American Solar Reviews

Reviewers describe a split experience on sales and proposal handling, with some saying the team explained terms clearly and helped design the system well. But complaints are more frequent than praise, and several reviewers report persistent outreach, pressure, or expectations that did not match the outcome they experienced.Solar.com's composite of published customer feedback, not a customer quote

Promise and outreach concerns. Complaint patterns center on repeated solicitation, high-pressure contact, and reviewers saying certain promises were not honored. A few reviews also describe confusion around rebate timing or contract expectations. Representative review excerpt: "i receive between 5 to 6 calls a day for the past 6 months from this company trying to sell me solar."

Mixed expectations on the deal. Some reviewers say the company delivered what it said it would, while others report that the process felt difficult to continue with after signing. Overall, the category trends negative because complaint volume outweighs praise. Representative review excerpt: "They did what they promised to do, when they promised to do it!"

Clear explanations for some buyers. Some reviewers say the sales team simplified the terminology and helped them feel included in the process. Others describe a thoughtful design process for more complicated projects. Representative review excerpt: "My favorite part was how they simplified the terminology an made me feel really apart of their team."

This category is largely negative. Reviewers report confusion or frustration around loan payments, financing holds, refund or rebate timing, and unexpected costs, though a smaller number say the loan process was straightforward and the team explained options well.Solar.com's composite of published customer feedback, not a customer quote

Financing and payment frustration. Complaint reports focus on paying for a system while also still paying the utility bill, loan holds, and delays that left customers carrying costs longer than expected. Reviewers also mention rebate timing and financing promises that they say were not followed through. Representative review excerpt: "We are paying monthly payments on this system and still having to pay Edison."

Transparency gaps around total cost. Some reviewers say the final cost and related financial expectations did not match what they understood at the start. In the review set, these price and financing complaints outnumber the praise. Representative review excerpt: "We started this project February 2023 and I have been paying a loan for solar panels that have not been finished."

Straightforward for some customers. A few reviewers describe the loan process as straightforward and say the company clearly explained the available options. One review also says the team stepped in to help with early loan charges tied to delays. Representative review excerpt: "The loan process was straightforward and American Solar has stepped forward and agreed to cover the first few months of loan charges due to the delays!"

Reviewers give mixed marks for communication, but the negative side is more common. Some customers say they were kept updated and could reach helpful staff, while many others report slow responses, unanswered calls, and difficulty getting status updates or ownership of the project.Solar.com's composite of published customer feedback, not a customer quote

Difficulty reaching the company. Complaint patterns include repeated calls that went unanswered, voicemail-only contact, and slow follow-up on status questions. Several reviewers say they had trouble getting clear updates on where the project stood. Representative review excerpt: "We tried calling the company many times and never responded to our questions."

Updates improved in some cases. A few reviewers say initial hiccups were followed by better communication and more frequent updates on delays and next steps. Even so, the overall category remains weighed down by more complaints than praise. Representative review excerpt: "After some initial “hiccups”, I have been kept up to date regarding all parts of the installation process for my solar including an explanation of significant delays due to an..."

Responsive touchpoints for some projects. Some reviewers say staff members were responsive, kept them informed, and provided useful information through several channels. These customers describe feeling supported during the process. Representative review excerpt: "It took some time, but Ashley, the person who was gathering info from my concern was extremely responsive and as soon as the information was submitted to the VP of..."

Timelines are a recurring pain point in the reviews. Some customers say the company installed and finished work on schedule, but more reviewers describe long waits, permit delays, inspection issues, and systems that were not operating when expected.Solar.com's composite of published customer feedback, not a customer quote

Delays and permitting hold-ups. Complaint reports frequently mention months-long delays, permit-related bottlenecks, and projects that remained incomplete longer than expected. Some reviewers also say they were not kept informed while waiting. Representative review excerpt: "But it's 5 months, they say they are working on it."

Some projects finished, but after issues. A few reviewers say the work eventually moved forward, though only after repeated follow-up or after installation-related problems were addressed. The category leans negative because the delay pattern is more common than the positive experiences. Representative review excerpt: "They also provided frequent follow up in the months after install to ensure the system was working as expected and to review new energy bills."

On-time and professional for some installs. A few reviewers say the team worked quickly, was timely and professional, and delivered on scheduling promises. These reviews describe a smoother path from start to finish. Representative review excerpt: "From start to finish they were super responsive, informative and worked quickly - not to mention the panels look great."

Workmanship reviews are somewhat better than the company’s communication and timeline scores, but they still include meaningful complaints. Many reviewers praise the install crew’s professionalism and appearance of the finished system, while others report roof leaks, incorrect equipment counts, failed inspections, or rude conduct on site.Solar.com's composite of published customer feedback, not a customer quote

Site issues and repair complaints. Complaint reports include roof leaks, incorrect panel counts, inspection problems, and concerns about crew professionalism. Several reviewers say follow-up was needed to fix installation-related issues. Representative review excerpt: "I had a leak from installation in February it finally got fixed end of april due to me calling weekly."

Quality praised, but not consistently. A smaller set of reviews says the installation process went smoothly and the finished work met expectations. Still, the presence of recurring site-care complaints keeps this category from reading as strongly positive. Representative review excerpt: "From start to finish they were super responsive, informative and worked quickly - not to mention the panels look great."

Professional crews and neat installs. Some reviewers describe the install team as professional, kind, and careful with the work. Others say the panels looked good and the installation felt orderly. Representative review excerpt: "The ASA install team was professional, kind and did beautiful work."

Post-install feedback is mixed to slightly positive. Some reviewers say the system has performed as promised and that the company followed up after installation, but others report service gaps, unresolved concerns, or frustration when they needed support after the project was underway.Solar.com's composite of published customer feedback, not a customer quote

Support gaps after turn-on. Complaint reports mention poor service after installation, unresolved issues, and difficulty getting help once the system was active. A few reviewers say they were still paying for power while waiting on support or fixes. Representative review excerpt: "We are paying monthly payments on this system and still having to pay Edison."

Performance met expectations for some. A number of reviewers say the system has operated as promised and that they have not needed much intervention after the install. Even so, the overall set includes enough service complaints to keep the category only moderately positive. Representative review excerpt: "Good thing I won't have to do anything for many years as this system is operating exactly as promised and my electrical bills are practically nothing."

Good follow-up for some owners. Some reviewers say the team checked in after installation, reviewed energy bills, and helped them understand how the system was performing. These customers describe post-install support as attentive. Representative review excerpt: "They also provided frequent follow up in the months after install to ensure the system was working as expected and to review new energy bills."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.