American Solar Advantage Reviews

Reviewers are mostly negative on sales and proposal handling, with complaints centered on unclear expectations, pressure, and promises that did not match later outcomes. A small number of reviewers describe a smoother experience and say the team explained the process clearly.Solar.com's composite of published customer feedback, not a customer quote

Pressure and expectation gaps. Most complaints describe sales interactions that left customers feeling misled or pushed, including concerns about what was promised and what was eventually delivered. Representative review excerpt: "Avoid working with Joseph Smith — he was super charismatic and seemed to be trustworthy and we wanted to sign with a vet owned company but it feels like as..."

Call-backs and promise issues. Reviewers also report repeated outreach after asking not to be contacted, plus situations where promised paperwork or incentive timing did not line up with what they were told. Representative review excerpt: "I called SCE and they didn’t receive my paperwork until August 14 and I’m not under the NEM 2.0 as promised."

Clearer explanations in the best cases. A few reviewers say the sales process was easy to understand and that the company helped simplify terminology during the decision process. Representative review excerpt: "My favorite part was how they simplified the terminology an made me feel really apart of their team."

Feedback on pricing and financing is heavily negative overall. Reviewers frequently mention ongoing loan payments, delayed starts, rebate or incentive timing concerns, and confusion about who was covering costs. A couple of reviewers describe the loan process as straightforward and note partial help with early loan charges.Solar.com's composite of published customer feedback, not a customer quote

Loan and bill overlap. Many complaints focus on paying for the system while still covering utility bills, which reviewers say made the financing feel harder than expected. Representative review excerpt: "We are paying monthly payments on this system and still having to pay Edison."

Rebate and cost concerns. Reviewers also report rebate or incentive timing problems, loan holds, and frustration about unexpected or extended out-of-pocket costs. Representative review excerpt: "They did not honor the rebate nor the 36 months of payments before receiving a form email that they were going out of business."

Straightforward financing for some. A small number of reviewers say the loan process was clear and that the company helped cover some early loan charges when delays occurred. Representative review excerpt: "The loan process was straightforward and American Solar has stepped forward and agreed to cover the first few months of loan charges due to the delays!"

Communication is one of the weakest-rated areas in the review set. Reviewers frequently describe slow responses, missed callbacks, and difficulty getting status updates or a clear owner for the project. A few customers do report responsive staff and organized coordination during the process.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach the team. The most common complaints describe unanswered calls, emails, and texts, along with customers struggling to get any project update at all. Representative review excerpt: "Customer service does not exist, I never get calls, emails or text messages returned."

Unclear handoffs. Reviewers also say it was difficult to determine who was responsible after changes in staff or project ownership, which added to the coordination problems. Representative review excerpt: "It's like a top secret thing trying to find who took over their contracts and such."

Responsive help in some cases. A small group of reviewers say specific staff members were responsive and kept them informed once concerns were escalated. Representative review excerpt: "It took some time, but Ashley, the person who was gathering info from my concern was extremely responsive and as soon as the information was submitted to the VP of..."

Reviewers generally describe timeline and activation performance as unreliable. Delays tied to permits, inspections, and completion dates appear often, and several customers say they were still waiting while payments had already begun. A small number of reviewers say the company ultimately worked through the delays.Solar.com's composite of published customer feedback, not a customer quote

Frequent delay complaints. Most feedback here describes missed completion dates, prolonged waiting periods, or permit-related holdups that stretched the project far beyond the original timeline. Representative review excerpt: "Customer service is the worst, I signed contract on February, I was told it would be completer by April 14, so far nobody answer, nobody inform you, the stage of..."

Activation not completed on time. Reviewers also report systems that were installed but not yet operational, leaving them paying loan costs before the system was active. Representative review excerpt: "The panels were installed 6/1/2023 and have not been operational despite paying 4 months already on the finance loan (on top of my normal electric bill to edison)."

Some issues were eventually resolved. A few reviewers say the project was delayed but that the company still worked to make the experience acceptable by the end. Representative review excerpt: "Although the set up was delayed several times, AS did all and more to make the experience great!"

Workmanship receives a mixed but still complaint-heavy response. Some reviewers praise the install crew as professional and the finished work as clean, while others describe roof leaks, incomplete or incorrect installations, and inspection or repair issues that took time to resolve.Solar.com's composite of published customer feedback, not a customer quote

Leaks and follow-up repairs. Several complaints describe roof leaks after installation and say the fixes took repeated follow-up before anything was addressed. Representative review excerpt: "I had a leak from installation in February it finally got fixed end of april due to me calling weekly."

Incomplete or incorrect installs. Reviewers also report panels being installed incorrectly or in the wrong count, plus inspection failures that required additional work. Representative review excerpt: "They originally quoted us for 35 panels and when they were installed they only installed 25 they had to come out and install the rest, then installed the incorrect ones."

Professional crews in positive reviews. A few reviewers say the installation team was professional, kind, and did quality work on site. Representative review excerpt: "The ASA install team was professional, kind and did beautiful work."

Post-install support and longer-term system experience are mostly reviewed negatively. Customers report difficulty getting service help, confusion about who handled ongoing support, and frustration when the system was not producing the expected result or when problems persisted after installation. A few reviewers say maintenance and support were handled professionally.Solar.com's composite of published customer feedback, not a customer quote

Service coverage confusion. Several reviewers describe uncertainty about who was responsible for service after the project, including references to contract takeovers and missing support contacts. Representative review excerpt: "Supposedly Sol-Works took over the service contracts."

Ongoing performance concerns. Other complaints say the system was not delivering as expected or that problems remained unresolved after installation, leaving customers still dealing with follow-up issues. Representative review excerpt: "We are paying monthly payments on this system and still having to pay Edison."

Helpful service in a few reviews. A small number of reviewers say customer service was professional and helpful for general maintenance and questions after the sale.

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.