Apollo Home Power Reviews

Reviewers mostly describe clear, patient, and honest sales interactions, with paperwork and process details often handled well. The smaller set of complaints centers on expectations not being fully aligned at the outset.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers say the program and paperwork were explained clearly, with contract details and process steps shared in a way that reduced confusion. Representative review excerpt: "Apollo provided contract and detailed information including pictures of the batteries via email as soon as I became qualified for RECAP."

Professional, patient reps. Several reviewers describe the sales team as honest, kind, and patient when answering questions and preparing installation materials. Representative review excerpt: "Their reps are kind, honest, and patient."

Expectation gaps. A small number of reviewers report that time frames or process expectations were not fully aligned with what they experienced later. Representative review excerpt: "The time frames were a little long, but it was explained to me when I signed up, so it was no problem."

Feedback on pricing and financing is mixed-to-positive overall, with some reviewers saying the company honored what was discussed and helped them access batteries without upfront cost. Complaints focus on unexpected bill impacts and systems not delivering the savings or coverage that was described.Solar.com's composite of published customer feedback, not a customer quote

No upfront cost for some. Some reviewers say they did not have to pay anything up front and felt the offer matched what was presented to them. Representative review excerpt: "Great company, I don't have solar but they installed 2 batteries on my home and I didn't have to pay anything."

Helpful affordability. Reviewers also describe the financing or access as making batteries more attainable when they previously could not afford them. Representative review excerpt: "Super grateful I was able to get in contact with this company to help me get batteries that I’ve been wanting, but I haven’t been able to afford."

Bill and savings concerns. A few reviewers report surprise bill impacts or say the expected savings or coverage did not materialize as described. Representative review excerpt: "Now I have a battery system that doesn't work, having to pay extra on my electric bill now that they claimed they would cover."

Most reviewers praise responsiveness, updates, and customer service during the project. Still, a meaningful minority describe coordination problems, including missed follow-through, delayed responses, or communication breakdowns tied to the jobsite and scheduling.Solar.com's composite of published customer feedback, not a customer quote

Frequent updates. Reviewers often say they were kept informed, had questions answered promptly, and found the team easy to reach. Representative review excerpt: "Knowledgeable, friendly, answered all our questions and kept us updated at all times."

Responsive support. Some reviewers highlight strong customer service, including quick attention when a post-install issue came up. Representative review excerpt: "We even had a minor glitch after the new system was installed and they instantly sent a Technician on a Saturday night to resolve it."

Coordination breakdowns. Complaints describe situations where communication lagged, plans were not aligned, or customers were left waiting for follow-up. Representative review excerpt: "He did the inspection only to find out that Apollo never sent the updated plans to the city so not only did I fail that inspection, they did not put..."

Timeline feedback is mixed, with many reviewers saying crews arrived on time and work moved quickly. At the same time, others describe delays tied to permits, missing materials, inspections, or follow-up visits that pushed completion out longer than expected.Solar.com's composite of published customer feedback, not a customer quote

On-time installations. Several reviewers say deliveries, crew arrivals, and installations happened on schedule and proceeded quickly. Representative review excerpt: "My batteries were delivered on schedule and the installation crew arrived shortly after."

Neat, efficient work. Some reviewers describe the jobs as fast and well organized, with the site left clean afterward. Representative review excerpt: "They are on time and they left the place nice and clean."

Permit and delay issues. A number of reviewers report delays from permitting, missing parts, or waiting for follow-up work to finish the system. Representative review excerpt: "From getting the batteries up and installed but then waiting a call months fir the special wires to connect them to more delays."

Workmanship is one of the stronger areas in the review set. Most reviewers describe clean installations, professional crews, and systems that were installed correctly, while a smaller group mentions visible conduit, wiring issues, or questions about placement and time on site.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional installs. Reviewers frequently praise the crews for being friendly, helpful, and delivering a clean install. Representative review excerpt: "The installation crew were also very friendly and helpful and did a great, clean install."

Installed correctly. Some reviewers say the equipment was installed properly and the jobsite was left neat. Representative review excerpt: "They work very fast and the jobsite is so neat and the battery was installed perfectly!"

Visible or technical issues. A smaller set of reviewers mention cosmetic concerns, wiring problems, or installation choices they questioned after the work was done. Representative review excerpt: "Also, during the first installation, the wiring was done incorrectly."

Post-install feedback is split between reviewers who say the system works well and support responded quickly, and reviewers who report ongoing performance, inverter, or activation issues. The complaint pattern is less about the initial install and more about follow-through after the system went live.Solar.com's composite of published customer feedback, not a customer quote

Working as expected. Some reviewers say their battery system is working well and that the results have matched expectations after installation. Representative review excerpt: "My battery is installed and working perfectly."

Fast post-install help. When problems came up, some reviewers say a technician or support contact responded quickly to address the issue. Representative review excerpt: "We even had a minor glitch after the new system was installed and they instantly sent a Technician on a Saturday night to resolve it."

Ongoing performance concerns. Other reviewers report that systems were still down, awaiting replacement parts, or not yet operating fully after turn-on. Representative review excerpt: "We are still waiting for the replacement Inverter to be installed."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.