Better Earth Electric Reviews

Reviews are mixed, with many customers describing respectful, helpful sales interactions and others reporting that promises, advice, or contract expectations did not line up with later outcomes. The overall pattern suggests the sales experience is often positive at the front end, but a meaningful share of reviewers raise concerns about how commitments were handled after signing.Solar.com's composite of published customer feedback, not a customer quote

Respectful, helpful sales experiences. Many reviewers say the sales team was courteous, professional, and not overly pushy during the initial presentation. Some also describe staff as helpful in explaining the offering and answering questions. Representative review excerpt: "Normally I shoo away door to door sales people, but Kaden Thornley was so respectful and not aggressive or annoying and pushy, l let him go through his presentation."

Promised items not always followed through. Other reviewers report that what they were told during sales did not fully match what happened later, including missing promised items or expectations that changed after the agreement. These comments point to gaps between the proposal and the finished project. Representative review excerpt: "The signed me up for solar on 04/07/2026, until now the solar is not working, never got my EV charger installation as promised."

Advice and expectations can feel incomplete. A smaller set of reviews says they asked direct questions about timing or long-term plans and later felt the guidance did not account for their situation. This shows that some customers wanted clearer, more tailored proposal discussions. Representative review excerpt: "I specifically and directly asked the salesperson (Kyle Lowy) if I should wait to get my solar panels since I would be needing to replace my roof in 5-7 years."

This is one of the weaker areas in the review set.Solar.com's composite of published customer feedback, not a customer quote

Confusion around financing and billing. Many reviewers report surprise costs, unclear payment expectations, or frustration when billing and financing questions needed follow-up. Several comments also describe difficulty getting clear answers after money changed hands. Representative review excerpt: "Feel that they mis-sized my system from the beginning and now all summer it hasn’t been working to capacity."

Timing and refund issues. Other complaints mention problems tied to deposits, refunds, or incentive timing, where customers expected one outcome and later encountered delays or different payment terms. This adds to the sense that cost-related communication was not always straightforward. Representative review excerpt: "wants to pay you."

Some customers describe good value. These customers often connect that experience with lower ongoing bills after the system was running. Representative review excerpt: "Their pricing was the best of four quotes I received and I have been very happy with the solar generation with my system."

Reviews tilt positive on responsiveness, but not by a wide margin. Many customers describe prompt callbacks, helpful coordination, and clear updates, while a sizeable minority report long gaps, poor handoffs, or little ownership when issues came up.Solar.com's composite of published customer feedback, not a customer quote

Responsive and helpful coordination. Many reviewers say staff stayed in touch, returned calls, and helped move the project forward smoothly. Some also mention specific team members who followed up to make sure concerns were addressed. Representative review excerpt: "And lastly, kudos are deserved for Ransom who called to follow up and ensure that all concerns had been addressed on several occasions."

Long gaps and weak follow-up. Other reviewers report periods of silence, unanswered emails, or difficulty getting anyone to own a problem once it appeared. These complaints suggest that communication can break down during the more complicated parts of the project. Representative review excerpt: "It has been 10 months now with no word, after the first couple of months the "

Mixed experience after installation. A few comments note that the system itself was working, but communication around issues was poor or hard to reach. That pattern indicates the coordination experience can weaken after the initial install phase. Representative review excerpt: "The system is working fine but the communication is non existent!!"

Timing is a frequent pain point in the review corpus. Many customers do report quick installs, timely notices, and smooth progress, but there are also numerous complaints about long waits for scheduling, inspections, activation, and post-install next steps.Solar.com's composite of published customer feedback, not a customer quote

Some projects moved quickly. Several reviewers say the process advanced promptly from scheduling to installation, with arrival times communicated clearly and little interruption during the work. A few also describe the overall process as smooth even while final approvals were still pending. Representative review excerpt: "On the day of the install the crew leader texted me early in the day with their estimated arrival time which allowed me to plan my day as well."

Delays before activation. A common complaint is that installation was only one step in a much longer process, with delays in inspections, permits, or utility activation. Some reviewers describe waiting months before the system could be turned on. Representative review excerpt: "Before the installation even began, it took months to get on their schedule."

Slow follow-through after milestones. Other comments describe long stretches with no clear update after the initial work was done, especially when inspections or follow-up tasks were still outstanding. These reports make timeline reliability a recurring issue rather than an isolated one. Representative review excerpt: "It has been 10 months now with no word, after the first couple of months the "

Workmanship reviews are fairly split, but the balance leans a little positive. Many customers praise courteous, professional crews and careful on-site behavior, while others report installation mistakes, roof or property issues, and rework tied to inspection or repair problems.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and careful site work. Many reviewers praise installers for being polite, professional, and respectful of the home or property. Some also mention the crew communicating well on installation day and completing the work efficiently. Representative review excerpt: "The installation to was courteous and professional: something we cherish on our rural property."

Installation mistakes and roof issues. Negative reviews describe incorrect placement, failed inspections, leaks, or other workmanship problems that required follow-up. These comments suggest that while many installs go smoothly, some projects need correction after the fact. Representative review excerpt: "In 2023, we discovered a roof leak that the company acknowledged was caused by improper installation of the solar system."

Post-install experiences are mixed, with many reviewers saying the system performs as expected and some seeing better bill outcomes or useful monitoring data. At the same time, a meaningful number of customers describe underperformance, slow warranty support, or difficulty getting help when something stops working.Solar.com's composite of published customer feedback, not a customer quote

Systems often perform as expected. Positive reviews say the system produced as expected, provided backup power when needed, or helped lower monthly bills. Some customers also appreciate having production data available after installation. Representative review excerpt: "The system is performing exactly as expected, and it’s great knowing I have backup power when I need it."

Monitoring and support gaps. Other reviewers report systems being down, monitoring problems going unnoticed, or support that did not respond quickly enough when issues came up. These comments point to uneven post-install service once the system is live. Representative review excerpt: "They say they monitor your system but mine was down for 7 weeks and I never heard from them."

Working system, but communication problems remain. A smaller set of reviews says the system itself works fine but the follow-up communication was weak. That suggests performance and support are not always aligned in the post-install phase. Representative review excerpt: "The system is working fine but the communication is non existent!!"

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.