Sales & proposal integrity
Sales Integrity7.0/10
Reviewers often describe the sales and proposal process as informative, thorough, and professional, with clear explanations of options and follow-up. At the same time, a smaller but meaningful set of reviews says contract details, handoffs, or pricing explanations did not match what they expected.Solar.com's composite of published customer feedback, not a customer quote
Informative consultations. Many reviewers say the sales conversation was clear and helpful, with staff taking time to explain options and project details. These comments frequently describe the experience as low-pressure and well organized. Representative review excerpt: "Very informative walk thru on products, costs and other key details that were important for my consideration."
Helpful follow-up. Some customers report that representatives were professional during the contract process and promised to follow up on questions. This points to a generally steady sales experience for many reviewers. Representative review excerpt: "Promised to follow up if customer had questions."
Proposal and contract issues. Complaints focus on mismatches between what was explained and what happened later, along with contract or handoff problems. Reviewers also describe occasional pricing shock or missing details during the proposal stage. Representative review excerpt: "Every step in the process, outside of signing the contract and making payments of course, did not go according to original explanation."
Price & financing transparency
Price Transparency3.7/10
This is one of the weaker-rated areas in the review set.Solar.com's composite of published customer feedback, not a customer quote
Unexpected or disputed charges. Negative reviews commonly mention surprise costs, diagnostic fees, and permit-related charges that were not clearly explained. Reviewers also describe frustration when pricing or payment expectations changed during the process. Representative review excerpt: "However, the same can't be said for the back office, who misrepresented the application to me of Baker's outrageous $750 charge for a diagnosis if the problem is not related..."
Price felt acceptable but high. Some customers describe the pricing as reasonable in context, but still expensive. These comments sit between approval of the service and caution about cost. Representative review excerpt: "Pricey options but considering everything, reasonable but pricey."
Some Pricing pricing. A few also felt the overall service package made the cost easier to accept. Representative review excerpt: "If you want a solar consultant who truly understands the local utility landscape, I highly recommend Mike—his pricing is also extremely competitive."
Communication & coordination
Communication6.4/10
Most reviewers praise responsive staff, clear updates, and coordinated handoffs during sales, scheduling, and service. The main complaints involve missed callbacks, slow follow-through, and difficulty reaching the right person when problems came up.Solar.com's composite of published customer feedback, not a customer quote
Responsive and attentive. Many reviewers say representatives called on time, explained issues clearly, and stayed in contact through the project. These comments suggest communication is often a strength during active jobs. Representative review excerpt: "Rep Assul Ruiz called on time and explained that it was a glitch between the LG EnerVu monitor and panels."
Proactive check-ins. Some customers describe staff making multiple check-ins and keeping them updated along the way. These experiences are usually framed as attentive project coordination. Representative review excerpt: "Matthew Mitchell was our rep and he came by multiple times to check in and make sure everyone was doing well - he even brought waters and snacks for the..."
Slow replies and handoff problems. Negative reviews focus on delayed responses, weak follow-up, and confusion when a point of contact changed. Some customers say they had trouble getting timely help once an issue needed attention. Representative review excerpt: "I would check in every few weeks and there were times when she didn't even respond then I was passed to a new project manager who surprisingly was worse."
Timeline reliability
Timeline Reliability5.7/10
Timeline feedback is mixed. Some reviewers report on-time work, smooth permitting, and prompt installation, while others describe delays, rescheduling, and repeated calls to keep projects moving.Solar.com's composite of published customer feedback, not a customer quote
On-schedule projects. Positive reviews say work was completed on schedule and that permitting and utility steps were handled smoothly. These customers often describe the process as organized and well managed. Representative review excerpt: "They completed the work on schedule and handled all the details with permitting and SDG&E."
Quick installation when things moved well. Some customers report that installation itself was quick and that the team stayed on time during the work. These comments usually pair speed with professional execution. Representative review excerpt: "Installation was quick, and he took his time with setting up my new thermostat, which I really appreciated."
Delays in permits and scheduling. Negative reviews commonly mention permit delays, repeated scheduling efforts, and long waits before work began. A few reviewers say they had to make many calls to get progress. Representative review excerpt: "I had to beg for my permit, and probably made 10 calls to get the work scheduled."
Workmanship & site care
Workmanship8.1/10
Workmanship is a major strength in the review corpus, with many customers praising professional crews, careful installation, and clean site handling. Complaints are present but comparatively rare, and they tend to focus on property damage, wiring or equipment mistakes, or site-care concerns.Solar.com's composite of published customer feedback, not a customer quote
Professional, clean installs. Reviewers frequently describe the crews as friendly, knowledgeable, and efficient. Many say the finished work looked clean and high quality. Representative review excerpt: "Friendly, knowledgeable, and efficient Michael made my panels look like mirrors."
Strong install quality. Some customers highlight detailed installation work on batteries, panels, and HVAC-related equipment, saying the crew did an excellent job. These reviews often emphasize confidence in the final result. Representative review excerpt: "Bobby and Andrew did amazing work, installing our Franklin battery and a new electrical panel, which now backs up our entire house."
Property damage and install concerns. Negative feedback includes reports of damaged gutters, roof-paper tears, and other site-care issues. A few reviews also describe concerns about incorrect equipment or installation-related mistakes. Representative review excerpt: "Severely dented our gutter with their ladder and tore roof paper during 10 minute inspection."
Long-term support & performance
Long-Term Support7.5/10
Post-install feedback is generally favorable, with many reviewers saying their systems performed well and that warranty or service help was available when needed. The main criticisms involve slow callbacks, unresolved equipment issues, and disagreements over diagnosis or repair handling.Solar.com's composite of published customer feedback, not a customer quote
Systems working well over time. Many reviewers say their solar systems continued to perform reliably after installation. Some also note that the company remained available for future warranty needs. Representative review excerpt: "The other reason is that they installed my solar panel system and it has worked flawlessly for 3 years since."
Helpful follow-up support. Positive reviews also mention technicians reviewing output, checking equipment, and reassuring customers that systems were operating properly. This suggests post-install support is often active and reassuring. Representative review excerpt: "She reviewed my power output from the past month and assured me everything was working properly."
Service delays and unresolved issues. Negative reviews describe slow callbacks, ongoing troubleshooting, and frustration when equipment problems were not resolved quickly. Some customers also question diagnosis or repair charges. Representative review excerpt: "However, the same can't be said for the back office, who misrepresented the application to me of Baker's outrageous $750 charge for a diagnosis if the problem is not related..."
How this is built: category scores and summaries weigh the company's full published rating record (3,101 Google reviews averaging 4.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.