleanup watch-out. One review asks the company to be more careful about leaving the work area clean, which suggests an occasional site-care issue. Representative review excerpt: "Please be careful not to leave your work area dirty."
Long-term support & performance
Long-Term Support7.5/10
Reviewers describe solid post-install support, including follow-up service, repairs, and regular equipment checks. The feedback is strongly positive overall, with no recurring complaint theme in this category.Solar.com's composite of published customer feedback, not a customer quote
Routine follow-up. Some reviewers say the company comes back for periodic filter changes and equipment checks after installation. Representative review excerpt: "We had a complete system installed with new duct hoses and they come out every 6 months to replace the filter and check the equipment."
Thorough repairs. Reviewers report that technicians diagnose problems carefully and explain what was found. Representative review excerpt: "Emmanuel from Young's Air came out yesterday to fix my unit and was very professional and thorough when diagnosing the problem!"
Responsive service support. Customers also say the team has been helpful when units need service and that replacement parts were available when needed. Representative review excerpt: "Called mid Friday morning, the tech was out by 5 pm, took just a few minutes for him to find the problem and thankfully had a replacement part on the..."
How this is built: category scores and summaries weigh the company's full published rating record (340 Google reviews averaging 5.0 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.